jarschmi
join:2007-07-18
Milwaukee, WI | reply to jarschmi
Re: [Other] JoiPhone Thread
Well, one positive that I can add about recent service is that you can definitely get JoiPhone tech support on the phone and talk with a person in about one minute, if not on the first ring...
...more updates later... |
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Voiponoid
join:2005-07-12
Everett, WA
| reply to jarschmi
Ah, Thanks for the heads up on tmobil. It is an very interesting concept though
»T-Mobile UMA does VoIP +
I have the same issue with the joi adapter yes, not sticking to same dhcp assigned IP.It tends to change every time I reboot the Router which has had to be done twice in a month +. I am not to excited about my new WRT54G. I need to call them to have a static assigned there. |
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joepwpb
Premium
join:2000-12-15
West Palm Beach, FL
2 edits | reply to jarschmi
James,
If you can get Marco or Adam on the line they can make the necessary adjustment on their end to allow for that static IP to hold on your end. They did that for me and my nephew and it worked well.
BTW, Voiponoid was correct in that D-Link Routers will not work with JoiPhone as was my experience.
Joe P |
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jarschmi
join:2007-07-18
Milwaukee, WI
| reply to Voiponoid
Voiponoid,
Thanks for your input. I agree that JP's billing queries are fairly non-user-friendly, along with their web interface. However, like you said, the billing is fair, the price is outstanding and the service is pretty decent.
I didn't know that T-Mobile was coming out with VOIP service. However, I can tell you that my dad's cell service with T-Mobile was an utter disaster. He had service with them in WI for a couple of years, and they overcharged him about $300 over that time period. We had to get the state attorney general's office to step in to assist clearing his credit file and getting him a refund. Their customer service is completely incompetent, even at the "supervisor" levels...you might want to look into how many complaints they've had with the BBB or FTC.
Anyways, 27M down and 1.5M up? Yeah, the adapter can't even come close to handling that. I think that the individual home wiring schematic makes things different for the POTS integration with some users and not others. Do you have the JP adapter assigned a static IP behind the router? I couldn't get that setting to "stick" either, otherwise, I'd also put my adapter behind my USR router...otherwise it happens to come into and leave the DMZ I assign to it every couple of days...really annoying, but not disastrous. |
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Voiponoid
join:2005-07-12
Everett, WA
| reply to jarschmi
I signed up wiht JOiPhone and started my porting from SR July 17 or so. Porting was done August 8th. I used to have D-link Router,but that wouldn't go with JP so I bought Linksys WRT54G
I connect Cable modem-Router and have the Phone behind the router. I tried it in front of the router, but there it chopped up 70% of my otherwise excellent bandwidth ( 27M up and 1.5M down). This works very well. I do have the phone line on my regular pots.-On incoming calls, all phones ring. Shouldn't they?? I believe it did the same when I had the pots
before SR. That at least doesn't bother me, but I am also having issues adjusting QOS. I download a lot and that is a problem, I cannot get QOS to work.On the other hand, it is now month of JoiPhone and quality of calls incoming and outbound seem to be OK or good.My first phone bill was a little confusing the way that I received email stating my account had been charged and two days later I received Email stating I had to pay my bill. I then went to their website which to me is the worst thing of the whole deal, payed my bill whopping $ 1.92. Had to leave 5 bucks there and credit rolled over to next bill.- All in all, this is really good alternative to SR. I will now wait a few months until my ( and family) Cell Sprint account expires, then I will have the whole family over to T-mobil Voip and stop using regular voip phone all together.-Hope this helps a little. there isn't much about Joiphone here, perhaps because it works ok. |
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Waitwatch
@myvzw.com
| reply to jarschmi
Can't help with JP or their equipment, but I'd suggest you consider disconnecting the housewiring from the phone company line at the block outside of the house before using the inside wiring. We took the option of using wireless 5.8 (2 line) and DECT 6.0 phones to cover the 3 VOIP lines into our house instead. |
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joepwpb
Premium
join:2000-12-15
West Palm Beach, FL
| reply to jarschmi
James,
This thread is a good idea since there has not been a lot of activity about JoiPhone lately. I am looking forward to some of the responses.
As you know, I cancelled my JoiPhone service due to a porting issue. After 23 days of the "we submitted' and "there's nothing we can do" lines I had enough. It wasn't until I got an email from Global Crossing stating that they never received a request to port my number that my decision was made and it was final. I confirmed my decision after a road trip to their "corporate headquarters" which turned out to be a UPS store.
In the beginning I had problems with their SPA-2100 adapter behind the router. After much wrangling they agreed to replace the ATA with the 2102, but I never got a chance to use it because I cancelled while it was enroute. Yes, I had very positive experiences with Tech Support (Adam & Marco) and in my opinion, JoiPhone remains the best all around deal considering what they offer, at the price they charge, with the best Terms of Service. I wish I could have stayed.
I am with Nuvio at this time but I may consider JP at some time in the future. I chose Nuvio because the offered the least risk (no contract, no up-front or cancellation fees) for the least amount of money (2 months for the price of 1, $24.99) and claimed to be able to port my number quickly. (I got a porting date within 1 week) At this point I am satisfied to just sit back and wait for the "dust to settle" then see which provider rises to the top.
Joe P |
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jarschmi
join:2007-07-18
Milwaukee, WI
| Please post any information/problems/positive experiences with JoiPhone on this thread. I am currently a customer, and I'm fairly happy with them after having to flee SR unexpectedly.
Tech support has been awesome w/ JP (thanks Adam and Marco)!
However, maybe someone can help out with some remaining issues:
Current standard-issue adapter is Linksys 2102r.
There are problems connecting this adapter to a whole-house POTS wiring schematic...problems ringing all phones at once on inbound calls, if any ringing at all.
I have the following setup: Cable Modem->2102r VOIP adapter->USR Wireless Router->Computers. I cannot get the upload limit to stick to any other value than 128 kb/s up when configuring the adapter via "user" interface on the QOS option under WAN. Why will this value not save/stick?
TIA to all posters. |
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