TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ |  Verizon looks OK to me
Verizon has secure login; site search on 1st page. And help & customer service is one page in by clicking on the "contact" link on the front page. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| Same with Qwest... and they also have that site search option and a "customers with disabilities" link on the page too.
I think, personally, who ever did this study should find something worth studying. I'll chalk this up with the 5 million dollar grant a Southern CA College was given, about a decade ago, to study why so many illegal border jumpers from Mexico were being hit on the freeway while trying to run across the border to get into our country illegally.
Also for the record, MCI, who scored among the lowest, right on the home page has a "manage your account" link under each class of service which takes you to .. oh my.. a place to search for help, manage your account, browse for help, get a contact number.. etc.
Silly study if you ask me.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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bruzr
Premium
join:2007-05-05
Essex Junction, VT
| reply to TKJunkMail
said by TKJunkMail  :Verizon has secure login; site search on 1st page. And help & customer service is one page in by clicking on the "contact" link on the front page. Verizon's secure login seems to work specifically with IE, as of their last webpage redesign in the past few months. Previously, I could use Firefox, now I need to use IE to log in and pay my bill online. |
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