perfimage
join:2005-12-13
Warren, MI
|  Pay to Pay?!?!?!
Yes, the subject says it all. Comcast is not charging it's customers to pay their bill!!
I recently paid my bill in person, with cash at local COMCAST payment center and was charged a $1.99 fee for the service. Upon calling Comcast this morning to inquire about this new policy, which went into effect July 1, I was told of a number of other "free" options, including, of all things, using the drop box at the payment center!! Now how much sense does that make?
It is time for the governments to step in and better control these ridiculous charges and fees that these companies keep wringing from their customers. What ever happened to CUSTOMER SERVICE?
Wake up comcast, you already get our money for subscribing to the service, why do you want to stick it to us for paying our bill?? |
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wee96
Your Local Confederate
join:2000-04-12
Clinton Township, MI | I've never understood why people goto the office to pay the bill...why dont you mail it? How bout online? I agree the fee is lame, but its very easily avoided. |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to perfimage
said by perfimage  :Yes, the subject says it all. Comcast is not charging it's customers to pay their bill!! The subject says it all... then your post contradicts it. Haha..
Anyway hasnt govt stepped in enough? Is 1.99 a lot of money to have someone personaly process your payment when other options have been made available?
Here are various Free and Convenient options.
Here is an inconvenient option that we must staff to offer.
Im my experience the only people that pay in the office in person are those that have been discoed for Non-Payment and do not want to wait to mail in their payment to have their service restored.
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swintec
Premium
join:2003-12-19
Alfred, ME
 ·RapidVPS
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| reply to perfimage
said by perfimage :It is time for the governments to step in and better control these ridiculous charges and fees that these companies keep wringing from their customers. Not at all, although you could step in yourself and end any sort of fee, by canceling your service. As it stands now, you are essentially saying the 1.99 fee is offset by the service you are provided.
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rody_44
Premium
join:2004-02-20
Quakertown, PA | reply to perfimage
could we see a link to this charge? around here we only get charged 1.99 if the box was soft discoed. we can pay at the office and no charge involved. |
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perfimage
join:2005-12-13
Warren, MI
| First, I mis typed and the original post should have indicated that we are NOW charged to pay our bill. That being said Rody, this payment was at an actual COMCAST office, and again, in person, with cash.
Some folks do not like to pay things by mail and like the opportunity to get it done right there and then with a receipt in hand. Sure $1.99 is not really a big deal, but dammit anyway, like I said originally, comcast is already getting a butload of my money, and now they want want to charge me to give it to them, that's ridiculous. |
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perfimage
join:2005-12-13
Warren, MI
| reply to rody_44
Attached is a scan of the notice attached to my receipt from paying my bill today. |
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Zoder
join:2002-04-16
Miami, FL
1 edit | What about poor people who don't have checking accounts? I know the obvious is they shouldn't be buying cable tv if they can't afford it. But every time I've been to the payment center to exchange a box, there are people in front of me paying with cash.
It seems like this policy hurts them the most. |
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58483323
Gurt me
join:2003-06-23
Normal, IL | I don't understand this... what else is a payment center for? Whenever I've been in the office, all I see is people paying their bills and that's all I see the employees do is take payments. |
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Bloatware
join:2002-03-15
Pontiac, MI
| reply to Zoder
said by Zoder :What about poor people who don't have checking accounts? I know the obvious is they shouldn't be buying cable tv if they can't afford it. But every time I've been to the payment center to exchange a box, there are people in front of me paying with cash. It seems like this policy hurts them the most. Overstating the impact. They still accept money orders by dropoff with no additional fee, beyond what would be paid for a money order, which is around 50 cents. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA | reply to perfimage
that sucks. 1.99 to pay at the window is just wrong in my eyes. |
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goober22
Resident Duh-Huh Member
join:2001-12-28
Panama City, FL
| said by rody_44 :that sucks. 1.99 to pay at the window is just wrong in my eyes. Agreed. There would be CSR sitting there being paid regardless if anyone at all every came in. Do they charge $1.99 to setup an account? No. They usually have "free installation" promos running all the time.
Just like the cell companies, phone companies, etc., they are tacking on every little charge they can to get more money from ya.
Higher fuel, higher insurance, higher property taxes, higher dairy prices...
When can I go to my boss and say I need more money for all these increases?!
I can get a raise this year and still make less than I did last year after all these additional "fees"!
BTW, I no longer have Comcast but we still don't have online payments here. The only way to avoid it to mail a check. Folks that have poor credit and cannot get a checking account would have to send cash, get a MO (which costs) or just go ahead and pay the fee.
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Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
·Comcast
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·AT&T CallVantage
| Absolutely pathetic to charge for something like this. I'm in an ex Time Warner Cable area that was converted to Comcast. I have been paying my bill in person for as long as I can remember to make sure it gets paid on time.
For them to do this now, irritates me immensely. I will be checking into this further before I pay this month's coming bill and if it's confirmed will be setting up online bill pay.
Ridiculous and and very poor move on Comcast's part. |
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GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| reply to wee96
said by wee96 :I've never understood why people goto the office to pay the bill...why dont you mail it? How bout online? I agree the fee is lame, but its very easily avoided. Yes, I use BillPay thru my bank to pay about 90% of my bills. It takes all of 1 min to pay Comcast online and it doesn't even cost me a stamp.
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GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| reply to perfimage
said by perfimage : this payment was at an actual COMCAST office, and again, in person, with cash. Some folks do not like to pay things by mail and like the opportunity to get it done right there and then with a receipt in hand. Some people like to pay in cash because they live off of the financial grid. They earn their money under the table in cash; don't have checking accounts or credit cards; and avoid paying anything to Uncle Sam. Not to mention illegal immigrants that don't want the scrutiny checking accounts create.
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to perfimage
Re: Pay to Pay?!?!?!
My bank charges me to speak to a teller. Withdraw, add funds, whatever I need to do I am charged to speak to a teller. Of course there are other options available, wether Im "poor" or not that require no money whatsoever.
And those are the options I choose.
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SJC_Comcast
@sbcglobal.net | reply to perfimage
Average process time is about 90 seconds, that's $90 / hour per CSR, I would love to make that! |
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PloKoon
Bumper Sticker Doctrine
join:2002-01-06
Cherry Hill, NJ
| reply to Zoder
said by Zoder :they shouldn't be buying cable tv if they can't afford it.
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to SJC_Comcast
said by SJC_Comcast :
Average process time is about 90 seconds, that's $90 / hour per CSR, I would love to make that!
My old office used to be in the same building as the payment center. 90 secs was no where near the "Average process time"
That math would work out if the software, health insurance, building, equipment etc were all free and if a counter agent processed a payment every 90 secs for an hour straight.
But since non of the above has ever or will ever happen... I fail to see your point.
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