icp1
Premium
join:2000-10-13
Saint Louis, MO
clubs:
 ·AT&T DSL Service
| up and down
I read this article yesterday I think,
while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses, the DSL comments are quite out there in my opinion, and I am usually an AT&T supporter... |
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Jon
Premium
join:2001-01-20
Lisle, IL
| said by icp1  :...while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses... He doesn't call and deal with them, His assistant does.
You don't really think this guy is gonna sit on hold and talk to a CSR like the rest of us do you? |
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S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| Randall Stephenson is full of s@#%!. It insults our collective intelligence to say that he's wasting the same amount of time with ATTs CSRs. I'd love to see his conversation with "Todd" in Bangladesh!
I'm sure the stockholders love to know thats he's wasting vast amounts of time listening to advertisements and bad canned music.
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Burn a tire, but make sure you buy that carbon offset! |
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supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com
| reply to icp1
And so he was. "It wasn't very good at first," Stephenson said. "But I think until you actually just use our service like our customers do, you don't have an appreciation sometimes for the hoops we make people jump through." That says it all. I bet when he said he was the CEO he got perfection. I get the runaround everytime I talk to T. How star 69 gets on my bill and IT'S BLOCKED is beyond me. Then it takes two managers to credit it. Gee.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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GemSnake
Premium
join:2000-10-19
3rd layer
clubs: | reply to S_engineer
That's Bangalore! Thank you very much, my friend. j/k  |
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phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| reply to Jon
said by Jon :said by icp1 :...while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses... He doesn't call and deal with them, His assistant does. You don't really think this guy is gonna sit on hold and talk to a CSR like the rest of us do you? I don't know the guy personally, but he is not the only CEO who wants to be treated like a normal customer. I highly doubt he has his assistant call, simply because the whole purpose of doing it this way is to test a few things. By doing this, he can see if the policies that are in use now are "working" policies. To check hold times. To see billing errors, or other situations that might frustrate customers into bailing out. I know it's hard to believe he wants to be treated normal, but I know of a few "higher ups" that do the same thing, and they don't have their assistant call.
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. |
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Mannus
Premium
join:2005-10-25
Fort Wayne, IN | reply to GemSnake
"Bangalore's won't fight without their leader" |
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iotastorm
join:2006-01-24
Florissant, MO | reply to icp1
OK dude. Call First Tier Support with a DSL problem.
Feel the pain...... |
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