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CAL1228
@insightbb.com
| reply to CAL1228
Re: [Connectivity] Moving Insight cable modem temporarily
That's kind of how I felt, that I was being given a bit of a run-around. They want to charge me a one-time charge of $40 to install it at my mom's address, and send a technician out to do the install. Even if the modem DOES have to be re-provisioned for the Decatur location, that would be a matter of pressing a few keys on a keyboard at InsightBB, and would not necessitate someone coming out to "install" anything. I tried to explain that to the Insight CS rep that I was talking to, but she didn't get it.
Decatur is only 45 miles or so away from Springfield, where I'm moving the modem from. How would I know whether they are on the same headend? I know that the local (basic) cable channels, although they are the same exact channels, are on slightly different channel numbers in the 2 locations. | |
dishrich
join:2006-05-12
Springfield, IL
2 edits | said by CAL1228 :
would not necessitate someone coming out to "install" anything. Well that's partially true - some subscribers have high-pass filters on their cable drops, that block the return path on that cable line IF they were analog cable only subs. If you try hooking up a cable modem (or a digital set-top) it will not be able to send info back to the headend & therefore will not work. (the trap is on the connector at the tap & is about an inch long)
Insight quit putting these on newer customer drops altogether, but many existing analog only subs still have them. This is partly why Insight INSISTS on doing modem/digital cable installs themselves, in case they have to remove these traps. I should also tell you that Insight ALSO used to put these traps INSIDE the house, on ports of the splitter(s) that were NOT connected to a modem/digital box. Does your family in Decatur have a digital cable box - if they do, then they will not have one of these traps in their line, but could have them on other analog-only outlets.
As you said, just try it & see if the modem comes up over there - if not, you could always see if you can find someone to "remove the high-pass trap". | |
CAL1228
@insightbb.com
| Thanks for that detailed reply. That information is very helpful.
(1) My family in Decatur has analog-only cable services. They used to have extended basic service (all of the non-digital non-premium channels), but have only had analog basic cable for about the last year or so. AFAIK, they have *never* had a digital box on that line.
(2) When they switched from the extended basic to the basic service, a technician came out and placed a filter (copper in color, about an inch or so long) on their line, directly on the outside of the house, right where the cable comes in. It seems like this is the only thing that's keeping them from getting the rest of the analog channels, and I've contemplated just going out and taking off that filter before, but haven't done so.
Not sure why they'd be placing the filter on the line on the house instead of up on a pole somewhere, but if this is the case, is it likely that that is the only filter on the line (the one on the side of the house where the cable comes in)? | |
dishrich
join:2006-05-12
Springfield, IL
1 edit | said by CAL1228 :
Not sure why they'd be placing the filter on the line on the house instead of up on a pole somewhere, but if this is the case, is it likely that that is the only filter on the line (the one on the side of the house where the cable comes in)?
Obviously the cable tech "de jour" didn't feel like climbing their pole or unlocking their backyard pedestal to put the trap in the proper location. But you should be aware that that trap alone might also block cable modem service, since some of the older traps Insight used simply cut everything off above ch 23 - the new ones for basic ONLY block 23 thru 68, so as to not cause modem problems for basic-only, cable modem subs. Can they get ch 71 or 72 on their TV's - if they cannot, then your modem will not work with this trap in the line, either.
BUT, do NOT assume the filter I was speaking of is NOT on their line as well - you need to look up on the pole or in the pedestal to verify this. But since you tell me they have NEVER had a digital box, it's very likely they DO have one of the high-pass filters in their line I spoke about.
(If somehow the expanded basic trap was to "disappear", serves them right for being so lazy in putting it on the house) | |
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