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VirusXIII

join:2007-06-07

4 edits

C*nsum3r Rep*rts - SEPTEMBER 2007 - Best security software

(content removed due to legal request from a certain consumers reporting magazine that cannot be named, also due to legal request).
zteardrop

join:2005-12-20
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Wow I do need to cancel my Consumer Reports subscription. They should stick to things they have a clue about.

nwrickert
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

They should stick to things they have a clue
To be fair, they are not recommending to the type of people that participate in this forum. Similarly, their automobile ratings are not intended as advice for the Indy 500 drivers.
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zteardrop

join:2005-12-20
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by nwrickert See Profile :

They should stick to things they have a clue
To be fair, they are not recommending to the type of people that participate in this forum. Similarly, their automobile ratings are not intended as advice for the Indy 500 drivers.
Very true, but still... Trend ?

Bubba17
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by zteardrop See Profile :

said by nwrickert See Profile :

They should stick to things they have a clue
To be fair, they are not recommending to the type of people that participate in this forum. Similarly, their automobile ratings are not intended as advice for the Indy 500 drivers.
Very true, but still... Trend ?
So I might get out ahead of things ... should anyone post that they actually like Tend Micro, you'll immediately call them Trendy fanboys .. right?
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Grail Knight
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Running Trend Micro IS for almost the 3rd year on my wife's desktop as well as other family members computers and no complaints or security issues at all.

To each their own.

Bubba17
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by Grail Knight See Profile :

Running Trend Micro IS for almost the 3rd year on my wife's desktop as well as other family members computers and no complaints or security issues at all.

To each their own.
... gird thy loins.
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Grail Knight
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Indeed.

Not that it matters as I will continue using what works consistently and what the wife and family seem happy with.

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1 edit
said by Grail Knight See Profile :

Running Trend Micro IS for almost the 3rd year on my wife's desktop as well as other family members computers and no complaints or security issues at all.

To each their own.
I don't run suites anymore on any of my family's or relatives machines, but when I did run and recommend suites, ran Trend, I had very positive things to say about them. It's been 2 years since I used them personally however.

I've seen horror stories with Norton and McAfee, so I haven't recommended them in many, many years.

As another user pointed out, where is NOD32 on the list?
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said by zteardrop See Profile :

Wow I do need to cancel my Consumer Reports subscription. They should stick to things they have a clue about.
I agree.
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danny9
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Sounds like Consumers Reports have had one to many again!
LOL
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tmaertin
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

so what really happened is the day before Consumer Reports was set to do tests, all the employees received a mysterious free copy of Trend Micro PC-cillin with a lifetime license.

along with it came a letter asking for their "unbiased" judgement.
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Mele20
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How are they going to rate ZA once it drops Kaspersky engine which it probably will soon as AOL already has done.

That is just awful that they could claim TrendMicro was the best. And put McAfee ahead of Norton? Symantec is much better these days but McAfee is still awful. I think they are probably right though about Counterspy.
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Bubba17
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by Mele20 See Profile :

How are they going to rate ZA once it drops Kaspersky engine ...
Wonder if they even realized ZA uses it.
redwolfe_98

join:2001-06-11

1 edit
"gee, trendmicro flagged files on my pc that no one else flagged.. it's the best!"...

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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by redwolfe_98 See Profile :

"gee, trendmicro flagged file on my pc that no one else flagged.. it's the best!"...
Yeah, the best at breaking things.

Consumer reports should poll BroadbandReports THEN release the "Best Of: Computer Security Software" report.
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by exocet_cm See Profile :

Consumer reports should poll BroadbandReports THEN release the "Best Of: Computer Security Software" report.
Oddly enough, I recall a year ago Consumer Report's Internet/PC (or something to that effect) section had only one site listed for further information: www.broadbandreports.com
maximusqb

join:2005-02-21

Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Lol like consumer reports has any clue about computer security software. Laughed when I saw this post.

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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by maximusqb See Profile :

Lol like consumer reports has any clue about computer security software. Laughed when I saw this post.
I think that's just the point. It's a magazine written for a general audience, not for those who work in IT, or are security consultants or wannabees. The average person, unlike the users of this forum, could care less about security. They just want to set it and forget it. And I'll bet the test just shows which products out of the box give the best results for the average consumer without any tinkering.

As an analogy, I'll bet that 95% of the members here use a point-and-shoot camera. Of course it's simply ridiculous for anyone with professional experience to allow the camera to make decisions. But manufacturers often produce products where there's a bigger market, sometimes intentionally dumbing down their products. The best product doesn't always win. Wanna buy a few top-of-the-line Betamaxes?

Phil
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Where's NOD32?!

Jeffrey
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by Phil See Profile :

Where's NOD32?!
Excellent question.

ARGONAUT
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This list does seem upside down.

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Isn't this copyrighted?

sfogliatelle
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There was a time when I used to look forward to reading the reviews in this magazine. That was before I became involved with computers and digital cameras. Since then, I often wonder why I placed so much credence and confidence in what was written there.

While I'm sure that ConsumerReports.org does not in any way alter or skew their data, I can't help but think whether or not their readers actually get to use any but the one brand of (fill in the blank) software they comment on.

As for my own experience with several of the most popular security applications, most all of which are included in the OP's results graphic, one look at the Task Manager and the resource hog that Trend products are cinched the deal for me, in a heartbeat!

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Where's Mailwasher? I get no spam ever. How can it be better than that? I like CR a lot but I think they shot themselves in the foot with this one.
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Someone who has a subscription to CR please post on how factors are weighted. I'm going to guess end-user factors; GUI, suite integration, tech support are weighted alot more than than pure detection ability.

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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by eX_NihiLo See Profile :

Someone who has a subscription to CR please post on how factors are weighted. I'm going to guess end-user factors; GUI, suite integration, tech support are weighted alot more than than pure detection ability.
I subscribe to them, but don't have a clue how they grade things. I believe I once read that their criteria is different than what an expert might believe is important. Take a look at computer or photography magazine reviews. They don't match up very often. I use them to get a general idea of what might be good on things I'm not so up on. Then I'll look for other opinions.
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Sweet Witch
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I tried Trend Micro for a few months, I have never had so many crashes in all my computing life than in that time!!
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Grail Knight
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Interesting in 3 years no crashes attributed to Trend Micro at all.

What version of TM did you have this issue with?
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1 edit

Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by Grail Knight See Profile :

Interesting in 3 years no crashes attributed to Trend Micro at all.

What version of TM did you have this issue with?
I would also like to know this, as we have been using the NeatSuite product for 4 years now at the office and I have never had a crash. But we are not on the latest version and this may keep us off of it if it is a more recent issue.

Grail Knight
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Well two people said Trend was problematic yet mentioned no version. Does not do a lot of good just saying something is poor without a version attached to it.
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by Grail Knight See Profile :

Well two people said Trend was problematic yet mentioned no version. Does not do a lot of good just saying something is poor without a version attached to it.
Whatever version they sold in 2006 because both of these systems had it recently installed and I had to remove them when I worked on their systems last year.

Grail Knight
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Thank you.

I do not recall any issues with the 2006 version of TM and even with the 2007 version it is running fine.

As everyones computer setup is different it is not unusual to find software that performs well on one machine vs another.
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said by Sweet Witch See Profile :

I tried Trend Micro for a few months, I have never had so many crashes in all my computing life than in that time!!
I had to wipe that junk off of 2 machines because it would randomly lock itself so tightly that nothing could be done on the machine. A friend of mine who is not savvy with computers at all was duped into buying this by a Best Buy sales monkey who claimed it was the best thing out there and that Symantec and McAfee were the "worst thing you could ever install on a computer." (He didn't realize that they had specials from time to time where their own Geek Squad would install them. )Took forever to uninstall it.

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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by moonpuppy See Profile :
I had to wipe that junk off of 2 machines because it would randomly lock itself so tightly that nothing could be done on the machine. A friend of mine who is not savvy with computers at all was duped into buying this by a Best Buy sales monkey who claimed it was the best thing out there and that Symantec and McAfee were the "worst thing you could ever install on a computer." (He didn't realize that they had specials from time to time where their own Geek Squad would install them. )Took forever to uninstall it.

I'm glad I'm not the only one who had problems with it!
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Anjali

@maricopa.edu
I agree with you, I just tried Micro Trend and it sucks. It dosen't even download properly and I have had so many problems with it

mjmsr
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Well, I took the CR challenge and D/L the latest TM suite, placed it on one of my computers and it is very good! Not to say that CR is the guru in all opinions, but it seems to work well on my system - so well I plan on trying it on all 3 of my systems!

we'll see what happens, I'll keep ya'll posted.

As a side note, Norton brings my computer to a HALT, as did Panda, as did the latest ZA. Had a few "getby's" from Avast so we'll see how TM compares.

I do like Comodo which I have on one of mine, but it really has let me down twice.

Later, an honest update from one who surfs on the edge and takes the risks others stay away from!

mjmsr
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Well, I did the test, placed TM on a couple of computers and must say it works and it doesn't...

On my 4 year old home made puter, it works just fine, no slowdowns at all and is actually quite fast with scans - even found something.

On my store bought cheapo 2 year old E-Machine, it was horrible! Slowed the entire system down, scanned at an unbelievable slow speed...just plain was horrible!

Keeping it on the home made but took it off asap on the E-machine. Placed Comodo and Avast back on the el-cheapo and all appears fine.

Till something tickles my fancy, i'll keep things the way they are for now....

Just my 2 cents!

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Does anyone have a direct link to any of these ratings? I'm a member of that site and I've been unable to find them. Perhaps my search skills are poor.

I did find the ratings from September 2006 for antivirus, antispyware, and antispam software on the Consumer Reports site. Nothing for 2007 though. Thanks.
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by fatness See Profile :

Does anyone have a direct link to any of these ratings? I'm a member of that site and I've been unable to find them. Perhaps my search skills are poor.

I did find the ratings from September 2006 for antivirus, antispyware, and antispam software on the Consumer Reports site. Nothing for 2007 though. Thanks.
I can't find anything from the Sep 2007 issue either. Must not be posted yet.
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My apologies for locking the thread. I'm told that the reviews are in the September issue of the consumer report, on pages 36-39.

I've asked VirusXIII See Profile to kindly edit the post and put the images back.

Again my apologies for the deletion.
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I've Been running Trend Internet security suite for 4 years or so (2005-2007 releases) on 7 systems, 8 if I count the in-laws, and I've never seen a problem caused by trend. On average, TM catches 3 viruses a year, out of 8 active systems. Will admit that a mis-setup in their spam/phishing/website filter did cause access problems... Was easy to identify what the nephew had done, easy to fix it.
All TM installs were done by me, all TM installs replaced either the Norton or McAfee suites.

But as someone stated above, to each his own, and realistically, soft factors, like comfort with, ease of use, installation etc often color ones perception of the 'best'.

Ken

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I'm afraid I don't trust CR. The first time they rated GM products "very highly" across the board, was when I noticed the back cover was a FULL ad for the Corvette. CR lacks the teeth to bite the hand that feeds. (Granted, the Corvette is a respectable sportscar, but after the numerous recalls of other GM products...credibility is out the window with CR)
They also rated the 2001 Passat as a very reliable car, only to have it (amongst other 1.8T motored VWs) a lemon later on.

I suppose they don't test a "normally" laden PC (Windows XP with minimum RAM and space, bloated with MS office, Adobe reader, Intuit apps, games and other "essentially" vendor-provided softwares (AOL trial, ATT trial, OEM support programs, CD software...).

Alwil's Avast! has been doing a fast and free job for me (and others) for years. But to claim NAV better??? It's a virus itself to uninstall (atleast it is with SAVCE), leaving registries, hidden dlls and other resources behind.
And it failed to find VUNDO on a machine it was running on, where AVG did find it. Yeah, and why no NOD32?
And where is SuperAntiSpyware???

I think they took in the usual "Consumer-purchased-installed-by-OEM" AV apps and threw in a few "3rd party no names..." to make it look fair. IMHO.

VirusXIII

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1 edit

Re: Consumer Reports - SEPTEMBER 2007 - Best security software

For those of you who are interest in "Trend Micro PC-cillin Internet Security 2007"; FRYS.com has a "3 User" for FAR(excluding shipping, and possible tax*):

$39.99 - $40.00 rebate = $-0.01(excluding shipping, and possible tax*).

*Orders shipped to AZ, CA, OH, TX and WA are subject to state and local sales tax, as applicable.

($40.00 Mail in Rebate valid from 7-25-2007 to 8-8-2007)

-Link-

-Rebate Link-
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said by cableties See Profile :

I'm afraid I don't trust CR. The first time they rated GM products "very highly" across the board, was when I noticed the back cover was a FULL ad for the Corvette. CR lacks the teeth to bite the hand that feeds.
You're saying that you saw an advertisement for a Corvette in Consumer Reports magasine, published by Consumers Union? I doubt that.

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The first time they rated GM products "very highly" across the board, was when I noticed the back cover was a FULL ad for the Corvette.
Wrong!

CR does not accept advertisements, and never has accepted advertisements.

Come to think of it, I cannot recall a time when the rated GM products "very highly" across the board.

I think you are mistaking them for some other publication/organization.
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I received the Sept 2007 CU. The article is on pages 35-39 and is part of a computer and ID theft theme in this issue.

I'd suggest reading the article in full as it also recommends free versions of AV/AT/AS/AP programs. One interesting point they made was that the suites should be run on PCs with 1 GB memory or more, or performance problems may occur(Something we've all suspected I guess! ). As for ratings, they said the lowest rated of the group was still good. They also gave weight to usability, features not directly related to "antixx" like backups.

Again, a read of the whole article is in order.

I'm somewhat surprised at Trend being at the top of all four categories, but then I haven't used it except for Housecall.
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

me myself like AVG

JTM1051
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said by EGeezer See Profile :

... Again, a read of the whole article is in order. ...
Yep, and due comparison with other test/reviews

PC Mag's Security Suite Smackdown, Part I
PC Mag's Security Suite Smackdown, Part II
PC Mag's Security Suite Smackdown, Part II
Malware-Test Lab
»PC World AV review
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Where is nod32?

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The post that was here (and all 4 followups to it), has been moved to a new topic .. »Consumer Reports - SEPTEMBER 2007 - Best security software

stated reason was: Off topic posts removed. Feel free to continue your off topic discussion in a new thread and in an appropriate forum for the subject but not here.

Diazruanova
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It is kind of curious that with exception of 10 to 15 regular readers of this forum, no one else pays much attention to BitDfender10 AV engine (not the suite), which BTW, stays almost always amongst the top 5 to 7 places on all the serious and not so serious tests.
In comparison with KAV, Nod32, Symantec, Trend Micro etc. which are the favorites at least for starting some entertaining discussions here, BitDefender does not figure!

Could it be a lack of advertising on the North-American market? because in Europe it is one of the preferred AV's!
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Mele20
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

said by Diazruanova See Profile :

It is kind of curious that with exception of 10 to 15 regular readers of this forum, no one else pays much attention to BitDfender10 AV engine (not the suite), which BTW, stays almost always amongst the top 5 to 7 places on all the serious and not so serious tests.
In comparison with KAV, Nod32, Symantec, Trend Micro etc. which are the favorites at least for starting some entertaining discussions here, BitDefender does not figure!

Could it be a lack of advertising on the North-American market? because in Europe it is one of the preferred AV's!
Maybe because BD requires one to remove Spybot and Spyware Blaster? Yeah, BD has great detection and was an outstanding AV through 9.0. Starting with 9.5, I had throw my Pro version is wastebasket because of BSOD's on boot caused by the BD driver. BD told me the driver doesn't like Spybot (which runs only on demand...no Teatimer) and SpywareBlaster. They demanded I remove those or stop using BD. I stopped using BD and I will never recommend it since it requires one to not use two fine antispyware programs.

Some have asked where NOD32 is...where is Avira? Where is F-Prot? Where is Dr.Web? etc.
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Diazruanova
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

Mele,
I do not know about BD10 problems with Teatimer, because I have it disabled, running CounterSpy instead, but I have had never a single problem with Spywareblaster, which I have installed along BD10 since more than a year and even before, with BD9.x!
I have SpyBot installed and I use it eventually for on demand scan,I also have A2 for the same purpose but I only have as residents BD and CS running along fine without having problems w/each other.

I have not had a single BSOD for more than two years, maybe it is some "luck" or maybe it is that I keep my machine clean
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Mele20
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Re: Consumer Reports - SEPTEMBER 2007 - Best security software

The BSOD clearly stated that the faulting driver was BD's. BD has a write-up on the BSOD and why their driver causes it. But that was with BD8. I was having the problem only after the forced upgrade to 9.5 from 9.0. BD support admitted it was their fault not mine. They had me do a bunch of stuff and nothing stopped the BSOD's. They finally had me run Belarc Advisor and send them the results. That is how they found out I have those two antispyware programs. They told me then that those two programs were causing their driver to cause a BSOD on boot. That is, of course, absurd. How could two programs that run only on demand cause a driver for another program to cause a BSOD on boot?

I think they had no idea why that driver problem from 8.0 had come back with 9.5 so they latched onto blaming my two anti-spyware programs. They said those two programs are not acceptable from 9.5 on because they don't want people using anything that competes with antispyware they put in 9.5. I went back to 9.0 and no BSOD. But the upgrade to 9.5 is FORCED. You cannot stop it. I also did not want BD after I had that confirmed by support. That is exactly the same mentality as Microsoft with their trying to force updates. I asked BD support if I could just use 9.0, which I loved, and which worked perfectly. They said no that upgrading to 9.5 was mandatory and if I didn't want to do that, and get rid of those two programs, that I should just not use BD. I asked JavaCool why BD tell users they are reqiired to remove his program and he was quite puzzled. I also asked at Spybot and was told it was a long known problem and why was I using such a bad AV if I liked Spybot? At that point, I threw my hands up in the air and got rid of BD.
--
"The same ferocity that our founders devoted to protect the freedom and independence of the press is now appropriate for our defense of the freedom of the internet. The stakes are the same: the survival of our Republic". Al Gore, The Assault on Reason

JTM1051
Premium,MVM
join:2000-07-08
Moorpark, CA

said by Mele20 See Profile :

Maybe because BD requires one to remove Spybot and Spyware Blaster? ...
Using BD AV 10 and SpywareBlaster on my Dell desktop and Toshiba notebook (both Win XP Pro SP2) without any problems/issues.

Quit using Spybot S&D prior to BD AV 10. IMHO Spybot S&D has not kept up and has fallen behind most of the top rated anti-spyware/anti-malware apps.
Mele20
Premium
join:2001-06-05
Hilo, HI

Re: Consumer Reports - SEPTEMBER 2007 - Best security software

I've read a couple of other comments saying the same...that Spyware Blaster and BD work together fine. So, it may have been Spybot and not Spyware Blaster that had something to do with my problem...but I don't see how Spybot with no real time Teatimer could somehow cause a BD BSOD at boot. If I had been getting the BSOD's while using the computer, even with Spybot not running in real time, I might be able to understand that Spybot somehow did something...but even then it seems far fetched to me. At any rate, I happen to really like all the tools that are in Spybot and it was mostly for that reason that I was unwilling to give up Spybot. I still think BD should have just let me use version 9 since it worked fine.
--
"The same ferocity that our founders devoted to protect the freedom and independence of the press is now appropriate for our defense of the freedom of the internet. The stakes are the same: the survival of our Republic". Al Gore, The Assault on Reason
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