en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| reply to whocares
Re: Saving Face
Level 1 tech support will almost always be scripted.
Level 1 tech is there to filter out many of the potential obvious issues (not obvious to all). Level 2 gets into the more technical issues that aren't resolved through the standard means.
Bringing jobs 'home' is always a good thing, just don't expect level 1 to functionally be any different than current. The accent may be a little different, and easier for some to understand.
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Canada = Hollywood North |
