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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
3 edits | Re: Hughes email down? I noticed they were holding mail for some reason yesterday, but they're up and passing traffic this morning. Just sent myself a successful test message through an external mail server. It was forwarded to Hughes.net and directly back to me via the satellite connection.
//greg// | |
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hcwiii
Premium
join:2006-03-03
South Wales, NY | Yep, I can't seem to get my Hughes.net email either.
via webmail: "Could not connect to specified server"
and via my local mail-reader: "Could not connect to server"
I hope they're not rejecting my incoming mail. | |
|
me too
@direcpc.com | 3 of my 4 accounts connected
only the one I use every day did not connect!
A$$ | |
|
 | Vermonter
join:2006-05-30
Essex Junction, VT
| Re: Hughes email down? Using the web-based system one of our accounts connects fine (as it does with Outlook Express). The one that does not connect with OE returns a message on the web-based system saying "unable to connect to server". Sounds like one mail server is down.
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Hughesnet, DW4000, Satmex5, 1130, XP Pro SP2, 4.2.1.10 | |
|
Nightstalkr
@direcpc.com
| I've got 2 email accounts and the wife has one. Not sure what the status of hers is, but my two, one works, and the other doesn't. Go figure, the one that does NOT work is my primary address. And, when I send to myself (primary) from the working address, I get a server/delivery error mailed back to me....
I've also tried the password reset thing, to no avail. I've tried checking the mail from Apple's Mail.app and Hughes's web based mail throught Hughes's connection, and I've tried through AT&T on my Treo....
Graveyard dead on all tries.
There was something on their customer care page about some sort of update between 12:30 and 6:30 AM EDT, and the notice is still up as of 9:30 AM EDT.
Must be nice to have your customers as a captive audience. I can't think of ANY reason to have Hughes as ISP if you have ANY other choices for broadband.... | |
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yesme2
@direcpc.com
| Last night Hughes' outgoing mail server claimed intelligently that it didn't recognise my username or password (same ones as always).
Today incoming mail is working fine through other ISP's but not Hughes, where the server refuses to respond. Outgoing mail returns with the error "invalid user ID or password"(!)
C'mon Hughes. We understand that you force us to use your outgoing server in order to prevent people dumping spam on everyone else... but doing so comes with a responsibility to keep things running no matter what.
You know - live backups and alternate routes for when (not if) something fails.
A professional service delivery service that quits when its one and only delivery van hiccups is not a professional delivery service, is it? | |
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rickosborn
@bellsouth.net | Re: Hughes email down? yep. same situation here. 3 accounts, 2 work, but not my default and most used address. arrrggg. | |
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yesme2
@direcpc.com
1 edit |
What happened to the usual amateur damage control guys? You know, "everyone else does it too" and "I've had Hughes for 107 years and this is my first ever problem"...
Oh well, maybe this is a double technical blooper - along with mail gone kaputz they managed to shut off their own systems.... ? | |
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hcwiii
Premium
join:2006-03-03
South Wales, NY
1 edit | well...
I emailed tech support about it, but they'll probly reply via my hughes address, rather than the earthlink address I suggested they use, in which case, I won't receive their reply!
Look over my posting history, but I've not had problems with Direcway/Hughes since I repointed and grounded the "installer's" crappy job.
No troubles until now.
But, my contract is coming up soon! and perhaps I'll have an option with that Verizon fiber-optic plan by then!
Wouldn't it be nice.
I guess this points out that, indeed, all those who have proposed avoiding using hughes mail, are much wiser than I.
I guess I'll go back to my old address... | |
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yesme2
@direcpc.com
1 edit | Re: Hughes email down? You are right. A valid criticism. Sorry to lean on Hughes a bit heavily, but despite their unwillingness to discuss anything openly they do take notice and respond to adverse criticism when it might affect their revenue.
The problem is not which mail ISP we are using (I don't use Hughes because of their past performance) but that all OUTGOING smtp mail is forced through their servers anyway, which means that regardless of how we receive it, when Hughes goes down for outgoing mail, so do we... | |
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dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| Re: Hughes email down? said by yesme2 :
The problem is not which mail ISP we are using (I don't use Hughes because of their past performance) but that all OUTGOING smtp mail is forced through their servers anyway, which means that regardless of how we receive it, when Hughes goes down for outgoing mail, so do we...
Some points that I will tack on to your post mainly because:
1. Your statement is completely untrue. You may be using Hughes SMTP server in your e-mail setup, but most of us with other e-mail accounts do not, and there is not one bit of trouble with bypassing Hughes completely.
2. A lot of us have recommended staying away, as much as possible, from any server that Hughes provides, because they are so inept at running servers.
3. Hughes e-mail servers are not run by Hughes, they are run by Tucows.
4. A number of Hughes e-mail users receive (subscribed) automatic e-mails that originate with my e-mail account. Here are a couple of examples of the sort of bounces I'm getting today:
Reporting-MTA: dns; n124.sc0.he.tucows.com
Received-from-MTA: dns; mail.arcatapet.com (63.161.122.34)
Arrival-Date: Mon, 9 Jul 2007 16:20:04 +0000
Final-Recipient: rfc822; xxxx@hughes.net
Action: Failed
Status: 4.4.7 (delivery time expired) The bounce occurred within seconds of the send.
and
Remote MTA n168.sc0.cp.net: network error
- SMTP protocol diagnostic: 554 Transaction failed
Reporting-MTA: dns; n124.sc0.he.tucows.com
Received-from-MTA: dns; mail.arcatapet.com (63.161.122.34)
Arrival-Date: Mon, 9 Jul 2007 20:20:52 +0000
Final-Recipient: rfc822; xxxx@hughes.net
Action: Failed
Status: 5.3.0 (other or undefined mail system status)
Remote-MTA: dns; n168.sc0.cp.net
This last one was to someone with 4 e-mail accounts; 3 are working, only that one fails, according to the user. Of course it is her primary account that is failing.
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W2K Server|Toshiba Satellite XP Pro|HughesNet IA8/1410/7000 2-watt Business Internet on .98 meter fixed | Datastorm .98 XF2 2-watt on 1990 Blue Bird Wanderlodge "Blue Thunder" 22 tons of rolling steel! | |
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| tanasii
join:2004-11-22
Portland, TN | email is down here also, both primary and secondary accounts. I decided to try the chat, still waiting after 40 minutes..... | |
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| | tanasii
join:2004-11-22
Portland, TN | Re: Hughes email down? I never got through to anyone using chat. The system logged me out after 50 minutes.
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HN7000S/IA6 1433, .98 M dish, 2 W xmtr, Pro + | |
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Bill00
Premium
join:2004-07-20
Capron, VA
| said by hcwiii  :...I guess this points out that, indeed, all those who have proposed avoiding using hughes mail, are much wiser than I... I don't consider myself wiser than much of anyone (unless THEY prove that I am  ) but I will say that my 11 email accounts (NONE at Hughes) which are checked every 10 minutes 24/7 are cranking along fine.
A .US domain registered at GoDaddy for $5.99/year and another $5 per YEAR to host the domain at E-Rice.net, even if one only uses the 5 email accounts that come with the hosting package, makes a lot of sense to me...
Bill.
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HughesNet | DW7000 Pro (Non-static) | G3C | 95W | 1420MHz | Hor/Hor | Gateway 66.82.12.58 | CPQ/AMD Sempron 3200+ 1.79 GHz | 1.25GB RAM | XP Home/SP2 | LAN: WRT54G 3 x XP/SP2. | |
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| | v8rail
join:2003-10-13
Ash Fork, AZ
 ·HughesNet Satellit..
| Re: Hughes email down? Bill,
I agree 100%.
I have only one hughes account because HN will not send me news/account informations to my extern account. But they seem to have problems to do that also to their own email accounts.
Never used it in 6 years for any thing else. HN mail is useless...
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath) | |
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Bill00
Premium
join:2004-07-20
Capron, VA
1 edit | Re: Hughes email down? FWIW, and coincidentally, about half an hour ago I received an email from GoDaddy and they are running a special where one can register 2 .NET domains with them for $5/year each.
Being a domain junky, I just registered a couple more with them, opting for 2 years each for a total of $20 plus the standard 40-cent per domain ICAAN fee. Dunno what I will do with them, but good .COM and .NET domains are getting harder and harder to find. Country-guy.net and country-gal.net are MINE!
Standard disclaimer: No connection to GoDaddy other than as a frequent customer...
Bill.
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HughesNet | DW7000 Pro (Non-static) | G3C | 95W | 1420MHz | Hor/Hor | Gateway 66.82.12.58 | CPQ/AMD Sempron 3200+ 1.79 GHz | 1.25GB RAM | XP Home/SP2 | LAN: WRT54G 3 x XP/SP2. | |
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hcwiii
Premium
join:2006-03-03
South Wales, NY
| Believe me yesme2, I can hop on the 'dissin Hughes' wagon with the best of them - I really can't blame anyone for getting fed up and spouting when that urge strikes. It's easy to do.
And perhaps mentioning their competition, Verizon FiOS, EvDO (hmmm, anything else?) makes a point. | |
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seagreen
Premium,Mod
join:2001-05-14
out there | One of the more annoying labels in use around here recently is "fanboy". That's a simplistic and derogatory term that those posting this forum need to remove from their vocabulary (at least while posting here). | |
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| 
peve
Premium
join:2003-05-13
Edmonton, AB
·Unasat
| Re: Hughes email down? said by seagreen :One of the more annoying labels in use around here recently is "fanboy". That's a simplistic and derogatory term that those posting this forum need to remove from their vocabulary (at least while posting here). Very well said, and good advice to heed!!!!!
PV
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1.2M HN7000S - G16:99W - SkyData VoiceFlex Plan. 1.2M DW7000 - G11:91W IA300. 1.2M iDirect 3100 G11:91W | |
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| 
hjriver
hjriver
join:2006-12-03
North, VA
| said by seagreen :One of the more annoying labels in use around here recently is "fanboy". That's a simplistic and derogatory term that those posting this forum need to remove from their vocabulary (at least while posting here). Thank you. 
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HN7000S/Satmex6/1190/0.78/pro-plus/Sig level: 65 | |
|
Nightstalkr
@direcpc.com
| Just an update- I got this about 20 minutes ago (14:09 EDT) in reply to my email to tech support about 7AM EDT. It came in through the address that DOES work....
Thank you for contacting HughesNet Technical Support. We appreciate the opportunity to assist you.
I understand how frustrating it must be for you since you are unable access your HughesNet email account, and we are sorry for the inconvenience caused to you.
I understand that you are unable to access your email account. HughesNet is experiencing technical difficulties with Webmail, which might have caused this issue. Our engineers are working on this issue and hopefully it will be resolved soon.
I wish I could have been more helpful, and thank you for contacting us.
| |
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dimpulse21
@direcpc.com | I called a few minutes ago and they said that they where working on the problem. Email should be up later today. | |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
2 edits | Interesting how only a few folks are having issues with email. I noted also that some are with webmail, some with POP mail. Based upon the extremely limited number of individuals posting to this thread, I have to conclude that I belong to the silent majority. Those without any HughesNet email problems that is.
The majority with no HughesNet email problems that is. So I'm gonna point ya'all to the basic HowTo for the obligatory settings check: go to »customercare.myhughesnet.com/ and scroll down the right hand column to EMAIL.
Those of ya who have your clients setup correctly may then be experiencing DNS problems, as opposed to POP server problems. To those who qualify, I recommend using the numerical POP/SMTP server address; specifically 64.97.131.50
Any IMAP users complaining about HughesNet email?
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall | |
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| | v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
1 edit | Re: Hughes email down? said by Vtblues :The POP and SMTP aren't accepting the user name or passwords. Yeah that makes it clear, like other posts before, that your installation and DNS are fine and it is a problem with the HN mailserver 
On edit, HN runs a message when you call TS, that THEY have a problem with THEIR email server....
So better do not follow the poster above and starting messing around with your installation, HN has to fix their error 
--
Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath) | |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| said by Vtblues :Thanks greg, already tried the email configuration tool, funny thing is only my primary address is having issues, no others. Can't get primary with outlook or web, can get the others.The POP and SMTP aren't accepting the user name or passwords. I was sorta thinking you'd have investigated the manual client setup link, that's what I used way back when to set up my xxx@hughes.net account. I just looped several more test messages, again all successful. I've got three email addresses on two accounts, one of them @hughes.net. Other than the fact that I'm using 64.97.131.50 instead of mail.hughes.net, I can't explain why I seem to be the only one in this thread with no email issues today.
That said, I seldom use the associated web-based access for any of the three addresses, so I've not bothered to test them today. I generally assume that if my MS Outlook is processing SMTP/POP ok, then the web-based accounts are likely working as well.
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall | |
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krwest
join:2006-01-14
Lake, MI
| Re: Hughes email down? Haven't received any email since yesterday. Just because people don't post doesn't mean they're getting their mail. Work, and seeing that others have posted that they've contacted Hughes doesn't mean everybody not getting theirs will post.
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hughesnet/isp.com/dw6000/satmex5/1070,2 desktops,3laptops,2static dishes,1portable | |
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jarred
@direcpc.com
| Re: Hughes email down? said by krwest :Haven't received any email since yesterday. Just because people don't post doesn't mean they're getting their mail. Work, and seeing that others have posted that they've contacted Hughes doesn't mean everybody not getting theirs will post. Bingo. | |
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hjriver
hjriver
join:2006-12-03
North, VA
| said by grohgreg :said by Vtblues :Thanks greg, already tried the email configuration tool, funny thing is only my primary address is having issues, no others. Can't get primary with outlook or web, can get the others.The POP and SMTP aren't accepting the user name or passwords. I was sorta thinking you'd have investigated the manual client setup link, that's what I used way back when to set up my xxx@hughes.net account. I just looped several more test messages, again all successful. I've got three email addresses on two accounts, one of them @hughes.net. Other than the fact that I'm using 64.97.131.50 instead of mail.hughes.net, I can't explain why I seem to be the only one in this thread with no email issues today. That said, I seldom use the associated web-based access for any of the three addresses, so I've not bothered to test them today. I generally assume that if my MS Outlook is processing SMTP/POP ok, then the web-based accounts are likely working as well. //greg// Greg, I haven't had any problems today with email but I've seen the problem once. It did not last very long though. It's a HN mail server problem. I used to get that error a lot with my old ISP who had problems with keeping their server online.
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HN7000S/Satmex6/1190/0.78/pro-plus/Sig level: 65 | |
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| | | | tanasii
join:2004-11-22
Portland, TN | Re: Hughes email down? email still down....canned response still on tech support phone line
maybe tomorrow
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HN7000S/IA6 1433, .98 M dish, 2 W xmtr, Pro + | |
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| | | hcwiii
Premium
join:2006-03-03
South Wales, NY | Yeah, I tried the various server addresses too, no change though.
Webmail and my local mailreader both, can't get mail for my main account.
9am Tuesday | |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| Re: Hughes email down? said by hcwiii :Yeah, I tried the various server addresses too, no change though. Webmail and my local mailreader both, can't get mail for my main account. 9am Tuesday hmmm ... apparently some kind of selective outage then, cuz it's business as usual here. If it wasn't for this thread, I wouldn't even know there was a Hughes email problem at all.
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall | |
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hjriver
hjriver
join:2006-12-03
North, VA
| Re: Hughes email down? said by grohgreg :said by hcwiii :Yeah, I tried the various server addresses too, no change though. Webmail and my local mailreader both, can't get mail for my main account. 9am Tuesday hmmm ... apparently some kind of selective outage then, cuz it's business as usual here. If it wasn't for this thread, I wouldn't even know there was a Hughes email problem at all. //greg// Same here. Working fine. It as you say could be selective maybe by satellite? Although I don't see how that would effect a central based service.
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HN7000S/Satmex6/1190/0.78/pro-plus/Sig level: 65 | |
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| | | | | | boca rat
join:2007-07-09
Saint Augustine, FL | Re: Hughes email down? Ok, looks like I am back up now, at least thru pop3. Good luck to all, hope you are all back as well. | |
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glowboy
join:2004-06-08
Brattleboro, VT | Two of my 3 mail accounts have been down all day. In addition all secure sites seem extremely pokey as well. Regular sites seem normal. | |
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ocexpress
join:2002-06-08
La Pine, OR
| One of my two email accounts does not work. The error is:
Unable to logon to the server using Secure Password Authentication. Account: 'mail.hughes.net (1)', Server: 'mail.hughes.net', Protocol: POP3, Server Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18
Not sure what all of that means. Hope it comes up soon as it is my husband's only email account. | |
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natebo
join:2006-09-03
Croton, OH
1 edit | Would not appear they have a DR plan.... I would be updating my resume if our Exchange server was down this long | |
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boca rat
join:2007-07-09
Saint Augustine, FL | midnight EDT - they are still down, and according to a chat rep, no ETA on when the 'email degradation' will be over....
I agree, if I did my job like this, I'd be on the street. | |
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ranjay5168
join:2004-03-06
Central Islip, NY
| Just talked to Hughes at 7:30AM EDT 7/10/07. Got about as much info as if I asked the dead Howard Hughes himself! No prediction on when the problem will be resolved. Their message on site said there would be maintenance done on Sunday--guess Sunday is still here. I have several managers who cannot send out email since they only use outlook & OE, and Hughes is our only smtp. Can use webmail (corporate or hughes) to send out, but try expalining to everyone that they need to type or copy and paste all their contact info, etc til Hughes gets off their a's. I got stuck with satellite because cable wanted thousands to bring a line in and dsl was too far away. Fiberopt not in area yet. | |
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| boca rat
join:2007-07-09
Saint Augustine, FL
| Re: Hughes email down? Anyone who is still down might want to prepare themselves for losing all info kept on their servers...sounds like a major SAN failure, with associated bad DR practices, maybe with untested backups being restored and tested...and found to be bad.
Thankfully I use Outlook and never leave anything up there, but curious as to how many have webmail working but not pop3? My webmail is out as well.
BTW I was quoted $5k by Timewarner to hook me up - $5 @1000feet... | |
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tanasii
join:2004-11-22
Portland, TN | email back up here. several important emails missing. apparently no working backup.
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HN7000S/IA6 1433, .98 M dish, 2 W xmtr, Pro + | |
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impressed
@direcpc.com
| Re: Hughes email down? From Hughes website...
"Quality Policy
The Quality Policy of Hughes is:
* To set the standard for excellence in our industry
* Earn the respect of our customers and suppliers throughout the world
* Satisfy customers by meeting their needs and exceeding their expectations
* Deliver error-free, competitive products on time and services second to none
* Ensure that every job is done right the first time, every time" | |
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jackash
@direcpc.com
| Just came back up here too, finally! So, of course, it appears I got no emails since Sunday afternoon (which I know is not true). Can anyone tell me what someone sending me an email during this outage would have seen or gotten back? I use my account for my business, and don't want anyone to think I am out of business!
Thanks, Jack | |
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WRxc
@direcpc.com
| Re: Hughes email down? dbirdman posted an example email on the last page. Sending something to a bad Hughes account during this time would have gotten something back like this:
quote:
Reporting-MTA: dns; n124.sc0.he.tucows.com
Received-from-MTA: dns; mail.arcatapet.com (63.161.122.34)
Arrival-Date: Mon, 9 Jul 2007 16:20:04 +0000
Final-Recipient: rfc822; xxxx@hughes.net
Action: Failed
Status: 4.4.7 (delivery time expired)
| |
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| CMoore2004
Premium
join:2003-02-06
Jonesville, MI
1 edit | Ok, I thought everyone on BBR/DSLR knew that using an ISP's e-mail service was just asking for trouble. I've seen these e-mail problems on the forum of every major ISP. But here's what you can do...
G-Mail
Windows Live Mail
Yahoo! Mail
Here's what I do. I own the domain inexistent.us. I went to »domains.live.com/ and signed up. I pointed my MX records to their servers, and Windows Live hosts my e-mail through a standard Hotmail login. I use Windows Live Mail Desktop Beta, which is very similar to Outlook Express and lets you have a real client instead of logging in with a web browser. It also keeps things in sync. If you can afford a domain, why not use Windows Live or G-Mail to host your domain's e-mail? (Yes, G-Mail also does, but I think Windows Live Mail is more robust.)
If you'd like to check it out, you can sign up here and sign up.
--
Sprint Mobile Broadband PX-500 | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD | |
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PaulF
@direcpc.com
| Re: Hughes email down? I'll tell you why I use Hughes mail rather than paying for a domain...
Because I'm freaking paying $70/mo for Hughes, and it galls me to have to pay another $x/mo or year for freaking EMAIL!
I DO have 4 other non-hughes email accounts for various purposes, but one of my hughes accounts is my "main" family and friends account... and it's the one not working right now.
Paul F. | |
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PaulF
@direcpc.com
| Still down here on 2 of 4 email accounts..
Been down since late Saturday night.
This is starting to have some negative impact 
Getting a domain with a mail host is looking better and better. But then again, another mail host can just as easily be down. But on the other hand, other mail hosts might actually get off their collective butts and DO SOMETHING about it in less than 53 hours!
Paul F. | |
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JanS8
join:2006-05-03
Hibbing, MN | Mail is still down for me today too.
Luckily most of my mail is through gmail accounts, but it's still annoying.... | |
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·
Hughes email down?