justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
1 edit |  Sympatico Direct forum
I've setup a Sympatico Direct forum here:
»/forum/sympatdirect
It allows customers who wish to get their problem looked at by techs with accounts here @ dslr to post without fear that their topic will be viewed by others. You create a topic (PLEASE read the forum 'RULES' first) and only the 3 Techs who have membership in the forum can read and reply to it.
The three techs that can read topics in this forum are
Bell_Ray  Bell_Tony Bell Patrick and Deadpool oversees the operation. The only other people that can read topics in this new forum are myself, fatness and nil , not that we have any interest in doing so.
The current tech roster is available here:
»/who?forum=288
Again, although you'll be able to see topic (titles) created by anyone you won't be able to read them, you'll only be able to read your own topic (and any replies it gets from the Techs).
This isn't any substitute for calling Sympatico direct, it is a best-effort service kindly provided by Sympatico with no guarantees. You may find it more convenient, or you may not. |
|
CigaR
Premium
join:2004-08-24 | I like the concept.
Nice initiative from Sympatico to provide this kind of support. |
|
EcHoMaN
join:2003-05-04
Toronto, ON | reply to justin
Sounds great.  |
|
XDSLTECH1
join:2004-12-11
Burlington, ON | How did you do your validating on who is a real Bell Tech? |
|
HiVolt
29
Premium
join:2000-12-28
Toronto, ON
clubs: | reply to justin
Very good idea, thanks Justin! |
|
Savillian
join:2003-11-22
| reply to XDSLTECH1
said by XDSLTECH1 :How did you do your validating on who is a real Bell Tech? Yes, I am also interested in how you were able to validate these facts? |
|
DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | I can assure you that the technicians are all Bell people. Deadpool, in particular, has helped in the past with technical issues. This is a great initiative by Sympatico.
--
Need-based health care not greed-based health care. |
|
Thane_Bitter
join:2005-01-20
London, ON
 ·Bell Sympatico
| reply to justin
Excellent concept – and Justin, thanks for giving these people a space to work from. Nice to see Bell actually making an effort to address customer issues.
--
download speed : 506.4 KB/sec.
upload speed : 83.6 KB/sec |
|
Savillian
join:2003-11-22
| reply to DKS
said by DKS :I can assure you that the technicians are all Bell people. Deadpool, in particular, has helped in the past with technical issues. This is a great initiative by Sympatico. DKS, I apologize, it was more out of curiosity, it was not meant as an attack against them or their authenticity!!! |
|
Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| I approached sbrook some time ago with this request. Both he and Justin were instrumental in making this happen (thanks guys for your help).
I can assure you the Ray, Tony & Pat are the right stuff. These are the guys who have been addressing all the emails from those who opted to email Donat Brunette.
If some of you feel more comfortable to continue emailing Donat, please do so. Otherwise, a new avenue has been opened for everyone.
This will also help Donat and company by not having to sift through all the threads to figure out who needs help and who doesn't. However, they will still be here ensuring that all issues are being addressed.
If you have any questions, let me know.
--
New season starts October 3rd - GO SENS GO |
|
DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| You know, the only question I have is what will we do now in the Sympatico forum? Speculate on Bell's future plans? Whine and complain about how bad things are? Gossip? Talk hockey? 
--
Need-based health care not greed-based health care. |
|
Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada | reply to justin
I forgot to add: Tony, Ray & Pat work during the day (on most days), so don't always expect answers to your questions immediately (especially if you posted your question at 11 pm).
--
New season starts October 3rd - GO SENS GO |
|
justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
| reply to DKS
I don't expect much traffic in the direct forum vs the sympatico public forum. At least that is how it worked out for sbcdirect and vzdirect..
There are not that many reasons to get a tech to look at an issue vs the number of things you can create new topics on. |
|
curiousity
@videotron.ca | reply to justin
How much does it cost to get ones own private forum like that?
Or more directly.. whats bells cost for this?
Is it nothing and out of the kindness of broadband reports and the few techs? |
|
justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
| I met the kanuck in a park in brooklyn, i joined him on a bench but we didn't exchange a word. He left a minute after I sat down, but the rather heavy brown bag remained.
I'll be counting the unmarked small bills after I sign off tonight, but I know everything will be there because if not I'll do what I have done before, subtract 5% from every review score in revenge. |
|
curiousity
@videotron.ca | I want 2% in "hush" money (no loonies please)
My lips are sealed :x |
|
Scoop
join:2006-08-05
Ottawa, ON | Great idea. |
|
RCMP1234
join:2007-08-10 | reply to justin
So, if someone created a topic about an issue, and someone else has the exact same question, we will have to create a new topic about that exact same issue right? Since we cant view topics created by others |
|
justin
Australian
join:1999-05-28
Brooklyn, NY | Yes. Just like if you call support. |
|
DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| reply to justin
said by justin :I met the kanuck in a park in brooklyn, i joined him on a bench but we didn't exchange a word. He left a minute after I sat down, but the rather heavy brown bag remained. I'll be counting the unmarked small bills after I sign off tonight, but I know everything will be there because if not I'll do what I have done before, subtract 5% from every review score in revenge. You mean he didn't offer you any butter tarts?
--
Need-based health care not greed-based health care. |
|
