pashcroft0
join:2007-06-28
North York, ON
| Sweet Revenge - Throttling
Fifteen months ago I cancelled my Rogers internet because of Bittorrent throttling and later cancelled my cell phones moving them all (3) to Primus.
I recently got a promotion and inherited the IT department and had them look into changing our almost 100 cell phones and 24 Blackberrys from Rogers to Bell. We were able to do so and save a lot of money. As I expected, the Rogers representative got through to me counter offer and to try to stop us moving, so I was able to tell him he could tell his boss he lost the business because of my personal dissatisfaction with Rogers throttling my home internet service.
I felt sorry for the account rep. but it did give me a lot of satisfaction. |
|
habskilla
join:2005-09-19
Moncton, NB | Sweet!!!
Man, that must of felt great!
Good for you.
Now you should followup with a letter to the President.
--
Stay away from any and all Roger's products. |
|
kliles
join:2007-06-26
Mississauga, ON
| reply to pashcroft0
I can appreciate your frustration with your home internet service, but I would have thought a business-related decision should have been made for business-related reasons.
How will you explain to your boss why you didn't save even more money for the company by listening to the counter offer from the Rogers account rep? |
|
Willerd
@rogers.com
| Good for you, Pashcroft! 
Hopefully, with enough people complaining, we'll all get through to Rogers that throttling of our bandwith usage is unfair.
We already have a cap in place. To have something to throttle or shape what we do with our bandith usage,
just isn't right.  |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | As mentioned many times, the cap and the throttling exist for two decidedly different purposes even if it looks like they might be. |
|
puzz1ed
join:2005-02-20
Markham, ON | reply to kliles
Lowest price is not the only criteria. It's perfectly reasonable to pay more to deal with a company you feel more comfortable with or trust more. |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | I think the general experience is that Rogers is NOT such a company. |
|
koolin
join:2005-12-20
Toronto, ON
| nice work. I just did something simular where we were looking for cells for the company I work for and it was between Rogers and Telus, Telus won. But not just cause of throttling, but I made sure the Rogers rep knew that throttling was one of the issues. |
|
Manesh
join:2005-07-29 | reply to pashcroft0
This guy obviously isn't a very good IT person if he makes decisions based on what happened with his home connection... |
|
Talon88
The One
join:2003-08-13
Toronto | reply to pashcroft0
:::
pashcroft0, You do a very good move!
But I don't think Rogers will wakeup!
::: |
|
pashcroft0
join:2007-06-28
North York, ON
| reply to Manesh
Maybe I'm not a perfect IT person but because I questioned the existing contract we save $25k per year and get all new phones, and Bell paid the cancelleation charges. Perhaps Rogers would have gone a bit better but if it weren't for me the company would be much worse off. |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to Manesh
said by Manesh  :This guy obviously isn't a very good IT person if he makes decisions based on what happened with his home connection... Well, he could have written it differently and said that because of his experiences with Rogers (and not say what they were), he went to look at Bell and got a better deal.
Then you wouldn't have been given the opportunity to make a statement like that. I think we have to draw on our experiences, wherever they came from. We learn all kinds of things in our day to day lives to help us make decisions in our work lives. Why should this be any different? After all, if Bell hadn't offered a better deal, then he wouldn't have moved that business ... which proves that the deal hinges predominantly on the price factor.
Winbacks generally aren't very effective anyway. Like the guy who is disgruntled with his job ... he'll still be disgruntled with if he's won back with a pay raise. |
|
bite_back
@videotron.ca
| reply to pashcroft0
said by pashcroft0 :so I was able to tell him he could tell his boss he lost the business because of my personal dissatisfaction with Rogers throttling my home internet service. Goes to show Rogers shouldn't bite the hand that feeds them. Well done on the cost savings, hope you get a raise.
Hope others follow your example. |
|
pashcroft0
join:2007-06-28
North York, ON
| reply to sbrook
sbrook,
You are right.
The president is also pretty happy he gets a new Blackberry.
It might have been different had Rogers come in and said, "look, we've been reviewing your contracts and we'd like to offer to replace half your equipment and save you $12k". I'd probably have have been pretty impressed and might have given them a chance or may even have given them an advantage in a rebid. As it was I felt they were acting "true to form" and was happy to see them scooped. |
|
travisc
join:2001-11-09
Port Perry, ON | You'll hate Bell within the time your contract with them is up, and go back to Rogers to no doubt save some money at that time. |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Well, there's always Belus |
|
pashcroft0
join:2007-06-28
North York, ON
| reply to travisc
travisc,
I doubt it, but you may be right. However when they do their quarterly review of accounts lost, someone will have to have an explanation and they may even have to reference the letter I am now inspired to send.
Maybe there is no rationale but whether it's throttling, or telling me I have to buy my own amplifier for three cable outlets, or billing me for not returning a converter I did return - for some reason I just want Rogers to suffer. |
|
joshb
Don't sweat the small stuff.
Premium
join:2006-03-04
Calgary, AB
clubs:
 ·TELUS
·TekSavvy Solutions..
·Shaw
 ·Primus Talkbroadband
 ·GoDaddy Hosting
| reply to sbrook
Re: Sweet Revenge - Throttling
said by sbrook :Well, there's always Belus LOL.....
--
If things made sense in life there would be no challenge in life. |
|
Sean
join:2004-01-23
Ottawa
·Bell Sympatico
| reply to Manesh
said by Manesh :This guy obviously isn't a very good IT person if he makes decisions based on what happened with his home connection... Why? Because of his personal experience, he can say that he does not trust Rogers as a company, and as an IT professional, that is ENOUGH to make the switch. |
|
