ClickRight
join:2002-04-09
Coquitlam, BC | reply to BndwdthBndt
Re: Sending mail outside of Telus network
Thanks for the detailed post, BndwdthBndt. That's what I tried explaining to him--that or getting a domain name and an associated email address. |
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Greg1
@telus.net
|  reply to BndwdthBndt
BndwdthBndt  did a great job of explaining it. I can confirm from personal experience that it does indeed work. I haven't had it not work yet. |
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BndwdthBndt
join:2006-09-25
Edmonton, AB
| reply to ClickRight
I see you probably already have this problem figured out but I will send this anyhow. Perhaps someone else will find it useful. Recently a friend of mine was on vacation and also wanted to use his Telus email address within his Outlook. This is what I sent him and he said it worked quite well.
Traveling outside of Telus doesn't necessarily have to restrict you to only using webmail to send email messages. It’s not Telus that restricts your ability to send email, it’s whoever you are connected through. Most ISPs (Internet Service Providers) block the ability to use email addresses other than their own. In fact, you're very lucky if you find any that work. Many ISPs have been blocking it because they actually regulate and are responsible for their outbound email traffic. Lots of viruses and spam are transmitted by unmonitored outbound email servers. So if you find a place where your Telus email works, it’s probably because they are a 'Lazy ISP'!
It will take a little detective work and some slight modification to your Outlook, but if you can figure this out, it will save you the pain of using webmail all the time.
1) First, find out who your ISP is. That is fairly easy to do if you know how. Generally it just entails finding out what your IP Address is. The fastest and best way I've found to find your IP address is to click here »whatismyip.com/ and it will tell you on the page.
2) Take the IP address they give you on that page and do a 'WhoIs' look-up to see who that IP address is registered to. A great site to find out who Administers an IP address is »www.arin.net/whois/ Just type your IP in the little search field on that page and then hit 'Search WHOIS'. On the next page, you will see the registered ISP company on the first line; 'OrgName:'.
3) Next, do a Google search for that ISP to find their main support website. Once on their site, look for the 'Technical Support' section of the site - then the 'Email Troubleshooting' area. In that section, look for their 'Outgoing Mail' Server information. For whoever is the ISP you are currently connected to, you'll need to enter that in your Outlook or Outlook Express for the time that you are connected to them. To simplify your searching, I happened to find a generic list of popular ISPs in the United States with their email settings. That should save you some time if they are listed here.
»www.realifewebdesigns.com/web-re···mtp.html
Remember that you will ONLY be changing your Outgoing server to be whatever their is. Once you return to Canada (more specifically to a Telus Internet Connection), you'll need to change it back to 'smtp.telus.net'.
4) Now you need to take that Outgoing Server information and enter it into your Outlook or Outlook Express.
OUTLOOK EXPRESS
i) Open your Outlook Express and then on the very top in the grey area, click on TOOLS and then click on ACCOUNTS.
ii) Now click on the MAIL tab at the top of that window. Click on the account that you wish to edit, then hit the PROPERTIES button to the right.
iii) Next, click on the SERVERS tab at the top of the window.
Beside the “Outgoing Mail” server, erase 'smtp.telus.net' and replace it with the information you got from your current ISP.
iv) Once you have entered the respective information, click on OK , then the CLOSE button.
MICROSOFT OUTLOOK
i) Open your Outlook and then on the very top in the grey area, click on TOOLS and then click on EMAIL ACCOUNTS.
ii) Select the option to 'View Or Change Existing Accounts', and then hit the NEXT button.
iii) Select (click on) the email account that you wish to edit, then click the CHANGE button to the right of it.
iv) Next, under the 'Server Information' section you will see the following:
In the white box beside 'Outgoing Mail Server', erase 'smtp.telus.net' and replace it with the information you got from your current ISP.
v) Once you have entered the respective information, click on OK , then the CLOSE button.
That should do it! Technically, you should now be able to send and receive email in your Outlook or Outlook Express using your Telus email address. |
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erik123
@uniserve.ca
| reply to ClickRight
Unfortunately Telus blocks outgoing SMTP mail unless it's going to their server, so Catch-22: you can't use a non-Telus SMTP server from within the Telus network, and you can't use the Telus SMTP server from outside the Telus network.
You may be able to use the local SMTP server on the non-Telus network wherever you happen to be, but you'll have to find out some information and do some setup in Outlook that may be beyond the capability of the average non-technical business traveler.
Or you can use Telus webmail via your browser. Agreed that's a pain if you are used to using Outlook.
Or you can use another secure SMTP server associated with your own separate business web host. The problem is that not only will Telus block it, but other networks may block it also for the same reasons. The usual workaround is that you can use a secure SMTP port number which is different from the standard SMTP port number 25. Of course there's no guarantee that they won't start blocking that too. |
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Mac Write
join:2004-10-13
New Westminster, BC
| reply to ClickRight
said by ClickRight :Yeah, thanks, I suggested the webmail route but it's inconvenient for him because he's got all his filters and signature and what not programmed into outlook. I'm having him change his SMTP server to get around it for now. 100% agree the "Use webmail" is total utter crap. We don't want to use webmail on our laptops/desktops when moving from network to network to get around outgoing SMTP or having to change settings all the time when moving network to network. Esp if we can only receive ISP e-mail while in that ISP's network.
He should seriously consider getting a domain for business e-mail much more professional. I hate ISP e-mail addresses and will never use them again. |
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ClickRight
join:2002-04-09
Coquitlam, BC | reply to ClickRight
Yeah, thanks, I suggested the webmail route but it's inconvenient for him because he's got all his filters and signature and what not programmed into outlook. I'm having him change his SMTP server to get around it for now. |
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joshb
Don't sweat the small stuff.
Premium
join:2006-03-04
Calgary, AB
clubs: | reply to ClickRight
Depending on where he is traveling too a blackberry or treo would also do the trick. But that cost extra money.
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If things made sense in life there would be no challenge in life. |
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Sindows 7
join:2006-09-13
Hope, BC | reply to ClickRight
Why dont you log in with IE?
»webmail.telus.net/horde/imp/login.php |
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sugui
join:2007-07-10
Surrey, BC | reply to ClickRight
you're right josh, the only way to access email outside telus netwrok is thru webmail.. webmail.telus.net, its like using yahoomail or gmail |
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joshb
Don't sweat the small stuff.
Premium
join:2006-03-04
Calgary, AB
clubs: | reply to ClickRight
Your client could also try Telus webmail feature if all else fails. Heres the link for »webmail.telus.net
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If things made sense in life there would be no challenge in life. |
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Greg1
@telus.net
| reply to ClickRight
He can still use Outlook when he is off of the Telus network. He just needs to switch his outgoing server (STMP). Sometimes the network will allow you to use the existing STMP. However, I had this similar problem because I have email addresses from a different provider/network and I need to use Telus STMP on all emails, but the incoming sever remains normal. If it makes sense to you. |
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ClickRight
join:2002-04-09
Coquitlam, BC | I've got a client who uses his Telus email for business (he uses an IMAP account) and he frequently travels out of town. Of course, he can't use outlook to send his mail when he's not on a Telus network. What can he do to work around this? |
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