TOTC
I only exist to make you cry
Premium
join:2001-05-16
Van Nuys, CA
 ·Pacific Bell - SBC
| reply to TOTC
Re: Surpass related.. not fun
its one of the newest boxes.. it suppose to have all the good stuff..
Yet it can't stay online for a full week..
I have another account to balance the load and that one has been good for the last couple weeks..
This is just not cool.. 4TB package and can't even go above 1TB.. And it's not like im hosting appz or warez, these are video files and a picture gallery.
Plus it's not even me causing this its been random problems, like a stuck email or some locked up process causing the meltdowns..
My gallery caused the latest incident, it was down for hours and when it came back up I loaded some pictures, they were seen apparently 'by too many people' and caused the server to spike up.. OK?? So i close shop because people want to see some pictures after hours of downtime?
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
| With that kind of site, it's probably you causing the problems. 4TB of bandwidth doesn't mean that you can rum amock on the server and use as many CPU and memory resources as you'd like -- this has to be limited because you are hosting in a shared environment, with at least 100 other sites hosted on the same box.
Your site definitely needs to be on a dedicated server if you're pushing 20+mbps of bandwidth... I can't see how Surpass is to blame for this issue.
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
| Also:
»www.surpasshosting.com/content/rap.php
You agreed to this when you signed up. Honestly, I don't see any validity to this complaint. Your site should not have been on a shared (or reseller) box to begin with.
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TOTC
I only exist to make you cry
Premium
join:2001-05-16
Van Nuys, CA
·Pacific Bell - SBC
| reply to removed
So they shouldn't sell 4TB period.. Like you can ever even get close to using it..
What got me suspended it my photo gallery.. I sure hope no more than 2 people are using a Coopermine photo gallery on the same box, its over for Surpass.
I'm not going to commit more money to Surpass with this kind of service.
If I were the problem for a 14 hour service interruption I believed they would of said something.. I don't think there is any more excuses you can come up for Surpass, I was quite happy with them too, until recently.
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
| said by TOTC  :So they shouldn't sell 4TB period.. Like you can ever even get close to using it.. Sure you can -- just not when you have tons of people (30mbps worth... damn, that's a lot of bandwidth) hitting a MySQL driven site. That'll send any server to its knees when you have other sites hosted on the same box.
How many pictures do you have in your gallery? Better yet, what's the URL to your site? I bet you have an unusually huge amount of pictures, or you just have tons of people hitting the site. 30mbps of bandwidth would suggest the latter.
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