walletless
@insightbb.com
| Planning to do a credit card dispute? Read this A bit of advice for everyone who is going to dispute with credit card company. I just got off the phone with MBNA dispute department.
My credit card is offering me 4 months to dispute, and luckily, I am just 3 days short of 4 months So I can dispute my Sunrocket charge so long as they receive my faxed dispute within 3 days.
1) Please email Sunrocket Customer Service email address. You will get an auto response message - print that email. You will require that as proof that you tried to contact Sunrocket prior to filing.
2) Mention in your letter that you also tried to call customer service and you got the automated "greeting" that they have stopped taking service calls.
3) Login to your phone carriers account and print the call logs indicating your attempt to call sunrocket's 800 number.
4) Call your credit card dispute resolution department IMMEDIATELY. Most credit card will have this department open for 24 hours. Have them fax the dispute form (if they do not have them online for printing). Immediately fax them the above proofs along with the completed dispute form and a cover letter indicating that you had paid for 2 years of service and the service ended abrubptly, and calls to customer service were futile.
5) Sit back and relax. The credit card company will generally attempt to call Sunrocket's 800 number to check, and if they are unable to reach SR, they will automatically credit you the amount they charged. | |
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 mprindle
join:2002-03-14
Sugar Land, TX | Re: Planning to do a credit card dispute? Read this Good advice... Can you post the email address for the support.
M Prindle | |
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walletless
@insightbb.com
| Re: Planning to do a credit card dispute? Read this said by mprindle  :Good advice... Can you post the email address for the support. M Prindle memberservices@sunrocket.com | |
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N9MD
Premium
join:2005-10-08
Wayne, NJ | Re: Planning to do a credit card dispute? Read this Huh!?! There is no service for members at memberservices! So how is that email address gonna help?  | |
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skibum
@ptd.net | Re: Planning to do a credit card dispute? Read this the point is to show your credit card company you made an attempts to contact them and they told you to piss off | |
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| | johnlvs2run
join:2006-04-08
Santa Maria, CA
| member services said by walletless :memberservices@sunrocket.com I just sent an email to member services asking for refund.
An automated reply was sent, directing me to sign in to member services on the site.
This took me to my request on my member services pace, with no response from them yet.
I've not called the cc company yet but will do that tonight. There shouldn't be any issue as I only signed up on the 12th. | |
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| | | johnlvs2run
join:2006-04-08
Santa Maria, CA | Re: member services I called the cc company a couple of hours ago.
They said that no charge from the 11th is showing, and no charge for this month. | |
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proletarian2
join:2007-01-08
00000
| I called in to citi to dispute my charge from January this year.
The rep asked how much of the charge - i told him the ENTIRE tamale. He set the process in motion, no questions asked.
He said they would first contact the merchant (SR) of the dispute. I don't expect they'll get much of a response.
Aside from being w/ out a landline for a week until my port goes through to another provider, I might actually come out ahead on this one. | |
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| amdmaxx
join:2005-08-05
Fair Lawn, NJ | Re: Planning to do a credit card dispute? Read this How about AmEx blue card? I ordered the service good 3-6 months ago.. | |
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walletless
@insightbb.com
| Re: Planning to do a credit card dispute? Read this said by amdmaxx :How about AmEx blue card? I ordered the service good 3-6 months ago.. I suggest call AMEX IMMEDIATELY and tell them that you want to dispute the charges. The T&C of each card varies, and the available dispute period is different for each card. | |
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boehlefeld
@aol.com
| I just hung up with american express, they are disputing the whole 214.11 that was charged to my account. they did not need anything from me. I asked if they wanted information on sunrocket and he said no. they will check into the service being shut down and credit my account | |
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rayrayray
@charter.com | Re: Planning to do a credit card dispute? Read this When did you charge it to Amex? | |
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boehlefeld
@aol.com | Re: Planning to do a credit card dispute? Read this the charge was posted in May | |
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rayrayray
@charter.com | Re: Planning to do a credit card dispute? Read this I have called Amex 4 times already and they keep saying they can't do anything for me since it has been more than 60 days. I love Amex but Discover as of today is taking better care of their customers. I may have to think of switching in the future. | |
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boehlefeld
@aol.com | Re: Planning to do a credit card dispute? Read this sorry to hear that, american express was cool with me...maybe since it was in May...it feel into the 60 day frame, he never mentioned anything about dates or when I charged it. he Just put the dispute through. | |
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planetdell
join:2002-02-07
Round Rock, TX
| I called Discover Card a little while ago and the rep started laughing when I mention Sunrocket! She said they've received a load of calls from customers asking to dispute Sunrocket charges. She credited my account and will forward some paperwork to complete the process. | |
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mprindle
join:2002-03-14
Sugar Land, TX
 ·AT&T CallVantage
| I also called Citi Mastercard and was told that anything older than 6 months must be mailed or faxed in. The Fax number for Citi Mastercard dispute department is 605-357-2021. Include the info above plus your account number, a note that it was a prepaid service, the charge amount and the exact date of the transaction. If you are unable to get your statements for the date and amount then if you use Quicken or simular program get it from there.
M Prindle | |
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| sokhapkin
Premium
join:2003-05-08
Somerset, NJ | Re: Planning to do a credit card dispute? Read this Yup. Good advise. I keep all transactions starting with year 2000 in GNUCash.
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»www.callwithus.com | |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | Chase required me to submit a fax to 888-643-9624 it's a Starbucks Duetto card if anyone needs that info (My charge was on Feb 21st, that is why I can't do it over the phone) | |
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Juegos1960
@wideopenwest.com | Re: Planning to do a credit card dispute? Read this Where do I get the form? I have no phone service at all. And my charge was in Dec & Jan (double billed and credited back). | |
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Juegos1960
@wideopenwest.com | Re: Planning to do a credit card dispute? Read this for the chase visa CC | |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | Re: Planning to do a credit card dispute? Read this they told me to type up a letter, with
Merchant name
Charge Date & Amount
Service (1 year Phone)
Company out of business
Phone number they can reach you at
Why you are disputing
Fax to that number (888-643-9624) | |
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Juegos1960
@wideopenwest.com | Re: Planning to do a credit card dispute? Read this Thanks, that helps. | |
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pug_ster
join:2007-04-25
Brooklyn, NY | I called Chase to call about a dispute about my bill. The agent didn't bother to question me because he mentioned that he spoke to another customer about sunrocket earlier. | |
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| jay_rm
join:2002-04-12
Netville | Re: Planning to do a credit card dispute? Read this I'm on the (ViaTalk) phone with Chase right now - first rep said, no problem - we can help. On hold waiting for Tier 2 now - we'll see. I signed up on 3/30...
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3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net | |
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| | jay_rm
join:2002-04-12
Netville
 ·Fox Valley Internet
·ViaTalk
| Re: Planning to do a credit card dispute? Read this said by jay_rm :I'm on the (ViaTalk) phone with Chase right now - first rep said, no problem - we can help. On hold waiting for Tier 2 now - we'll see. I signed up on 3/30... Well, according to my Chase rep, I'm getting a credit for my original charge, minus the 3.5 months I've used. That will be $174.39.
Even though it's being pro-rated, I'm not gonna complain one bit (if the credit actually goes through - it sure sounded like it was a done deal...).
Now, on to getting a number port...
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3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net | |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | Maybe that was me :-P | |
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ivybori
@comcast.net | Re: Planning to do a credit card dispute? Read this I called juniper bank they said I have to wait until the service is cut off before placing a dispute.does anuone knows when the sevice will stop. | |
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| | | Cogdis
join:2007-03-26
Floral Park, NY
 ·Verizon FIOS
 ·RoadRunner Cable
·Teleblend
·ViaTalk
| Re: Planning to do a credit card dispute? Read this said by ivybori :
I called juniper bank they said I have to wait until the service is cut off before placing a dispute.does anuone knows when the sevice will stop.
Just tell them service stopped already. There's nobody at sunrocket to tell them otherwise.
According to the new company teleblend, SR's service should shut down at 12:01 am on 7/23. | |
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| | | | jay_rm
join:2002-04-12
Netville
·Fox Valley Internet
·ViaTalk
| Re: Planning to do a credit card dispute? Read this FYI...
I disputed my SR charge with Chase on Monday evening and the credit has been posted to my account as of today. Since there's nobody home at SR anymore to challenge the refund, I'm sure it'll stick.
So, I basically paid SR for the 3 months of service I used and not a penny more - time to forget 'em and move on.
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3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net | |
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Jockey05
@verizon.net | Re: Planning to do a credit card dispute? Read this Did any one had luck disputing Citicard VISA which is more than 6 month old? | |
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alimama
@iplanet.com
| Re: Planning to do a credit card dispute? Read this Mine was not over 6 months old. But you should ask for the dispute deparment. When I called and asked to dispute, they were very quick to offer to transfer me to the dispute department but not before, GET THIS...
CSR: "I'll be happy to transfer you to our dispute department, but before I do that, can I interest you in our ...."
ME: "No, I want to get this issue cleared up."
CSR: "I also notice that you are qualified for our low interest rate of ... Do you have any outstanding balance?"
ME: "No,...(sounding irritated)"
CSR: "Let me transfer you."
I've had this happen a couple of times already. | |
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| | | hoolahoous
join:2004-08-25
Red Valley, AZ
| said by ivybori :
I called juniper bank they said I have to wait until the service is cut off before placing a dispute.does anuone knows when the sevice will stop.
mine was juniper too. they have a fax number to fax in the request. I directly faxed the dispute to them without talking to CSR.. they refunded prorated amount ..
do it ASAP before Sunrocket merchant account is closed or they run out of money in that account. | |
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tuckeromi
@rr.com | I called Chase and was given a pro rated credit very easy very quick, they said they had had a number of calls today 07/17 so I didn't have to do anything else..
Thank You Chase | |
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floatsam73
@comcast.net | I have Sunrocket from August 2006. I called my cc company Amex and they said they might not be able to do much at this point of time. They still opened a dispute case on this issue and took all the details. | |
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sirtiger
@rinc.net | Re: Planning to do a credit card dispute? Read this just called amex. SR user since March 07. Its in dispute.....doesn't seem to be an issue for now | |
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chaimdan
@charter.com | I tried disputing with my AMEX BLUE and they said it was older than 60 days and it didn't go through ( they did try)...
SR charged my DEC 19, 2006...
Anyone have any luck with amex blue? | |
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| lildutchman
join:2006-08-28
Wilmington, NC |  Re: Planning to do a credit card dispute? Read this
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Acela
join:2003-07-20
Jamaica, NY
| I just called Citi (I have the Simplicity Card) and was told I would need to fax or mail in a form they will send me. I find it quite strange since this charge is about 3 months old..but anyways..i guess i will have to wait for the letter and sign it describing the situation. Best of luck to all. I wish the process was more automated though. But i will take what i can get. | |
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jedijood
join:2007-07-17
| For those who are used an AMEX Starwood, no luck in getting an immediate dispute going because it is 60 days over the allowable time. However, if you ask, you can ask the rep to put in a request for someone in the higher ups to look at your situation. Just ask her to put in a request to customer service, explain the situation and what's going on with sunrocket. they will be glad to help since they feel for your position. They will get file a record of your complaint and someone will review it in the next 45 days and you will recieve a response in the next 4-6 weeks. Hey, it's better than nothing. | |
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| amdmaxx
join:2005-08-05
Fair Lawn, NJ
| Re: Planning to do a credit card dispute? Read this Same here for AmEx blue, 3/29/07 was the sunrocket charge, over the alloted 90 days, but they said they'll put it in and try to dispute for me..
Good Luck to us all..
said by jedijood :For those who are used an AMEX Starwood, no luck in getting an immediate dispute going because it is 60 days over the allowable time. However, if you ask, you can ask the rep to put in a request for someone in the higher ups to look at your situation. Just ask her to put in a request to customer service, explain the situation and what's going on with sunrocket. they will be glad to help since they feel for your position. They will get file a record of your complaint and someone will review it in the next 45 days and you will recieve a response in the next 4-6 weeks. Hey, it's better than nothing. | |
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jeffnyc
join:2004-06-09
New York, NY | Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply. | |
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walletless
@dmainc.com
| Re: Planning to do a credit card dispute? Read this said by jeffnyc :Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply. Just sent one and did not get a reply... I was lucky to get the auto-response when I posted the OP...
In either case, if you email and receive no response, you should be fine to tell the CC company that you attempted to email and call customer service without getting a response back. | |
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| | jeffnyc
join:2004-06-09
New York, NY
| Re: Planning to do a credit card dispute? Read this said by walletless :said by jeffnyc :Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply. Just sent one and did not get a reply... I was lucky to get the auto-response when I posted the OP... In either case, if you email and receive no response, you should be fine to tell the CC company that you attempted to email and call customer service without getting a response back. Got reply but it basically they said they created a ticket...lol | |
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| misstdiana
join:2004-09-04
Chicago Heights, IL
| I just got this from sunrocket a few minutes ago:
Thank you for contacting SunRocket Member Services. We value your
business and your feedback. An agent will be contacting you within 48
hours.
To check for updates on your issue from our support site, click the
following link or paste it into your web browser.
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Di | |
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jsnap
join:2007-07-17
| I just called my credit card company -- Chase -- to dispute the charges for both the accounts I had with SR. After being transferred to 4 agents, I finally got one who helped me. She said Chase is familiar with the situation and they didn't require I send them anything.
I disputed the entire amount as SR is in breech of their contracts to provide me and my daughter with 1 year pre-paid VoIP service + 3 FREE months. I started with them back in Oct. 2006. I've had my issues with Chase before but this was the best service I've gotten ever from them. I hope it all works out and I get full reimbursement. | |
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annoyed
@cox.net | Re: Planning to do a credit card dispute? Read this i'm also with chase and started my sunrocket around october 2006. can you provide details on what number to call and what to say? i want to see if i can get refunded as well. thanks. | |
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schipperke
join:1999-11-29
Potomac, MD
·PHONE POWER
| said by jsnap :I disputed the entire amount as SR is in breech of their contracts to provide me and my daughter with 1 year pre-paid VoIP service + 3 FREE months. I started with them back in Oct. 2006. So somehow you are rationalizing you should not pay for the ~7 months of service? Please... give me some moral or even legal ground of your thought process here.. To ask for money back for services used, is just as bad as SR stiffing us. Don't justify bad behaviour siting other's bad behaviour | |
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lettcco
join:2003-12-04
Valencia, CA
| just called my AMEX cash rebate card. Told the CSR the story but he was confused about what exactly do I want. So I said I just want to dispute the charge that was made back in feb. But noted that it should be half of $209 since I did use 6 months now. He gave me a ref. number, will suspend the charge and will investigate. I don't expect much out of this but I guess I am just doing my due diligence for myself.
I saw the spill friday when someone said SR is going bye bye but I didn't want to believe him and was hoping it's just a troll spreading rumor. sigh... | |
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mefrige
join:2004-11-04
Sugar Land, TX | Chase credited me over the phone half of the 199 charge as I was just into the second year. They said that it would be a hassle to try to get the whole amount. Good luck with via everyone | |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | Re: Planning to do a credit card dispute? Read this Dang! that gives me hope on my charge, I was in the first 6 months of my service (2nd year of paying) | |
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| jeffnyc
join:2004-06-09
New York, NY
1 edit | said by mefrige :Chase credited me over the phone half of the 199 charge as I was just into the second year. They said that it would be a hassle to try to get the whole amount. Good luck with via everyone They credited me on the phone too (Chase Sony). My amount was for $107 which was the $99 deal.
I cant imagine how SR's merchant bank is going to be able to deal with all these chargebacks. The money has to come from somewhere and I'm wondering if SR even has money in their account.... | |
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RaleighNC
@vzbi.com | wallettless - Outstanding info, thanks! I have pass it along, and 4 people have gotten credits! Thank you! | |
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cococrust
join:2004-11-14
Walnut, CA | Just called Discover. Disputed the charge and I will probably get credited with 10 months (out of the 12 months) of the $99 deal I signed up in late May. | |
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rayrayray
@charter.com | I called amex gold card and they told me that since it has been more than 60 days I cannot dispute it. I renewed back in feb. anybody out there with better luck than me. | |
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