zfod_mtv
join:2004-01-09
Sunnyvale, CA
| [Connectivity] Outage: Sunnyvale, CA area
Outage for Sunnyvale, CA area began at rough 9:00 p.m. PDT on August 24th, 2007 and unofficially back up around 5:00 a.m. August 25th, 2007.
Master ticket number for outage: 00623316
Over the last week there have been a lot of intermittent connectivity issues ranging from poor performance to complete outages for lengthy durations in the Sunnyvale, CA area.
Anyone else seeing this in the Sunnyvale, CA or greater Bay Area?
zfod_mtv |
|
reelbigfish
join:2002-06-06
Boston, MA | Rumor is it could be maintenance. They really need to update their network in Silicon Valley, lots of tech savvy users. |
|
zfod_mtv
join:2004-01-09
Sunnyvale, CA
| Yeah, note I said 'unofficially', as since my original post connectivity has been lost a few times in terms of routing ( cable termination seems fine ).
Maintenance on primetime Friday night extending into Saturday morning seems ambitious, and the official term used by Comcast was 'outage'. Nothing ostensible on the streets happening in terms of provisioning.
Hopefully what I'm seeing now is the final tapering stabilization from the outage.
Still, yes, very frustrating that the Silicon Valley build-out doesn't seem as good as other parts of the country.
I've been a customer since the @Home days, and generally speaking with my network engineer/architect hat on there have been few outages over that 6 year period. However, I do hope things stabilize, and this is not indicative of a trend.
zfod_mtv |
|
zfod_mtv
join:2004-01-09
Sunnyvale, CA
| Also,
A little cross-pollination -- many people in the Sunnyvale, CA area in the Comcast TV ( that have both TV and HSI ) are confirming my original statements about the poor consistency of service as of late:
»Comcast outages in Sunnyvale, CA
zfod_mtv |
|
reelbigfish
join:2002-06-06
Boston, MA
 ·Comcast
 ·Comcast Digital Vo..
| I remember when Comcast was performing the upgrade from 1.8 to 3.0 Mbps and we has issues for 3 weeks with packet loss and routing. I would just keep on them, call every couple days and they will resolve it. They are a big company and sometimes can't get out of their way but they eventually get it right. |
|
theskillz39
@mdsg-pacwest.com
| reply to zfod_mtv
Sunnyvale is part of the massive Bay Area upgrade Comcast is "working on." They announced it would be an 18-month project back in December 2006 to upgrade Sunnyvale as well as a few other Bay Area cities that were sorely needing an upgrade.
I don't know what the remifications are for HSI, but it will apparently nearly double their bandwidth in those areas.
I'm a Comcast HSI/Cable customer in Sunnyvale and we're missing many channels and OnDemand that other cities get. Once this is upgraded, those channels should be available and I would assume HSI should improve as well. A tech was recently at my place and he thought it would be done by the end of the year in Sunnyvale. We'll see. |
|
gcy72683
join:2005-07-01
San Jose, CA | What about San Jose? I thou San jose is one of the biggest city in U.S. |
|
reelbigfish
join:2002-06-06
Boston, MA
·Comcast
·Comcast Digital Vo..
| San Jose is a large city and probably the same head end as Sunnyvale. The upgrades will all probably finish around the same time. They probably are going from a 550Mhz system to some in the range of 850-1000Mhz system. That will be a very good thing for the Bay Area. |
|
saratoga66
join:2002-08-22
Saratoga, CA
| reply to gcy72683
said by gcy72683  :What about San Jose? I thou San jose is one of the biggest city in U.S. The San Jose rebuild was completed over a year ago. It is currently an 860 system. Sunnyvale, Saratoga, Los Gatos, Milpitas and a few other cities’ are still 550 systems. We don’t have OnDemand or get near the number of channels the 750 and 860 systems get. Comcast is just trying to get these older systems up to par with the rest of the Bay Area. |
|
RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | That's what our system is up here in Mendocino County, we were an Adelphia area, and were transitioned to Comcast earlier this year. They are doing a ton of upgrades up here, and CDV, OnDemand and more channels are coming soon. |
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to reelbigfish
Can Comcast supply Triple Play on a 550 system? I have a friend in Campbell, who would likely be on the same system as San Jose; and he has Triple Play.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
theskillz39
@comcast.net | reply to zfod_mtv
From what I've heard, the upgrade will be to 1000 MHz. According to a tech who was out here about three weeks ago, Sunnyvale (and those other cities) will actually be beyond what the other areas are. |
|
liteo
join:2005-09-14
Sunnyvale, CA | Anyone else had their connection go out last night starting at around 2AM until 10:09AM(according to modem logs?) |
|
mtown408x
join:2003-02-01
Milpitas, CA | reply to zfod_mtv
Yes, speeds are extremely slow (if working at all) in the evening and early morning, unusable, and this has been going on for weeks/months here in Milpitas. |
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to gcy72683
.jpg/thumb.jpg "394854 bytes")
Comcast door-knob hanger. |
said by gcy72683 :What about San Jose? I thou San jose is one of the biggest city in U.S. My part of San Jose was upgraded about two and a half years ago. I still have the door-knob hanger a Comcast rep left; with an expiration date on the offer of 3/31/05. They went from the old gray hard line to new coax, which had originally been installed by ATTBI, but never lit up by them.
I don't know if that part of the plant is included in the upgrade; but nothing has been changed on the poles since then. Comcast HSI was not even available here until that work was completed.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
1 edit | Wow, you guys got HSI late! Adelphia got it here in 2002, digital cable came the year before in 2001. Comcast is doing some major upgrades here now that they've assumed Adelphia's operations (we were transitioned earlier this year). |
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| said by RR Conductor :Wow, you guys got HSI late! Adelphia got it here in 2002, digital cable came the year before in 2001. Comcast is doing some major upgrades here now that they've assumed Adelphia's operations (we were transitioned earlier this year). Actually, we got HSI in late 2000, or early 2001. Last time I checked, DSL was considered HSI. When I checked in February, 2001, Comcast cable HSI was not available, but Pacific Bell DSL was. That is when I signed up.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to liteo
said by liteo :Anyone else had their connection go out last night starting at around 2AM until 10:09AM(according to modem logs?) I had an outage from 1030-1230 on Wednesday, and another from 0745-1000 this morning; should have affected Comcast cable users in my neighborhood as well. PG&E dumped us both times.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | reply to NormanS
I think we all know this thread is about COMCAST HSI, which is what I meant by HSI  |
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA | I guess Cox wouldn't be HSI, either. I think they, or Charter serve some nearby communities.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
