said by taylor2767 :

What is in store for customers prior to the SR onslaught? thankfully my service has been excellent. TS has been jammed! I'd personally like to see the 2 line feature. @ no additional cost of course?

said by taylor2767 :

I've posted on several forums about the usage of UPS's. I do know the now offer that as a option. Why not include that as a special offer? UPS's will cut your TS calls significantly due to born nature of sensitive networking equipment.

said by swoon :

Thank you for taking the time to solicit input and answer questions. I am up and running with ViaTalk after the SR meltdown. I am wondering about the porting process with Aug. 5th quickly approaching. I faxed my LOA on the 23rd, should I worry about losing my number?

said by B :

Man you are brave.

1. What are current turnaround times on support tickets and calls?

said by B :

2. What has VT done to address support issues during this crunch time?

said by B :

3. When can we expect a return to Viatalk's normal levels of customer service?

said by B :

4. What is the status on acquisition of new adapters (i.e., the supply chain)?

said by B :

5. What can you tell us about porting re: Sunrocket numbers? Will some numbers be lost even if requests are submitted before 8/5/07?

said by vtphilk :

I just signed up today. Per your other post I went ahead and put in a LOA and wrote "SunRocket" where the ViaTalk number was.

Is this ok or will I have to wait to get my sip cred's and then a ViaTalk temp number to fax in the LOA.

I'm just getting worried with the impending deadline on SR disconnect that my number will disappear for good

Thanks for all your help.

On another note, hows things going over there? I was hoping that if I ordered a few days after the mass rush that I would have better luck. Have you hired plenty of additional staff etc...?

said by Noremac :

Do you have any plans to address the very bothersome delay in dialing 10 digit phone numbers? I understand from reading posts on here that the 'dial plan' in the ATA can be successfully amended to correct the problem, but why should consumers have to perform phreak surgery on their ATA? It would seem that investing in an enterprise-wide fix would probably save thousands of support calls and emails!

said by TonyVOIP :

Brendan, Why are you posting here? Your silence on the viatalk forums and blog is what is scaring me. People are having issues, tickets are being ignored and after 2 hours on hold the tech person won't admit that there are any issues.

I would have rather heard that the onslaught of new users was taxing the servers and more capacity was being added daily.

The fact that everyone is saying that capacity is fine either means their clueless or lying. Neither is acceptable.

said by TonyVOIP :

Voicemail hanging up on users or cutting in and out on playback is not a capacity issue? It sure feels like the voicemail machines are being overworked. Also, several times in the past week voicemail has been dead altogether. :-( Do you run the voicemail or is that another company?

said by jasoncoon :

I just want my VT service canceled. I am a BYOD customer and don't have to wait for equipment.

Seriously BYOD customers should be handled automatically. It took far too long 2-3 days to get my number and account info. And the hold times for just canceling my account is terrible.

said by WebbyIL :

Brendan,

How do you explain the 2+ week wait on billing tickets that still do not have even an initial response.

said by swoon :

Can you comment on the current subscriber base size and how much it has grown in the past few weeks? I think this might give everyone some perspective to understand what type of onslaught has been occuring to cause the unusual delays in support.

said by B :

This thread is already a case study in how to do a Q/A session right. Fast, full, detailed answers (right or wrong), nothing skipped, and plenty of detail.

said by jsnap :

TonyVOIP, you are so wrong. Brendan has been on other forums here over the past two weeks as I've read much of what he wrote to others. But you may not have checked all the forums relating to the SR bust to have seen him, so, you are forgiven. And give him a break. He's had a lot on his plate trying to expand so quickly.

said by Kabe :

Signed up Saturday (I know I shouldn't have waited). Not expecting any comm for a couple of days based on what I'm reading here but:

1) When can I reasonably expect my order to process (Need to have some kind of service by the weekend as apparently SR will finally bite the dust then)? I understand you guys are swamped and if I can get an idea of WHEN things will happen I can appease the wife.

2) Can I BYOD (AC-211N) while waiting for adapter to ship (I want the 2 lines which is why I didn't BYOD but could do this temporarily as there are plenty of instructions on these boards)

3) Not a question but a comment - one of the reasons I went with VT was your presence on these forums despite the crazy hours I'm sure you're keeping. Keep that up please!

Thanks.

said by B :

1. Will there be (or is there already) any interoperability between virtual numbers and 2-line functionality?

said by B :

2. Are there any plans to have virtual numbers independently forwardable?

said by B :

3. Is there any increase in your "soft cap" due to the 2-line feature?

said by B :

4. Timetable for west coast servers going on-line?

said by B :

5. Any option to "opt out" of your unique full-RTP gatewaying for customers who don't have good paths to your servers? (This came up in a thread today.)

said by jsnap :

1. When should I send the LOA and the accompanying documents?

said by jsnap :

2. How does it get linked to my order if I have no order number or account number yet?

said by jsnap :

3. How long will it be before I've got the VT box?

said by jsnap :

4. Also, I wanted to add the Priority Support to my order,but never saw a way to do this at the time I placed my order. Do I need to call Sales for this addition?

said by iLive4Apple :

1. Are you ever going to have a feature where you can choose the ringback heard by the caller? I know Grand central used to have a feature like that.

said by iLive4Apple :

2. The server's ViaTalk is using in multiple cities, are they owned by Hostrocket or a 3'rd party hosting?

said by iLive4Apple :

3. Is it ever going to be possible to transfer call's between the 2 lines?

said by iLive4Apple :

4. Are you ever going to allow for user's to customize the block message?

said by galandy :

Will the FREE 2nd line be offered to BYOD customers?