Steve B
join:2004-08-02
Seattle, WA
1 edit | reply to Jerm
Re: Consumerist RTFA...
Having SERO or any other plan has nothing to do with it. It is a plan that Sprint offered and agreed to give customers. Go over to Sprint Users to see where the crap storm that Sprint is going to get started from. If Sprint keeps messing up the bill, which they have been notoriously known to do, a customer has a right to call in until its fixed, no matter how many times it will take and not have to worry about their account getting terminated. |
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flankspeed8
join:2001-07-20
Saint Paul, MN
clubs:
 ·Verizon FIOS
| I challenge some of you to go into HOFO or SU and read some of the posts about what these people have managed to pretty much extort out of Sprint. Not that it was the case with this person, but many users (including people on forums such as slick deals, fat wallet, consumerist, etc) will literally call and call until they get what they want. They want 6pm Night and weekend. Do they feel they should pay for it? Heck no, I will call and badger the rep until they give it to me, if that doesn't work, I will hang up and call again. Each of these calls costs Sprint dearly. Look at SERO. When it came out, the terms very clearly said it was for NEW activations only. Did that stop the hordes of people from calling over and over and over?? No. It is Sprint's fault for creating this culture of entitlement.
This aside, Sprint does have HORRID support and it does take several calls to get stuff fixed sometimes, but not all customers are worth their effort and they have shown this. |
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Steve B
join:2004-08-02
Seattle, WA
| The problem with what you're saying is that Sprint agreed and willingly gave the customers what they wanted. All Sprint had to do was say no. Customers have the right to get the best deal and if Sprint gives it to them even though they know they shouldn't give the freebies away....then Sprint should take responsibility. |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI | reply to Steve B
And it's a contract the customer agreed to. Have you read it? |
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Steve B
join:2004-08-02
Seattle, WA
| Yeah actually, I have but, just because something is in writing, doesn't mean its not bad business practice. Nothing may not be done in court if it goes that route but, Sprint will be crucified in the court of public opinion which could be just as bad. |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| reply to Steve B
said by Steve B  :The problem with what you're saying is that Sprint agreed and willingly gave the customers what they wanted. All Sprint had to do was say no. Customers have the right to get the best deal and if Sprint gives it to them even though they know they shouldn't give the freebies away....then Sprint should take responsibility. SERO = Sprint Employee Referral Offer
The people on the forums begged, borrowed and stole Sprint employee email addresses to get it.
Heck, they reduced his balance to 0, waived the early termination fee and offered to assist him move to another carrier. That's pretty generous. I've worked customer support for a Big Blue company and there were some customers who you had to simply tell to buzz off and doing everything possible to help them. The old adage definitely applies, "You simply can't please some people."
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Oh I'm so creative and all my programs are so easy to use ... |
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The Monkey
I like bananas
Premium
join:2000-10-08
New York, NY
 ·RoadRunner Cable
| reply to CMoore2004
said by CMoore2004 :And it's a contract the customer agreed to. Have you read it? Yes, it's a contract, but that certainly doesn't mean all of it is enforceable. It's a contract of adhesion and these boilerplate agreements will be construed against the drafter in cases of any ambiguity.
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The Monkey |
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Steve B
join:2004-08-02
Seattle, WA
| reply to Matt
True, you can't please everyone but, not everyone is like that. Sprint has been known to be shady before. They will only waive the ETF and bring any balance to zero. That's it. The issue with your statement is that you assume everyone is how you describe and that is not the case and not all of them have SERO. Don't forget there is more than one person involved in all this. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to Steve B
said by Steve B :Having SERO or any other plan has nothing to do with it. It is a plan that Sprint offered and agreed to give customers. Go over to Sprint Users to see where the crap storm that Sprint is going to get started from. If Sprint keeps messing up the bill, which they have been notoriously known to do, a customer has a right to call in until its fixed, no matter how many times it will take and not have to worry about their account getting terminated. Oh.. just wait.. they are "combining" nextel and sprints billing system. I can't wait to see what kind of shxx-Storm this is going to create.. Went through it with Excite @Home and Comcast.. But just the same.. If people would read the WHOLE TOS (terms of service), they can avoid most of the gotchas. Heck.. Sprint is kind enough to give you 30 days to do it before your locked in.. so there isn't no excuse for the "gotchas".. Lots of people start second guessing when a new phone comes out or a "friend" got a better plan and they want it to.. Here's a thought.. why doesn't Sprint just give everyone free service and a phone? People will still find something to bitch about. Here's one more thought.. Hang up the phone and keep your mind on the road..  |
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Steve B
join:2004-08-02
Seattle, WA
| I already hear about problems with combining the billing system. If that is the cause of these billing errors of people getting booted, then wtf is Sprint booting them for? The first 30 days don't mean nothing will happen on day 31 and over. The whole gotcha thing is true. Like I said either here or on another forum, the people involved don't exactly expect things to get done legally, but they are expecting to hurt Sprint in the court of public opinion which could be just as bad. |
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