eyeaml337
join:2007-04-04
Danvers, MA
| i just spent 4 hours dealing with this. i have called verizon and they are very little help. one rep knew of the issue but this was only after being routed around to queue after queue - so far we have had fios for a week and its been great this part just sucks. he was helpful and gave me the number for Verizon Encore? Called the Encore thing and after pressing buttons and being on hold it says "sorry your call can not be completed at this time" and then hangs up. i call the main number and i get run around in circles for 45 minutes at a time.
does anyone know what the hell is wrong with this company? does anyone know when this issue will be patched or fixed?
i have tried bridging a connection with linksys wrt150n and ddwrt running, creating a network with my mac, assigning static to the 360. nothing works. i dont have the option of hardwiring.
i also just got off the phone with VZ Fios Tech support again. This guy had NO CLUE about the issue. I asked if he had access to google and he said yes and I told him to type in "fios xbox" and click the first result (hooray google search results being #1 lol) he read this post and I believe he may have shat himself at that point. He conferenced actiontec rep into the convo. apparently they wont talk to any of us consumers according to the VZ tech. they will talk to and answer any questions while VZ is on the phone though. I asked some very specific questions:
**(summarized)**
Is this a known issue? Yes
Is there a patch out currently? No
When will the patch be out for this problem? Is there an ETA? Not sure and no ETA at this time.
How do I work around it? You will need a new router.
For me this means switching from coax to ethernet which will cause issues when fios tv rolls into town. Personally though I would rather use my Linksys with custom firmware than this POS from VZ. I am very happy with them speed and service wise. Unfortunately I am very displeased with the lack of knowledge and the fact that they are handing out this modem/router with known issues for something that a lot of their customers obviously own.
Hope this helps some.
Personally my last ditch effort when I get home is to use an extra netgear router and set it up as a wired bridge instead of wireless like my linksys. Anyone tried that? Any luck? |
