swoon
join:2007-07-22
Lemon Grove, CA
1 edit | reply to VTBrendan
Re: ViaTalk Q/A
Answered |
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taylor2767
join:2007-07-12
Columbus, OH | What is in store for customers prior to the SR onslaught? thankfully my service has been excellent. TS has been jammed! I'd personally like to see the 2 line feature. @ no additional cost of course? |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| reply to swoon
said by swoon  :Thank you for taking the time to solicit input and answer questions. I am up and running with ViaTalk after the SR meltdown. I am wondering about the porting process with Aug. 5th quickly approaching. I faxed my LOA on the 23rd, should I worry about losing my number? LOA's are being around the clock to get things completed as quickly as possible. All communications that I have received from the companies that have issued numbers to SR have implied that there would not be issues porting out these numbers, regardless of what SR's fate is. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| reply to taylor2767
said by taylor2767 :What is in store for customers prior to the SR onslaught? thankfully my service has been excellent. TS has been jammed! I'd personally like to see the 2 line feature. @ no additional cost of course? Obviously TS has been an issue for both previous and new customers combined as a result of this huge increase in activity. Aside from the obvious of adding to our current staff to help handle the additional influx of customers, we have been expanding our network to help maintain the quality of service our existing customers have enjoyed. As for the 2 line feature, that will be made available to everyone once things quiet down a bit. |
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taylor2767
join:2007-07-12
Columbus, OH | I've posted on several forums about the usage of UPS's. I do know the now offer that as a option. Why not include that as a special offer? UPS's will cut your TS calls significantly due to born nature of sensitive networking equipment. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| said by taylor2767 :I've posted on several forums about the usage of UPS's. I do know the now offer that as a option. Why not include that as a special offer? UPS's will cut your TS calls significantly due to born nature of sensitive networking equipment. The main reason to not include them as a special offer is pretty much cost. I'd love for everyone to have one, however they are cost prohibitive for us to include them with orders. |
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