ncguy68
join:2006-10-14
Kings Mountain, NC
| Lightning Is it common to lose sync during a lightning storm? Whenever a storm is within 20 I start losing sync. As the storm gets closer I lose sync completely. Sometimes it can be down for two hours or more....depending on the storm. Rain does not seem to be a problem. Can anything be done to fix this problem?
My modem stats are:
1493/253
SN down14.5, up 13
Attn down 57, up 38 | |
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Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS
 ·CableOne
 ·AT&T Southeast
3 edits | Re: Lightning Sounds like a grounding issue to me, and yet...your stats are pretty marginal, judging by your line attenuation atleast.. Odd sync rates you're getting too. Mind posting us a connection log? I had this same problem before. Though, the only way I solved mine was through using a different modem (not a Westell)..? The tech said nothing could be done about my problem, simply because my line attenuation was too high (57.5, as read by Westell), but I proved him wrong. =]
»AT&T Southeast Forum FAQ »How do I check modem stats & event logs? What do the numbers mean? | |
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 | ncguy68
join:2006-10-14
Kings Mountain, NC
| Re: Lightning All Entries
CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Daylight Savings
Time since last boot.... 0 days, 0 hrs: 25 mins: 19 secs
Time last modem self test.. WED APR 11 23:31:20 2007
Time last modem result.... PASS
EVENTS
**********************************************************************
Events are listed starting from the most recent. **********************************************************************
MON JUN 11 13:32:18 2007 CWMP: Final Http Return Code = 200
MON JUN 11 13:32:16 2007 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE
MON JUN 11 13:32:16 2007 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic
MON JUN 11 13:31:46 2007 Setting System clock to Daylight Savings Time MON JUN 11 13:31:46 2007
MON JUN 11 13:31:46 2007 Time set from Primary SNTP server: tock.usno.navy.mil
MON JUN 11 13:31:46 2007 PPP CONNECTED on VPI 8 VCI 35
MON JUN 11 13:31:46 2007 Connecting session(0): My Connection due to AlwaysOn
MON JUN 11 13:31:29 2007 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
MON JUN 11 13:31:29 2007 Disconnecting session(0): My Connection due to dsl Restart
MON JUN 11 13:31:20 2007 US Atten: 38.0 DS Atten: 57.0
MON JUN 11 13:31:20 2007 US Margin: 13.0 DS Margin: 16.5
MON JUN 11 13:31:20 2007 US Tx Power: 0.0 DS Tx Power: 16.5
MON JUN 11 13:31:20 2007 US DSL Rate: 253 kbits/sec DS DSL Rate: 1493 kbits/sec
MON JUN 11 13:31:20 2007 WanMgr reports DSL is UP
MON JUN 11 13:30:50 2007 WanMgr reports DSL is Down
MON JUN 11 13:30:02 2007 CWMP: Final Http Return Code = 200
MON JUN 11 13:30:00 2007 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE
MON JUN 11 13:30:00 2007 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic
MON JUN 11 13:29:32 2007 Setting System clock to Daylight Savings Time MON JUN 11 13:29:31 2007
MON JUN 11 13:29:32 2007 Time set from Primary SNTP server: tock.usno.navy.mil
MON JUN 11 13:29:29 2007 PPP CONNECTED on VPI 8 VCI 35
MON JUN 11 13:29:29 2007 Connecting session(0): My Connection due to AutoConnect request
MON JUN 11 13:29:26 2007 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)
MON JUN 11 13:29:26 2007 Disconnecting session(0): My Connection due to PADT received
MON JUN 11 13:29:26 2007 Received PADT for session id 4530
MON JUN 11 13:29:26 2007 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
MON JUN 11 13:29:26 2007 Disconnecting session(0): My Connection due to dsl Restart
MON JUN 11 13:29:17 2007 US Atten: 38.0 DS Atten: 57.0
MON JUN 11 13:29:17 2007 US Margin: 13.0 DS Margin: 17.0
MON JUN 11 13:29:17 2007 US Tx Power: 0.1 DS Tx Power: 16.5
MON JUN 11 13:29:17 2007 US DSL Rate: 253 kbits/sec DS DSL Rate: 1493 kbits/sec
MON JUN 11 13:29:17 2007 WanMgr reports DSL is UP
MON JUN 11 13:29:17 2007 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)
MON JUN 11 13:28:48 2007 WanMgr reports DSL is Down
MON JUN 11 13:26:38 2007 CWMP: Final Http Return Code = 200
MON JUN 11 13:26:37 2007 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE
MON JUN 11 13:26:37 2007 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic
MON JUN 11 13:26:11 2007 Setting System clock to Daylight Savings Time MON JUN 11 13:26:10 2007
MON JUN 11 13:26:11 2007 Time set from Primary SNTP server: tock.usno.navy.mil
MON JUN 11 13:26:07 2007 PPP CONNECTED on VPI 8 VCI 35
MON JUN 11 13:26:06 2007 Connecting session(0): My Connection due to AlwaysOn
MON JUN 11 13:25:50 2007 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
MON JUN 11 13:25:50 2007 Disconnecting session(0): My Connection due to PADT received
MON JUN 11 13:25:50 2007 Received PADT for session id 4515
MON JUN 11 13:25:49 2007 US Atten: 38.0 DS Atten: 57.0
MON JUN 11 13:25:49 2007 US Margin: 14.0 DS Margin: 17.0
MON JUN 11 13:25:49 2007 US Tx Power: 0.1 DS Tx Power: 16.4
MON JUN 11 13:25:49 2007 US DSL Rate: 253 kbits/sec DS DSL Rate: 1493 kbits/sec
MON JUN 11 13:25:49 2007 WanMgr reports DSL is UP
MON JUN 11 13:25:20 2007 WanMgr reports DSL is Down
MON JUN 11 13:15:53 2007 CWMP: Final Http Return Code = 200
MON JUN 11 13:15:51 2007 CWMP: Inform (200). The following events are true: 1 BOOT, 4 VALUE CHANGE
MON JUN 11 13:15:51 2007 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic
MON JUN 11 13:15:21 2007 Setting System clock to Daylight Savings Time MON JUN 11 13:15:20 2007
MON JUN 11 13:15:21 2007 Time set from Primary SNTP server: tock.usno.navy.mil
MON JUN 11 13:15:21 2007 PPP CONNECTED on VPI 8 VCI 35
MON JUN 11 13:15:21 2007 Connecting session(0): My Connection due to dsl Restart
MON JUN 11 13:15:05 2007 US Atten: 38.0 DS Atten: 57.0
MON JUN 11 13:15:05 2007 US Margin: 13.0 DS Margin: 17.0
MON JUN 11 13:15:05 2007 US Tx Power: 0.1 DS Tx Power: 16.4
MON JUN 11 13:15:05 2007 US DSL Rate: 253 kbits/sec DS DSL Rate: 1493 kbits/sec
MON JUN 11 13:15:05 2007 WanMgr reports DSL is UP
MON JUN 11 13:14:45 2007 Transceiver Software Version: 5.2.2.0
MON JUN 11 13:14:44 2007 Model Number: C90-610030-06
MON JUN 11 13:14:44 2007 Software Version: VER:03.08.02
MON JUN 11 13:14:44 2007 Product: ProLine Model: NAT Combo
end of diagnostic log file | |
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Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS
·CableOne
·AT&T Southeast
| Re: Lightning said by timcuth  :said by ncguy68 : Can anything be done to fix this problem? I recommend unplugging the computer system and unplugging the phone cord from the modem during lightning storms. Computer components generally do not like lightning. I have lost several cards and modems during lightning storms. Tim Either that, or get a good quality surge protector/UPS, but nothing beats unplugging your expensive equipment during a heavy thunderstorm. =] Free, efficient, but it can cost you some boredom.  I usually leave my equipment on through storms, then again..we really haven't had anything strong at all in months, here. | |
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Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
| said by timcuth :I have lost several cards and modems during lightning storms. Tim Losing components that are connected to more than one service could be a symptom of incorrect or missing bonds between those services.
Wayne
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If you cannot fix it with a buttset and some beanies you ain't a technician. | |
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| | | ncguy68
join:2006-10-14
Kings Mountain, NC
| Re: Lightning I have checked the stats at the NID several times and they are almost identical.
I always unplug everything when a storm gets close, but the storms we had today were never that close to me...not close enough for any rain to fall in my area, but for over an hour I kept losing sync. I lose sync right before I hear thunder in the distance. The modem would resync for a few minutes then go through the cycle all over again.
I've also noticed in the last week or so I no longer on Max Sync....and my speed has dropped from 1.6mbps to 1.4 mbps.
Will a tech be able to locate the problem when there is no lightning in the area? The only time I have a problem is when there is lignting in the area. | |
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Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS
·CableOne
·AT&T Southeast
| Re: Lightning said by ncguy68 :I have checked the stats at the NID several times and they are almost identical. I always unplug everything when a storm gets close, but the storms we had today were never that close to me...not close enough for any rain to fall in my area, but for over an hour I kept losing sync. I lose sync right before I hear thunder in the distance. The modem would resync for a few minutes then go through the cycle all over again. I've also noticed in the last week or so I no longer on Max Sync....and my speed has dropped from 1.6mbps to 1.4 mbps. Will a tech be able to locate the problem when there is no lightning in the area? The only time I have a problem is when there is lignting in the area. When a tech checked my stats at the nid, he spotted a few problems: Bad drop, bad grounding, and 1 bridged tap. If you're able to get a tech to inspect your area, tell him that you lose sync often on the line, no matter when thunder is in the vicinity or not. My stats improved slightly (a few db less attenuation), but my connection held up much better in storms, but still lost sync on occasion. I had to switch to an old 2 Wire modem to solve this problem, as awkward as that may sound. | |
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| | | kcir
join:2005-07-30
Butner, NC
1 edit | Bad storm heads my way, unplug all systems from power and isolate wireless router/dsl modem. Really like keeping an eye on the storm via radar on the internet so great time for wireless laptop on batteries. Worst case I'm out of dsl modem and wireless router. I'm betting and it's only a gut feel I could get the dsl modem replaced by AT+T for free; could be dead wrong about that. Any case a couple of hundred sure beat out several thousands. I've heard various stories how home owners insurances handles those cases. Have to admit using that setup my connection was solid as a rock -- never flinched. | |
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| | | SmokChsr
Who let the magic smoke out?
Premium
join:2006-03-17
Saint Augustine, FL
| said by timcuth :I want one of those whole-house surge protectors, but I am too lazy to buy one and have an electrician install it. Don't worry, a "whole house" protector will do very little to protect your phone circuits.
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Is fire supposed to shoot out of it like that?
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Splitpair
Premium
join:2000-07-29
Cow Towne
·T-Mobile US
| Re: Lightning said by SmokChsr :Don't worry, a "whole house" protector will do very little to protect your phone circuits. Actually it can do quite a bit to help by supressing a surge from power before it hits the modem and out the phone line.
Wayne
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If you cannot fix it with a buttset and some beanies you ain't a technician. | |
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mikes60
My Paradise
Premium
join:2001-07-31
Boynton Beach, FL
·AT&T Southeast
 ·Vonage
| Re: Lightning said by Splitpair :said by SmokChsr :Don't worry, a "whole house" protector will do very little to protect your phone circuits. Actually it can do quite a bit to help by supressing a surge from power before it hits the modem and out the phone line. Wayne That makes me feel better. I had FP&L put a "whole house" protector in a couple of years ago and wasn't quite sure how well it would actually work. I also use individual surge protectors for all my electronics.
I manufactured and sold surge protectors for many years and still remember the claims from customers that we had to pay for.
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No good deed goes unpunished. | |
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| | | | | | ncguy68
join:2006-10-14
Kings Mountain, NC
| Re: Lightning We had severe storms move through last night and the Netopia held sync till the storm was on top of us. These storms had an incredible about of lightning. We also had dime sized hail and over an inch of rain in 30 minutes! When the storm got bad I powered everything down and unplugged the AC and phone. | |
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mikes60
My Paradise
Premium
join:2001-07-31
Boynton Beach, FL
·AT&T Southeast
·Vonage
| Re: Lightning said by ncguy68 :We had severe storms move through last night and the Netopia held sync till the storm was on top of us. These storms had an incredible about of lightning. We also had dime sized hail and over an inch of rain in 30 minutes! When the storm got bad I powered everything down and unplugged the AC and phone. Aways a good idea, no matter what surge protection you have.
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No good deed goes unpunished. | |
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gordon1fan
Roll Tide Roll
join:2001-01-26
Talladega, AL
| Update:
GREAT NEWS! I had thunderstorms all around me this afternoon, one lighten flash after another and I did not lose sync not one time. My friend who lives two house down from me, who still has a Westell 6100 modem, lost sync several times within a 30 minute period. I just don't understand it! I have had BellSouth/AT&T techs out here at my house several times, and they still could not find the problem. This had been going on for three years. I replaced my Westell 6100 for a Netopia 2241IN and it fixes my losing sync problem. Incredible!
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"The Lord is my light and my salvation; whom shall I fear? the Lord is the strength of my life; of whom shall I be afraid?"
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| | | | | | | | ncguy68
join:2006-10-14
Kings Mountain, NC
| Re: Lightning Congratulations Gordon1fan! It worked for BOTH Of us. They really need to scrap the Westell 6100 and ship the Netopia 2241N to everybody. It even worked better when you have lower S/N ratios.
Seems like they reserve the Netopia for there 'more important' business customers. :-( | |
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Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS
·CableOne
·AT&T Southeast
| Re: Lightning said by ncguy68 :Congratulations Gordon1fan! It worked for BOTH Of us. They really need to scrap the Westell 6100 and ship the Netopia 2241N to everybody. It even worked better when you have lower S/N ratios. Seems like they reserve the Netopia for there 'more important' business customers. :-( I could almost agree with that. I swear, any kind of distant or nearby thunder is torture for my Westell 6100. My old, clunky 2Wire, however, doesn't have a problem with it.
=/ What am I gonna do though when I get Extreme 6.0 (if it EVER becomes available in my area), seeing as it uses the ADSL2+ standard (and with my luck, I'll need it)? | |
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| | | | | | | | | DaveO
join:2001-09-05
Easley, SC
1 edit | Re: Lightning This is all a bit surprising to me because I used to think the Westells were good DSL modems. I guess I'll have to look into getting a Netopia to fix my lightning problems.
Which would be a better choice, the Netopia 2241N or the 3346? | |
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timcuth
Braves Fan
Premium
join:2000-09-18
Pelham, AL
clubs: | It is "lightning". Not lightening. Not lighten. light-ning. Come on, say it. Its easy.
/rant
Tim | |
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| | | | | | | | | ncguy68
join:2006-10-14
Kings Mountain, NC | Re: Lightning Mmmm I believe thats the way I spell it.  | |
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gordon1fan
Roll Tide Roll
join:2001-01-26
Talladega, AL
1 edit | said by timcuth :It is "lightning". Not lightening. Not lighten. light-ning. Come on, say it. Its easy. /rant Tim I guess you go around to some of these forums and correct people's spelling! Man, get a life! 
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"The Lord is my light and my salvation; whom shall I fear? the Lord is the strength of my life; of whom shall I be afraid?"
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gordon1fan
Roll Tide Roll
join:2001-01-26
Talladega, AL
| said by ncguy68 :When the storm got bad I powered everything down and unplugged the AC and phone. I'm like you, when the storms get to bad, (thats if I'm home) I unplug my computers, DSL modem and phone lines. Don't want to take any chances.
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"The Lord is my light and my salvation; whom shall I fear? the Lord is the strength of my life; of whom shall I be afraid?"
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Splitpair
Premium
join:2000-07-29
Cow Towne
·T-Mobile US
| said by ncguy68 :Is it common to lose sync during a lightning storm? Unless it’s a close hit, no you shouldn’t be losing sync from lightning.
As the storm gets closer I lose sync completely. Sometimes it can be down for two hours or more....depending on the storm.
That is not at all right and while I am guessing about this IMO the problem is outside of your home that is not to say there may be problems in the home adding to this trouble.
Rain does not seem to be a problem. I thinking it is related to rain lightning would be either a short loss of sync or boom and it’s all over.
Can anything be done to fix this problem?
Yea you need to get a tech out there and let them take a look at your loop.
Wayne
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If you cannot fix it with a buttset and some beanies you ain't a technician. | |
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gordon1fan
Roll Tide Roll
join:2001-01-26
Talladega, AL
4 edits | Me and a friend of mine who lives two houses down from me is having the exact same problems as you are. When lightening is in the area, we would lose our dsl connections. Later when the storms have past, everything is working fine again. When I called BellSouth techs out to my house, he could not find any problems, of course when he came out it was not lightening either. He said what was causing the problem is that we was at the very end as far as distance wise from the CO. He told me to drop my speed down to 1.5 from 3.0 (we can't get 6.0) and that should solve the problem, which it did not. I had the same problem with 1.5 as I did with 3.0. We have had this problem now going on three years now. Is there any BellSouth Techs reading this forum? If there is, please try to explain the problems that we are having. Thank you!
P. S. Oh, by the way, we are both using the Westell 6100 DSL modem.
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"If you believe in yourself and have dedication and pride - and never quit, you'll be a winner.
The price of victory is high but so are the rewards."
Paul "Bear" Bryant | |
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Tryptoboz
join:2005-03-02
Nashville, TN
| I have the same problem, anytime there's even a light storm my westell 6100 loses sync. It's kind of good in a way because it does remind me to unplug everything so it doesn't fry. It could be due to being so far from the CO, but it shouldn't, I can only get the 1.5 not even the 3. | |
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gaviper
My Best Friend Is A Boxer
join:2000-09-04
Carrollton, GA
clubs:
| I vaguely remember another thread about this issue a couple of years ago or longer. If I remember correctly, it was only the Westell modems that were affected. Several people posted that their Westell modems would loose sync when thunder was in the area. | |
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| ncguy68
join:2006-10-14
Kings Mountain, NC | Re: Lightning If the Westell is the problem I wonder if you can request a different brand modem from AT&T or buy your own modem. Will the DSL modems you buy at retail work with AT&T? | |
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gaviper
My Best Friend Is A Boxer
join:2000-09-04
Carrollton, GA
clubs:
| Re: Lightning said by ncguy68 : Will the DSL modems you buy at retail work with AT&T? Yes, they will work. You will need to set the VPI to 8 and the VCI to 35 and set your Encapsulation to PPPoE.
Before buying a modem retail, consider buying a new or used modem on Ebay. Good modems can be bought cheap. | |
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| | | ncguy68
join:2006-10-14
Kings Mountain, NC | Re: Lightning AT&T also uses the Netopia 2241N. Does it have problems losing sync during thunderstorms? I will also do some checking on Ebay.
Thanks. | |
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DaveO
join:2001-09-05
Easley, SC | I have a Westell 6100 and have the same problem. Almost every time there is a lightening strike the DSL modem loses sync then reconnects. | |
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See 7 replies to this post |
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majerle
join:2001-07-08
Forest City, NC | I must be lucky because AT&T replaced my old modem with a Westell 6100 earlier this year and have been through several thunderstorms since (including two today) and it never lost sync during any of them. | |
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See 10 replies to this post |
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Pistol Pete
Have Gun-Will Travel
join:2001-03-31
Not on map
| I have been using the Netopia 2241 for some time and do not have any problems during rain, thunder or lighting loosing sync. The only thing that I dislike about mine, MTU is set at 1448 and I have not found a way to change it. Also I get a false reading on my downstream SN reading, anywhere from 1.5 up to 20+ but at 1.5 I never loose sync
Would be interesting to find out if anyone else has these problems
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"I can resist everything-except temptation" | |
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clint50
join:2004-02-17
Suwanee, GA
| I've had the exact same problem with my Westell 6100. Storm gets close and the connection is lost. The "light" shows it's connected but no connection thru the browser. I've put my "old" 2200 Westell back inline because I don't recall having a problem with it. When I upgraded to 6.0 Extreme, they sent me the Westell 6100. Have to wait to wait until the next rain storm to test. BTW, the ATT tech came out & checked the house and found no problems. | |
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See 22 replies to this post |
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rip_sketches
join:2002-05-25
Dallas, GA
| We have had the same issue with our Westell 6100 for months now, every time a thunderstorm would come near the house we would lose sync, that's even if it wasn't actually storming here at our home.
But last week it got worse. We had a storm come through that would cause our phones to ring with every lightening strike and after that storm if anyone called the house the modem would then lose sync.
After calling to report the issue ATT sent a tech out to test our inside wiring because they claimed that our problem had to be on our side of the NID. The tech showed up and did his thing and our inside wiring tested fine and naturally the Westell decided to be an angel and play nice when calling the house using our cellphones while he was here, staying in sync the entire time. He was nice enough to leave his card with a personal number on it in case we had an issue after he left and sure enough later that night someone calls and we lose sync.
He came back the next morning first thing and I was able to demonstrate and repeat the issue while he was here. After changing out filters to no avail he went out to his truck and swapped our Westell 6100 out for a new Netopia modem and to be honest, we haven't had any problems from inclement weather since. | |
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Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS
·CableOne
·AT&T Southeast
| Re: Lightning said by rip_sketches :We have had the same issue with our Westell 6100 for months now, every time a thunderstorm would come near the house we would lose sync, that's even if it wasn't actually storming here at our home. But last week it got worse. We had a storm come through that would cause our phones to ring with every lightening strike and after that storm if anyone called the house the modem would then lose sync. After calling to report the issue ATT sent a tech out to test our inside wiring because they claimed that our problem had to be on our side of the NID. The tech showed up and did his thing and our inside wiring tested fine and naturally the Westell decided to be an angel and play nice when calling the house using our cellphones while he was here, staying in sync the entire time. He was nice enough to leave his card with a personal number on it in case we had an issue after he left and sure enough later that night someone calls and we lose sync. He came back the next morning first thing and I was able to demonstrate and repeat the issue while he was here. After changing out filters to no avail he went out to his truck and swapped our Westell 6100 out for a new Netopia modem and to be honest, we haven't had any problems from inclement weather since. Now THAT'S strange. Just curious. What are your DSL stats? | |
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DaveO
join:2001-09-05
Easley, SC | Is it a good idea to get the retail version of the Netopia 2241N-006? I know Bellsouth/ATT-SE won't support it if it doesn't have the Bellsouth firmware, but the Bellsouth version is hard to find unless you want a used one. | |
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Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS
·CableOne
·AT&T Southeast
| Re: Lightning said by DaveO :Is it a good idea to get the retail version of the Netopia 2241N-006? I know Bellsouth/ATT-SE won't support it if it doesn't have the Bellsouth firmware, but the Bellsouth version is hard to find unless you want a used one. Set it up to use the VPI/VCI coordinates of 8/35, and it should work just fine. | |
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Re: Lightning