Glenn Norum
@covad.net
| reply to eric_n_dfw
Re: Invoice change: $5 Network Access Charge?
I just got off a chat session (I assume with the guys in India - Janon and Savio). Here was there response to all you "esteemed customers":
I see that is a charge applicable to all our esteemed customers, this charge is set by the accounts department taking all aspects into consideration. EarthLink has been rated highest in customer satisfaction by J.D. Powers and Associates for three out of the last five years. Bundling your Internet access and your home phone service actually saves you money, and will now save you time because you only have to pay one bill.”
They won't tell me what in my contract allows this - if it were a federal tax or fee, I'd gripe, but it wouldn't be their fault.
I think it boils down to the issue I raised that ended the conversation: "You are having financial problems, closing offices, laying people off, and seem to be trying to get me to cover your financial problems through this random fee."
How do we proceed? |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| said by Glenn Norum :
They won't tell me what in my contract allows this - if it were a federal tax or fee, I'd gripe, but it wouldn't be their fault.
This is the policy page on the EL DSL & Home Phone Service for anyone to review.
»www.earthlink.net/about/policies···mephone/
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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eric_n_dfw
join:2001-10-22
Euless, TX
 ·EarthLink
 ·AT&T U-Verse
| reply to Glenn Norum
Another ironic coincidence, on 9/4/07 I got an email saying:
----
Yours from EarthLink
A $5 Amazon.com gift certificate!
It's our way of saying thanks for being a member!
Because we appreciate your business, EarthLink would like to thank you with a $5 Amazon.com gift certificate.
Don't delay! To claim your gift certificate, you must click above by September 30, 2007
Happy shopping from your friends at EarthLink!
EarthLink we revolve around you.
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... so maybe they'll charge us $5 extra a month and offset it with gift cert's every month. (not holding my breath) |
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Glenn Norum
@covad.net
| reply to Doctor Olds
Thanks for the pointer - guess I need to learn to read the "fine print"?
All I see is under "jurisdiction":
"EarthLink reserves the right to change prices and institute new fees at any time upon 30 days prior notice."
So, if they decide to charge me a fee of $500 a month, I'm stuck?
And if I dispute it, I can bring a claim in CA small claims court, but it is governed by Georgia law?
I guess I'm an idiot - probably time to cut my losses, pay the early termination fee, and get a phone service and DSL hookup that are actually reliable. Any recommendations?
Thanks again for the info,
Glenn |
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Glenn Norum
@covad.net | reply to eric_n_dfw
So, I assume you didn't find a way to "opt out" with the service you were unhappy with?
Shit, now my email and phone won't work for another 14 months!  |
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eric_n_dfw
join:2001-10-22
Euless, TX | I haven't had a day to spend on hold and being transfered around so I haven't tried yet.
I'm working from home tomorrow - maybe I'll open a chat session on my spare computer and see how far I get. |
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Glenn Norum
@covad.net | Good luck, but I suspect it will be a connection from Euliss to Clueless! |
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Glenn Norum
@covad.net | Sorry, Euless. |
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Glenn Norum
@covad.net | reply to Doctor Olds
Doctor Olds - do you work for Earthlink?
You seem to have th details of all questions asked. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs: | said by Glenn Norum :
Doctor Olds - do you work for Earthlink? No. |
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TheHelpful1
Premium
join:2002-01-11
Upper Marlboro, MD
| said by Doctor Olds  :said by Glenn Norum :
Doctor Olds - do you work for Earthlink? No. That should be a given unless Doc lives in India 
--
"My weakness is that I care too much" |
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