how-to block ads
|
twbartender
join:2007-03-21
East Northport, NY
| reply to UberGeorge
Re: [billing] 768K plan - price jack-up
I had the $14.95 introductory plan. About a month before my contract was up I received the following email from Verizon:
Dear Verizon Customer, Our records indicate that you currently subscribe to a Verizon Online DSL 768k Annual Plan and that your one-year commitment has been completed or will soon be completed. We are writing to inform you that your rate for your High Speed Internet package is changing to $21.99 per month.* You will see the new rate on your bill within two billing cycles. Your service will automatically continue, with no term commitment or early termination fee. If you have recently changed to a different plan, please disregard this notice. If you are interested in other plans that may lower your rate or if you would like to see if you qualify for a higher-speed package, please go to www.verizon.net/greatrate or call 1-800-567-6789. Verizon Online remains committed to ensuring that we remain the best value in Broadband and will continue to keep prices affordable to our customers. Now Verizon Online comes with a comprehensive entertainment package, featuring Disney Connection, ESPN360, ABC News Now, Movies.com MAX and SOAPNETIC. There�€™s something for everyone �€”including kids, movie buffs, news junkies, sports fans and soap opera lovers. You�€™ll enjoy videos, games, special attractions and much more. Check out all of the great content available to you as a Verizon Online member at » surround.verizon.net. Thank you for being a Verizon Online customer. We appreciate your business and we look forward to continuing to serve you. Verizon Online
When I tried to renew at the $14.95 rate, Verizon didn't want to honor it, and tried to get me to switch to Fios, which is offered in my area. I told them I was happy with my DSL, at $14.95. Verizon told me they were not offering a DSL yearly plan in my area, because Fios was available. After many phone calls to Verizon, they said they would let me have a 1 year DSL contract, but the rate would be $19.99 a month. I kept referencing the online ad, but they refused to honor it. I kept arguing the point, and stood my ground. After many more phone calls, I finally I spoke to a level 2 Billing supervisor in "Fios" who said they would honor the $14.95 a month. It seems Fios, and DSL billing are being combined under fios billing in the NY metro area. Long story short: I still have the $14.95 plan. But the only way it could be done was to give me a monthly credit for the difference between $14.95 and $19.99. I didn't care how it was done, just so long as it was! Needles to say I haven't seen that, "keep the same low rate" ad anymore. | |
UberGeorge
join:2006-03-29
Jamaica, NY | Ok then, I'm going to see if I can't get another year contract at $19.95 | |
gower2352
join:2005-06-08
Weston, WV | reply to twbartender
You qualify for FIOS but still want to keep your DSL??  | |
twbartender
join:2007-03-21
East Northport, NY
| gower2352,
As much as I'd like to have it, I really don't need it. I was using dial-up until a year ago. DSL only started being offered in my area, about a year and a half ago. I tried to get it at that point, but the CO was incapable of handling any new customers. It took almost 6 months before I was able to order it. In February of this year, Fios became available in my area. I did subscribe to Fios TV using the other telephone line in my home. (Second Account) When it was installed, the wireless router, and battery back-up for the phone, were put in place. If I decide I need the speed, most of the equipment is already installed. But right now $14.95 a month sounds better then $39.99.
twbartender | |
gower2352
join:2005-06-08
Weston, WV | Oh ok I understand now! Glad you at least got their tv service as I will only be able to dream about FIOS! | |
|
