knerr
@verizon.net
| [connectivity] Authentication failures
Hello all. I've had my DSL 3.0/768 plan for about a week now, and had been quite happy with it, but the last couple days I have had issues with authentication failures. I called tech support a couple days ago, and they reset my password about three times, and finally had me set my modem (327W) to bridge mode. After a little fiddling, it looked like it worked. I've had issues since then, and have been switching it back and forth between standard and bridge mode, but nothing seemed to help. I just called again, and they reset my password again, which didn't seem to help at first, but then he had me uncheck the "save password" box to see if it was sending the wrong password. Well, that looked like it worked so that was the end of that discussion. But me, not being able to leave well enough alone, decided to switch it back to standard mode to see if it would connect. Of course, it did not. So I put it back into bridge mode and it would not connect that way, either. After about ten tries, I put in a my old password, the one before the temp password, and my current, and it connected. There seems to be no rhyme or reason. The first tech I had said the user name and password shouldn't matter anyway(?!). Can anyone shed some light onto this? It would be much appreciated. BTW, I'm primarily on Mac OS X, but have been trying periodically with a PC as well. Thanks a lot. |
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Helpful Canadian
@mcciglobal.com
| After the agent resets your password for your PPPoE Connection, do they take you to the verizon site to change it? Recently the passwords were modified so that they expire after 1 day if the agent generates one, and HAVE to have them changed at the verizon site |
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knerr
@spcsdns.net | Thanks for the reply. Yes, each time the have taken me to my account at home.verizon.net to change the password. |
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DufiefData
join:2006-06-13
Gaithersburg, MD
1 edit | reply to knerr
Changing the modem to bridge mode seems unlikely to help unless there's another router behind the modem that's taking care of authentication instead. The kind of intermittent "on-off" results you're describing sound more like a broken authentication server over on Verizon's end. |
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penawab2007
join:2007-03-28
Old Town, ME
| If you want to know if its on your end, go into your modem page and look at the IP address. If it begins with a 10.xxx.xxx.xx , then it's a wrong PW on your side. If its 70.xxx.xxx.xx or 64.xxx.xx.xx or whatever your range is then it may very well be Vz problem. Penewah! |
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