ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| reply to pnh102
Re: Obvious Result
said by pnh102  : quote:
We've more than doubled our staff size to date ... The results of these new hires should start showing soon.
Who else thinks ViaTalk will be out of business by the end of this year? I will bet that will not happen at all.
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| said by ptrowski :I will bet that will not happen at all. I don't understand why they would need to hire so many people. VOIP is just a function of bandwidth, so I can understand taking a lot of one time charges for equipment and such, but things like tech support can easily be contracted out to other companies.
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| said by pnh102 :said by ptrowski :I will bet that will not happen at all. I don't understand why they would need to hire so many people. VOIP is just a function of bandwidth, so I can understand taking a lot of one time charges for equipment and such, but things like tech support can easily be contracted out to other companies. I guess that's why Brendan is running the company and you are not. |
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Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
·ViaTalk
 ·AT&T U-Verse
·Suddenlink
·AT&T Southwest
1 edit | reply to pnh102
Personally, im glad they dont contract out for tech support.....it's nice not having to know a second language to communicate with them!!
Hey NY TEL GUY.....It seems there are a lot of folks who think they could run VT better latly isent there!!  I think I made a similar comment to a recent post myself! |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| reply to NY Tel
said by NY Tel :said by pnh102 :said by ptrowski :I will bet that will not happen at all. I don't understand why they would need to hire so many people. VOIP is just a function of bandwidth, so I can understand taking a lot of one time charges for equipment and such, but things like tech support can easily be contracted out to other companies. I guess that's why Brendan is running the company and you are not. So in other words, you don't know why they need so many people either.
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Only SHATNER is Kirk. |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| lol, right place at the right time for him. How we each would individually run the company might vary greatly.
I for one am a believer in process and documentation, something I think a lot of companies (small voips) lack. They fly by the seat of their pants till they fail.
Not being an insider in Clifton Park, I don't know what I don't know so my pithy comment was really meant to say that Brendan is in that position, how he got there or what he chose to do in life obviously worked for him. So he gets to decide and you and I don't irrespective of our opinions. 
So the argument could be made that his outlook on customer service works and yours (or mine) might not. |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline
| reply to pnh102
They need people there so when people like YOU call, you'll have one less thing to complain about.
Yeah, he could contract out to another company for support calls, but they'll have to be trained to read the script, and won't have any direct access to really assist you...then you'll complain about that.
Go have some coffee and breath in the fresh air of the real world.
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:: my trivial ramblings :: |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| said by DaSneaky1D :They need people there so when people like YOU call, you'll have one less thing to complain about. I don't complain, I just cancel
But be that as it may, I simply don't believe that bad tech support will by itself doom a company. We just have so many counter-examples that disprove that belief.
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Only SHATNER is Kirk. |
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n1zuk
My wood is stacked
Premium
join:2001-10-24
South Burlington, VT
·Future Nine Corpor..
·ViaTalk
·Comcast
| reply to Hookem99
Just because ViaTalk "hired" employees doesn't mean that they have necessarily added to their permanent staff. The new people could easily be long term supplemental or temporary contract employees.
Their are quite a few businesses in the US who specialize in placement of this type of people. Many of these operations were grown from head hunter and employment agencies, as they have a large pool of resumes of people who are in transition between jobs.
Folks with IT experience, who may of spent some time at a help desk, would be capable of getting up to speed on the basics of a VOIP operation pretty fast. At lease to a Tier I level...
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| reply to pnh102
said by pnh102 :said by ptrowski :I will bet that will not happen at all. I don't understand why they would need to hire so many people. VOIP is just a function of bandwidth, so I can understand taking a lot of one time charges for equipment and such, but things like tech support can easily be contracted out to other companies. If it can easily be contracted out to other companies...I guess that would mean that someone would have to still be hired to provide the service. It doesn't matter if ViaTalk signs the paycheck or if Outsourced Company Inc. signs it. ViaTalk just choses to do it in house.
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Go Colts |
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fldiver
Premium
join:1999-12-27
Jacksonville, FL | reply to DaSneaky1D
As an American IT Specialist (yes we still exist) I applaud Viatalk's efforts to hire within our own borders. They have my business for some time to come.
-Dan |
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iLive4Apple
Hybrid power
Premium
join:2006-07-13
Helena, AL
 ·Verizon BroadbandA..
·Charter Pipeline
·AT&T Southeast
·ViaTalk
| reply to ptrowski
said by ptrowski :said by pnh102 : quote:
We've more than doubled our staff size to date ... The results of these new hires should start showing soon.
Who else thinks ViaTalk will be out of business by the end of this year? I will bet that will not happen at all. Same, their parent company Hostrocket is too big. And even if they did, I am sure it would just be the VOIP part of the company and they would give plenty of notice and allow us to port. But I don't see that happening any time soon.
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