madams9
join:2001-11-18
East Brunswick, NJ
| [ATT CV] lost in e911 clouds
I just signed up for AT&T CallVantage and was told that I would have e911 service. When I got their confirmation email I got the attached pop up saying that I don't. I called AT&T a couple of times to get this clarified and I got 1) "You have to have e911 by law, you are wrong" 2) "It was a system glitch" 3) "I don't know what you are talking about"
I live in NJ (central, East Brunswick to be exact). From my understanding there is something with a couple of states, NJ being one of them, that there is a problem with VOIP sending your name and address to 911. Can anybody clarify?????
I want to get VOIP but my wife is a stickler for e911 since we have small children in the house. |
|
Fisamo
Premium
join:2004-02-20
Apex, NC
 ·VOIPo
·AT&T CallVantage
| You've signed up for the service. Have you received the adapter yet? Once you have the adapter in-hand and connected, place a call to your local city or PD non-emergency number. Tell them that you have a new phone service, and you want to be sure that 911 calls are correctly routed on your new line. (In other words, ask them for the permission to place a test call to 911.) You may have to ask for the administrative line at the 911 dispatch center (may also be called a PSAP, or Public Safety Answering Point--not 100% sure of the acronym) to get that permission. Generally, if the 911 call traffic is low, they'll give you permission to just dial 911 on your line.
Although test calls are generally discouraged, obtaining permission to place one such call usually isn't too difficult.
Also, I know that AT&T has stopped taking new customers for whom AT&T cannot provide E911, and I think they've discontinued all existing customers who were outside E911-able areas, as well. (I say the latter, because the website used to indicate two types of 911 service--E911 and A911, and that distinction is no longer made.) I'm 99% certain you have E911, based on AT&T's policies. However, your best bet is to place that test call and be 100% certain.
(When you do place the test call, indicate to the dispatcher that you're placing a test call, with permission, to confirm that emergency calls on your line are routed correctly and that your address is displayed.) |
|
MM Blues
join:2001-10-27
Hightstown, NJ
2 edits | reply to madams9
I live in Hightstown, NJ (actually East Windsor Twp.)which is only about 8-9 miles south of you and I have e911 service with AT&T CallVantage. I'm pretty positive you have it in East Brunswick, too.
After you set up your TA, when you make your first call, a computerized recording will come on the phone asking you to verify that the address at which the TA is installed is the same as your address on file with AT&T. This ensures that when you dial 911 the correct address will be reported to emergency services. You will also hear this recording and be asked again for verification each time the TA experiences any type of disconnection and reconnection (like a power outage or temporary cable problem) to make sure you haven't moved the TA to a new location.
Update: I just looked at that pop-up on your screenshot a little closer. Maybe you don't have e911 service in East Brunswick and should check it out with your local authorities. I find it hard to believe that the infrastructure there isn't up to date yet. |
|
madams9
join:2001-11-18
East Brunswick, NJ
| said by MM Blues  :Update: I just looked at that pop-up on your screenshot a little closer. Maybe you don't have e911 service in East Brunswick and should check it out with your local authorities. I find it hard to believe that the infrastructure there isn't up to date yet. I get the same recording as you. From my understanding all of NJ is like that. I still have to test it. That would give me the true answer |
|
madams9
join:2001-11-18
East Brunswick, NJ | reply to madams9
I called the local non emergency number and even though they weren't really happy about it they let me test 911. I have e911. thanks |
|
