andy_c
join:2001-01-31
Louisville, CO | reply to wheninrome1
Re: SunRocket Days are OVER!
My VOIP light is off here in Colorado, and no dial tone. |
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Aveamantium
join:2006-10-02
Loveland, CO | Everyone is now going down and still no official statement... Nice.  |
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jaydub2
join:2007-07-16
Arlington, VA
| said by Aveamantium  :Everyone is now going down and still no official statement... Nice. Need this be said?
GOTCHA!
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»thecrustysysarch.blogspot.com/ |
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walletless
@insightbb.com
| reply to andy_c
A bit of advice for everyone who is going to dispute with credit card company. I just got off the phone with MBNA dispute department.
My credit card is offering me 4 months to dispute, and luckily, I am just 3 days short of 4 months  So I can dispute my Sunrocket charge so long as they receive my faxed dispute within 3 days.
1) Please email Sunrocket Customer Service email address. You will get an auto response message - print that email. You will require that as proof that you tried to contact Sunrocket prior to filing.
2) Mention in your letter that you also tried to call customer service and you got the automated "greeting" that they have stopped taking service calls.
3) Login to your phone carriers account and print the call logs indicating your attempt to call sunrocket's 800 number.
4) Call your credit card dispute resolution department IMMEDIATELY. Most credit card will have this department open for 24 hours. Have them fax the dispute form (if they do not have them online for printing). Immediately fax them the above proofs along with the completed dispute form and a cover letter indicating that you had paid for 2 years of service and the service ended abrubptly, and calls to customer service were futile.
5) Sit back and relax. The credit card company will generally attempt to call Sunrocket's 800 number to check, and if they are unable to reach SR, they will automatically credit you the amount they charged. |
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ODYSSEY
join:2001-12-06
Raleigh, NC
1 edit | reply to jaydub2
Phone just died, was working ~15 mins ago. No incoming or outgoing. 919 area.
Gotcha |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | reply to walletless
Wish my renewal was recently... I renewed in February  |
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Goober
Premium
join:2000-12-17
Naperville, IL | It's still worth talking to your CC company. Some are very good about things like this. AE and Discover bite hairy bags, but Chase and Citibank have been good in the past. |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | I believe it was on my Amex or my USAA Card |
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walletless
@insightbb.com
| reply to huntermcdole
said by huntermcdole :Wish my renewal was recently... I renewed in February I know how you feel... I am sorry to hear that.
Just FYI - I did manage to cancel all other charges from Sunrocket (monthly international calling charges). The only thing that is still uncancelled is the $199 initial charge, for which they require the things I mentioned in my post.
So basically, if I get refunded that $199, I would have got almost 4 months of service from sunrocket for free :d |
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Raiderdad
join:2007-07-16
Pleasanton, CA | reply to huntermcdole
Am on the line now w/Capital 1.....& wouldn't ya know it.....today is my exact 4 mos cc posting date (3/16)....I may have just been able to squeek in w/my $209.26 credit.
Will post back w/my progress. |
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twelve17
Premium
join:2006-01-19
New York, NY
| reply to jaydub2
said by jaydub2 :said by Aveamantium :Everyone is now going down and still no official statement... Nice. Need this be said? GOTCHA! LOL!!!
I paid a year up front in December, so I'm not out much compared to what I would have paid by now if I had been with Vonage, so I am not very disturbed by these news if true.
The funny thing is that if you call the customer service number, it still says "The no gotcha phone company" right before it tells you that they aren't taking any more calls! |
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ODYSSEY
join:2001-12-06
Raleigh, NC
 ·ViaTalk
·Callcentric
 ·RoadRunner Cable
| reply to Raiderdad
Do they take into effect that the transaction is for a service that is for a certain time limit? I am off by two months.
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All information expressed in this post is my opinion, and should not be regarded as a statement of fact. |
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Raiderdad
join:2007-07-16
Pleasanton, CA | reply to Raiderdad
No propblem w/Capital 1 disputing the charge from 4 mos ago (to the exact day as it was)....so as it turns out, we got 4 free mos of SR.....GOTCHA!!! hehe |
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empusa
join:2007-07-16 | RaiderDad, I have CapitalOne and am in the same scenario as you (a few days apart, though). WHat do I need to say to dispute? |
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ODYSSEY
join:2001-12-06
Raleigh, NC | reply to Raiderdad
Waiting on hold. Cap1 has high call volume, due to sunrocket.  |
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Raiderdad
join:2007-07-16
Pleasanton, CA
| reply to empusa
Just tell'em the truth. Was no problem @ all for me. Now I gotta solid green run light on the gizmo....but of course the fone still dont work.
Oh well...guess I'll finally bite the Comcast triple play bullet....SIGH!!! We got cable inet & TV w/em.....time for fone I suppose....from $17/mos to $40....OUCH!!!
GL all makin your way thru all this uglyness.
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ODYSSEY
join:2001-12-06
Raleigh, NC
·ViaTalk
·Callcentric
·RoadRunner Cable
| reply to empusa
Capital One Investigative Solutions / Disputes
PO BOX 30279
SLC, UT 84130
All disputes after 90 days must be in writing.
--
All information expressed in this post is my opinion, and should not be regarded as a statement of fact. |
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JerseyTechGuy
@optonline.net | So... When does the class action lawsuit start. I think I deserve some inconvienince money. |
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Cogdis
join:2007-03-26
Floral Park, NY
1 edit | said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
Heh, who are you gonna sue though?
BTW service is working both ways for me. |
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SRcustomer
@comcast.net
| reply to JerseyTechGuy
said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
SR is going to be what we attorneys call "judgment proof", meaning they've got no money for the court to award you. Trust me, another attorney friend and I already discussed this. |
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