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Forums » US Cable Support » Charter HSI/CATV » East Tennessee latency problems
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A request to Charter Cable admin staff »
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Rick37725

join:2007-08-11

Re: East Tennessee latency problems

Thanks ISDNWolf--please keep us informed here as of ETA when you find out. Glad you guys know what the problem is.

Pitch--When you talk to the Charter Rep, since he is the man, maybe they can have his crew help out with what ever is needed (we can only hope).
permalink · 2007-08-14 15:50:15 · Reply to this
IsdnWolf
Premium
join:2002-05-24
Cleveland, TN

Re: East Tennessee latency problems

Ok..

We are going to make changes Friday morning. We are awaiting approval of our ticket for this. Usually we try not to make any changes prior to a weekend, but we think this is important enough to push it though. There is the possibility we are asked to hold this off till next week though.

Before anyone complains loudly, this router handles over 100,000 cable modems. So, any changes we make has to be planned and vetted out. We do not want to have an issue where we drop all service for an extended period of time.

Will update more as the time approached.
permalink · 2007-08-14 16:05:58 · Print · Reply to this
morvix

join:2007-07-26
Kingsport, TN

Re: East Tennessee latency problems

Thanks for the help ISDN, at least charter is not saying it is the users fault or my computer is infected with a virus and that is good to hear. Hopefully you guys can increase that pipe and get it back to awesome service.
permalink · 2007-08-14 16:25:17 · Reply to this
Forums » US Cable Support » Charter HSI/CATVA request to Charter Cable admin staff »
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