CharlieSumme
join:2007-01-14
Schenectady, NY
| [connectivity] Two Days Reasonable?
So everything was fine until a neighborhood power outage last night (Saturday; power outages in my neighborhood are not uncommon but it usually doesn't cause a problem with my formerly-GTE DSL). Power was restored before Midnight, but DSL was down (no sync, only a power light on the aging Speedport) while dial tone was existent and functional.
I didn't sweat it last night, but when it was still down this afternoon, I removed the WiFi router from the mix, directly connected a laptop to the modem to keep it really simple, and called tech support. Properly jumped through the required hoops after the tech did a line test which showed no connection, even going so far as to take the modem and computer out to the back yard to connect directly to the telephone network connection (wanted to eliminate _anything_ that wasn't theirs)...still no link.
So I got a trouble ticket...and the information that they wouldn't get around to it until Tuesday afternoon. While internally swooning at the thought of being without a Net connection until then, I externally thanked the tech and managed to hang up before fainting.
Now that I'm revived, is two days reasonable and normal, considering it seems likely that there's a problem somewhere locally caused by the outage? If so, I don't want my Net withdrawal to cause me to over-react. If it's not,though, I should "squeaky-wheel" it ASAP.
Thanks in advance for any advice.
(P.S. The tech support number listed in FAQ #9 for the formerly-GTE side is inaccurate; it should be 800/567-6789, not 877/222-2375.) |
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CharlieSumme
join:2007-01-14
Schenectady, NY
| Go figure...I went to a friend's house to post my question here, and on the way home the Mrs. called my cell to tell me the kids from Verizon were on the phone. When I got home, the Speedport had three solid lights, and (after a power cycle to make sure) everything is right with the world. Now all I have to do is wait for them to call back so I can let them know. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Glad it was less than two days. But no, that isn't an unreasonable amount of time at all. |
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pende_tim
Premium
join:2004-01-04
Andover, NJ
 ·ProLog
 ·ViaTalk
 ·Verizon Online DSL
| reply to CharlieSumme
A couple of weeks ago we had a Thunderstorm go through and knock both POTS phones out in the house on a Friday Night. Repair gave us an ETR of Thursday. Thats 6 days for fixing dailtone which gets higher priority than DSL.
Consider your self lucky only for having 2 quoted. |
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Helpful Canadian
@mcciglobal.com
| reply to CharlieSumme
Considering the dispatch out orders are filled out the day prior usually, a 2 day commit time is very good, if your posted time here is related to when you called Verizon. If you call in early in the morning with your issue, they can submit the ticket to the Maintenance Office earlier, so it gets processed and put on the to do list quicker. Also, I believe the East Maintenance Office doesnt work Sundays. |
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abslte18
join:2001-11-28
San Juan, PR
clubs: | said by Helpful Canadian :
Also, I believe the East Maintenance Office doesnt work Sundays.
They do |
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CharlieSumme
join:2007-01-14
Schenectady, NY
| reply to CharlieSumme
Well, considering all they had to do was perform a reset, two days is (I believe) a little silly. Fortunately, someone with a clue (should have gotten his name, but didn't) had the sense to perform the reset and call to see if his line test showing success was correct. Of course, I was at a friend's house posting my initial comments above, so I had to wait until he called back (the Mrs. is a medical professional, but doesn't know a lot about the network we have at the house).
FWIW, Verizon also called back this morning to make certain everything was ok, so clearly I have no complaints with the service provided. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Yeah, but that wasn't known at the time the ticket was issued. Unfortunately, we don't deal with the local people when we call for help. |
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