menumorut$
Turomunem
join:2000-06-04
Spain
|  Re: DSL installation explained from start to finish
I understand that the reseller (ISP) is the small guy in the tandem of three, but as I said many times, I have a DSL account with a reseller not with a provider or a Telco. Let's do this: when my speed is crappy and tech support is blaming it on total different issues just to distract the customer from the real problem -CORPORATE INCOMPETENCE (they asked me if I have fluorescent lights in the house, give me a break!! they have a full list of them by now) or when they disconnect my copper pair from the CO, "We thought nobody was using it, oops!"I will tell them that they can't not charge my credit card monthly because my employer didn't make a profit therefore he didn't pay me this month so I can not pay my DSL bill.
Get a freaking conscience and start assuming responsibilities as an ISP, I don't care what Telco or DSL provider do or says, it's crunch time, you are responsible for my line and service. Bottom line I pay you and I want service, real service for $50 bucks not the crap you give me now 95kbps-down/14kpps-up when it's supposed to be 1.5M/386(best effort).
What I know for sure it's that the customer has it's own fault, like me, I went to Earthlink/Mindsping at the time 'cause they had the best value for the money and now I will not go anywhere else after so much hassle that I went thru. I'm not sure there is any decent ISP and if there is I apologize and can I please have a link to them 
Why the customer has his own fault? You might ask, well as we all know everything revolves around the mighty buck, we don't subscribe they don't make any dough; stockholders jump at their neck.
I know it sounds extreme and it's hard to achieve but I don't think as customers we have other choices (unless your uncle is the CTO of an ISP,he,he,he).
It's bad PR to have a bunch of customers drooping service on you. Forget it! that will never happen .At least flooding their mail servers with complaints. But that just me, I've been wrong in the past also.
At least I did my part:
www.delphi.com/dslconnected
menumorut
"Do you think I'm funny? Do you?How about you?Yeah?
So what am I now a f*****g clown?" |
