degauss1
join:2001-07-02
Hillsboro, OR
 ·ViaTalk
 ·Verizon FIOS
 ·Comcast
·Axvoice
| reply to hardly
Re: ViaTalk Q/A
said by hardly  :said by degauss1 :sanjose-2 is working really nice for me ... I've been trying that server since Brendan posted the info. Good ping and traceroutes. Won't register for me on port 5065. What port are you using? 5060. |
|
imacamper
join:2005-05-17
Elk Grove, CA
| reply to VT User
Re: imacamper Induldge me
said by VT User :
...
SOOOOO At the risk of asking you to likely repeat yourself...what exactly are you running into?
Do you have a problem description?
Details please:
personal Router?
ATA type?
Placement of the ATA vs router?
ISP (up/down speed)?
what state do you live in and what sip server are you trying to connect to?
can you post an ata config using telent (don't post your address of course)? (if not can you get admin control?)
I'm sure you've exhusted almost all resources...but you might try again ( while you wait for the call queue)
the biggest issues I had were:
(1) no admin (broke it with SNMP)
(2) no VOIP light (wrong password in my ata (syslog told me)
(3) audio clipping and walkie talkie background noise (turner off echo supression or comfort noise) that was a biggie!
(4) mild echo (turned down ata volume)
I now have near perfect calls (once in a while user's say they hear mild click here and there)
Love to help if I can
my name is ventura777 on viatalk fourm and ventura on the old sunrocket group. If I can assist I'd like to. I appreciate your offer but it's too late as I've already cancelled. However here's the thread where I posted about my problems:
»ViaTalk - Latency Issues
My router is a FreeBSD box running v 6.2 and I'm using the pf with ALTQ. If you're a BSD unix geek like myself, then you'll know what pf is. If not, just know it's router software and I have it configured so my VoIP packets have guaranteed outgoing bandwidth of 140kbps and first priority out of the queues. My ISP connection is 3M/768K DSL.
Also you'll find a summary of my problems in my VT review.
I'd be interested in any comments or ideas you have. Unfortunately I will not be able to try them unless I sign up with VT again which I might do after VT gets back to normal.
Maybe you should reply in the other thread?
Cheers,
Drew |
|
VT User
@rr.com
|  reply to imacamper
Ima,
I can tell you i was doubting my choice too for a few days...but once you nail it down it's awesome.
I have a 4.2 - 4.4 mos, some packetloss, mild jitter, 14 hops and 200+ ms tracert to my closest server, and my calls sound near perfect. It was all on my end, I just had to config my innomedia...alot of the settings are tough to figure.
SOOOOO At the risk of asking you to likely repeat yourself...what exactly are you running into?
Do you have a problem description?
Details please:
personal Router?
ATA type?
Placement of the ATA vs router?
ISP (up/down speed)?
what state do you live in and what sip server are you trying to connect to?
can you post an ata config using telent (don't post your address of course)? (if not can you get admin control?)
I'm sure you've exhusted almost all resources...but you might try again ( while you wait for the call queue)
the biggest issues I had were:
(1) no admin (broke it with SNMP)
(2) no VOIP light (wrong password in my ata (syslog told me)
(3) audio clipping and walkie talkie background noise (turner off echo supression or comfort noise) that was a biggie!
(4) mild echo (turned down ata volume)
I now have near perfect calls (once in a while user's say they hear mild click here and there)
Love to help if I can
my name is ventura777 on viatalk fourm and ventura on the old sunrocket group. If I can assist I'd like to. 
Best O luck |
|
hardly
join:2004-02-10
USA
| reply to degauss1
Re: ViaTalk Q/A
said by degauss1 :sanjose-2 is working really nice for me ... I've been trying that server since Brendan posted the info.
Good ping and traceroutes.
Won't register for me on port 5065.
What port are you using? |
|
degauss1
join:2001-07-02
Hillsboro, OR | reply to ohmygod
sanjose-2 is working really nice for me and it's pointing to a data center in the bay area. I'm in Oregon - but should be good for the so.cal. folks. My ping time avg's 28ms. Been using it for 2 days now with no issues so far. |
|
rkm0
join:2006-04-20
Providence, RI
2 edits | reply to VTBrendan
Hold music, etc.
OK, I can sympathize with your plight in dealing with the surge of former SunRocketeers, but only up to a point.
1. I signed up for Priority Support and I'm still getting hold times of over two hours. WTF?
2. Kill the goddamn hold music and the stupid "we realize your time is important and we'll be with you very soon" recording. Subjecting people to two hours of that horrid music is cruel and unusual punishment. Keep us on hold in peace.
3. What the hell is going on with porting? At least send out a goddamn confirmation email that you've received the documentation!!! I sent my LOA almost two weeks ago and again two days ago, and I've gotten zilch. |
|
tsytsma
join:2002-05-27
Philadelphia, PA
| reply to VTBrendan
Re: ViaTalk Q/A
Will VT ever allow the forwarding of Virtual Numbers? I need to have multiple voicemail boxes and naturally SunRocket was the only one to allow that. I realize that no one out there wants to offer that, but I can work around it if I can forward my virtual numbers. |
|
imacamper
join:2005-05-17
Elk Grove, CA
| reply to VT User
said by VT User :
ALL you negative angry people:
Honesty, Why all the crabbing. Because VT promises a service that's not delivered consistently.
said by VT User :
VOIP isn't for people that don't want to work! You goota do your part, search forums and tweak your brains out...yes my wife was a bit upset too. But I got my BYOD to work fine. good quality good everything. Good for you. I'm glad your setup is working to your satisfaction. However there are no tweaks in the world that a customer can do to fix VT servers. In my case, my setup worked just fine with SunRocket and still works with Teleblend. Recently I've installed GizmoProject and MagicJack, those services work fine too. VoIP tests show my connection MOS sits consistently at 4.4, quite acceptable for VoIP.
However the ONLY service my system would not work with was VT. My ping times to their servers were never more than 150ms and usually under 100ms, yet they claimed I had latency of 1200ms!?! Apparently it took VT servers about 1 second to process each and every one of my packets. Well that made sense being as I experienced significant delays. It was almost like talking to the crew on the space shuttle. So why were the packets held up in their systems? I don't know and after waiting 3 1/2 hours on hold, VT had no answer either. I cancelled my subscription and moved on.
said by VT User :
My advice is you should have done your homework before you jump in on a new technology. I did, which is why I chose VT. Lots of good comments here before the SR crash. Too bad VT couldn't keep up with demand.
said by VT User :
There is a weath of knowledge out there in forums and in white papers. If you'd did some reading you'll find you can solve your own problems instead of filling forums up with anger and nonsence... Did that too. Some very nice and knowledgeable people assisted. But even with their technical expertise, they couldn't figure out how to crack the VT systems and fix them for VT.
said by VT User :My Innomedia works fine on Viatalk, (I agree that the porting process leaves something to be desired) but for $15 you just can't beat it. Viatalk is a good service...you just got to do some work. I'm glad it's working for you. However for me it did not but it was a great learning experience. 
Cheers,
Drew |
|
imacamper
join:2005-05-17
Elk Grove, CA
| reply to pellucide
said by pellucide :Whats up with viatalk. My phone has been dead for a week. I have submitted 3 tickets. My adapter says "cant login to server." They dont respond to tickets. Isnt this a violation of E911 regulations. Should I cancel ? Yes. |
|
Bluethunder
Thunder PC
join:1999-12-05
Duncan, SC
·Charter Pipeline
·ViaTalk
·PHONE POWER
| reply to VT User
I agree with that. BYOD should be sold for the most part without support. Certainly without any device support. I think a lot of the support calls are probably people with BYOD that can't figure out their problem, so they want VT to fix it for them. If the servers are up, and VT has given the user the SIP settings, they rest of the burden should be on the end user if BYOD is what the desired. |
|
VT User
@rr.com
|  reply to VTBrendan
ALL you negative angry people:
Honesty, Why all the crabbing. VOIP isn't for people that don't want to work! You goota do your part, search forums and tweak your brains out...yes my wife was a bit upset too. But I got my BYOD to work fine. good quality good everything.
My advice is you should have done your homework before you jump in on a new technology.
There is a weath of knowledge out there in forums and in white papers. If you'd did some reading you'll find you can solve your own problems instead of filling forums up with anger and nonsence...
My Innomedia works fine on Viatalk, (I agree that the porting process leaves something to be desired) but for $15 you just can't beat it.
Viatalk is a good service...you just got to do some work. |
|
kdplaskon
Premium
join:2001-09-21
Hayward, CA
1 edit | reply to hawgcaller
This post removed by poster. |
|
hawgcaller
join:2006-04-24
Stafford, TX | reply to Former VT Fan
What server are you provisioned to? I've had outing fast busy problems recently on houston-2 (or houston-1b now) and switching to a chicago server fixed it.
-phil |
|
Former VT Fan
@com.br
| reply to VTBrendan
I understand you think you're turning the corner. So my 90 minutes on hold this morning BEFORE you dropped my call represents progress? Do my open trouble tickets that have had no response for two weeks? And what about my service that has frequent outgoing fast busy and incomplete incoming calls?
Your service is has completely fallen apart in the past two months. At the start of 2007, you were the best in the business. You're now much worse than Vonage, and that's a real insult. |
|
ScottAllyn
@rr.com
| reply to hawgcaller
There's certainly no shortage of customers on the official forum and I doubt that most of them even know about the BBR forum. Links on both the main HostRocket and ViaTalk sites as well as within the Support Centers and Account Management Centers/Control Panels point to the official forums.
'Just seems irresponsible to leave those people in the dark while offering support here. |
|
llast08
join:2004-08-05
Boise, ID
| reply to ScottAllyn
This is always what happens when a company decides to use this forum for indirect advertising. They're "available" to customers to make them feel warm and fuzzy, except they disappear when the sh*t hits the fan. Now their spectacular shortcomings are documented permanently for every Google search to find for years to come. |
|
hawgcaller
join:2006-04-24
Stafford, TX
| reply to ScottAllyn
said by ScottAllyn :
WTF? Brendan, your own forums are full of ViaTalk and Hostrocket customers who are wondering what in the world is happening with their service... and you're over *here* providing support? Maybe you could devote some of this time to the official forums, eh?
I imagine Brendan would prefer to only have to offer support in one place and I'm sure that would be the VT/HR official forum, but as a small business man he has to be practical and go where the customers are.
I've only been to the VT forum a couple of times and that was just to see what was there. I didn't see any good reason to use them when BBR works just fine.
-phil |
|
ScottAllyn
@rr.com
| reply to VTBrendan
WTF? Brendan, your own forums are full of ViaTalk and Hostrocket customers who are wondering what in the world is happening with their service... and you're over *here* providing support? Maybe you could devote some of this time to the official forums, eh? |
|
VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| reply to hawgcaller
said by hawgcaller :Brendan, Any idea when the server configuration tool and server fail-over will return to service? When do you hope to have them back? I've been having problems with the severs the last couple of days which have forced me to chnage my server almost daily. Thanks, -phil I'm hoping to be able to divert our primary dev guys back to their normal tasks next week, so sometime in the near future following that, but thats not a firm commitment.
-Brendan |
|
hawgcaller
join:2006-04-24
Stafford, TX
1 edit | reply to VTBrendan
Answered. |
|
