icex _
Premium
join:2004-05-22
USA
clubs: | reply to CalamityJane
Re: [Virus] Virus's and spyware!
I'm going to call her and see what she wants me to do. I will probaly offer to build her a computer, better and cheaper then dell.
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Team Discovery |
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CalamityJane
Premium,VIP,MVM
join:2002-08-27
Eustis, FL | I think that's a good idea to let her know because this machine IS a security risk even if we try to clean it up. Refer her to this topic and our posts here. |
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icex _
Premium
join:2004-05-22
USA
clubs:
 ·Colane Cable
| I called and she wasent home. I left a message.
I am going to ask her if she has entered credit cards, or anything like that, and if she has to keep a check on her credit report and possibly alert the credit card company to look for suspicious charges, since her computer was pretty much hacked. I found a keylogger on here to when I first worked on the computer, so that pretty much is a high risk that any passwords, credit card numbers, etc has been logged.
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Team Discovery |
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CalamityJane
Premium,VIP,MVM
join:2002-08-27
Eustis, FL
2 edits | said by icex _  :I called and she wasent home. I left a message. I am going to ask her if she has entered credit cards, or anything like that, and if she has to keep a check on her credit report and possibly alert the credit card company to look for suspicious charges, since her computer was pretty much hacked. I found a keylogger on here to when I first worked on the computer, so that pretty much is a high risk that any passwords, credit card numbers, etc has been logged. Yes, please do follow up on that. If a keylogger was found that further complicates any data at all on that computer. Earlier I linked an FAQ here that should also help:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
»Security »How to report ID theft, fraud, drive-by installs, hijacking and malware?
ALL passwords to ANY accounts should be changed and monitored for suspicious activity. That would include, in addition to any personal financial information or accounts but also emails, internet accounts anything at all could have been stolen and you have to assume it was, as badly hacked as this PC was/is (it's still got a rootkit and other nasties lurking on there so make sure this doesn't go on the net anymore). The presence of a keylogger further solidifies the malicious intent of the intruder.
Consider also any other information or records that may belong to others and stored on that PC? The keylogger records keystrokes; those backdoor trojans can steal any documents/info they want and can just access anything (documents, addressbooks, etc.) without the knowledge of the user.
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It takes a disaster to make a woman out of a femaleMicrosoft MVP/Windows Security 2003-2007Proud Member of ASAP (Alliance of Security Analysis Professionals) |
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icex _
Premium
join:2004-05-22
USA
clubs:
·Colane Cable
| I will let you know when she calls back what's going on. She may just say to clean it the best I can and give it to her, or she may say she'll buy a new one. I have wasted a whole week on this thing, pretty much for nothing, because I doubt she's going to pay me for something unfixable.
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Team Discovery |
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icex _
Premium
join:2004-05-22
USA
clubs:
·Colane Cable
| reply to CalamityJane
One more thing I forgot to mention, she uses a debit card ALL THE TIME on her computer, so I told her to call the credit card company and the credit bureau or whatever and tell them to watch her credit for a month or two for suspicious activity.
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Team Discovery |
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