stuck on stupid
@verizon.net
| [TWC] spyware invasion
I have a dumby question for anyone who can help me...
My daughter-in-law computer xp started getting pop-ups, "alert!!! "invasions,your computer is vulnerable to attack"..or something like that.it instructed her to download immediately ...she panicked and hit the button...not long after her computer was under a major attack as close as we can figure she had attacks every 3 seconds...she could not even log on to nortons or any other anti-spyware site for help...finally she took it to a computer guy who removed the old system then reinstalled her win xp...in the shop it worked fine..on their internet(verizon) it also was fine...she took it home hooked up to TWC...and bam...all the pop up came again...
Now the question whos at at fault???
TWC says its the computer at fault....(After the guy on the phone was unable to get to the bottom)
Computer guy says it TWC cable system......
I am not well versed in computers...so i dont understand alot of computer terms...
Please just as simple as possible or some help with what to do??? |
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stuckonstupid
@verizon.net
| Re: Temecula [TWC] HELP!!!spyware invasion
Oh I forgot...it showed a error of "Trojan-spy win32@M??? can't remember the rest...
and when she tried to type in any search in google or a address the window would show: about.com ???
It changed the internet bowsers setting too about.com also. |
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swintec
Premium
join:2003-12-19
Alfred, ME
 ·RapidVPS
·surpasshosting
 ·Sprint Mobile Broa..
 ·VoicePulse
 ·RoadRunner Cable
| reply to stuck on stupid
Re: [TWC] spyware invasion
This computer guy sounds like a crock. Did you see first hand for yourself IN the computer shop that it ran fine? Being connected to any given network won't install or throw pop ups at you.
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mba
join:2000-12-09
Flushing, NY | Google "Trojan-spy"
Computer is likely infected. |
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rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA
| reply to stuck on stupid
mba is probably right. Your daugher-in-law's computer is infected. Also, if the computer guy reformatted the hard drive and reinstalled Windows from the original CD that came with the computer, then it should have been clean. Apparently, it was not clean.
Is your daugher-in-law's computer stand-alone, the only computer in her house and the only one connected to the cable? If not, then the computer could have been re-infected by another connected to the same local network. That would not have been TWC's fault, either.
You might try downloading from this site:
»www.safer-networking.org/en/index.html
This is Spybot-S&D, a free anti-spyware program. Save the download to your hard drive rather than opening and installing it. You can copy the download to a CD-R and take it to your daughter-in-law's computer. You can run the downloaded program there and it will attempt to install Spybot on her system. If you then run a scan, Spybot _may_ be able to remove whatever has infected her system. I make no guarantees. There are other solutions out there, and the suggestion by "mba" to Google "Trojan-spy" is good. If Spybot doesn't do the trick, something else may work.
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No one is always right or always wrong, unfortunately. |
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Kingcarcas
join:2006-09-05
Los Angeles, CA
1 edit | reply to stuck on stupid
The girl is at fault, i recommend she gets all XP updates and removes the firewall. Then install something like comodo, kerio, zonealarm firewall + spybot like the guy above me said.
Spyware blaster, spyware terminator, spyware doctor etc. Also Windows defender from MS themselves (i know) 
Though you don't really need them if you have safe browsing habbits  and don't forget Firefox or Opera. |
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rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA
| You are so right. Safe browsing habits are the best defense, but too many people don't use caution on the web. That's why all these security products have a market. Before the web, there were boot sector viruses that traveled from one computer to another via sneaker net. The safe practice then was to avoid putting strange floppies into your drive, and to write-protect any floppy that you carried to another computer.
It was a simpler world, but computers still got infected.
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to stuck on stupid
"TWC says its the computer at fault....(After the guy on the phone was unable to get to the bottom)
Computer guy says it TWC cable system......"
I'd get a new computer guy.
Anyone who BLAMES an ISP for pop ups on a computer system has no right to call himself a computer anything!
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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stuckonstupid
@verizon.net
| reply to stuck on stupid
Hi All and thanks so much for your advice..
She is Has only ONE computer in the house,no other interferences...
Before the second visit to Computer guy she did the search&destroy(spybot)...which found 8 things she destroyed...after that...the computer continued with popups...She called the CG and he said it has to be the server..She took her computer back (2nd)time and guy ck'd system and said yes there were two things still there..so he removed them said your computer is just like the day you bought it.He got on thier internet (verizon)(daughter-inlaw was standing there) and clicked when to different sites and No rouge popups!!!!!
Told her its good to go...she came home hooked it up to TWC...and up poped a k-billion popups...again with all the download this download that...She just cried and turned off the computer..I have called her this morning and we are going to try all the helps that i found doing a google trojan-spy..I went to;
»www.precisesecurity.com/adware-s···tswm.htm
I hope this is the right site..I am super parnoid...
This will be hard as neither of us are experienced computer persons...but it is worth a try...
Will keep you posted...I wish we could try another computer just to see if its the server..but we dont have that option... |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs: | There is a very good security forum here
They may be able to help
»Security
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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TransitMan
Premium,MVM
join:2000-09-05
Dayton, OH
clubs:
·RoadRunner Cable
·Time Warner VOIP
·Earthlink TrueVoice
| reply to stuckonstupid
Just because it worked fine in this person's shop on his Verizon line doesn't mean she is free and clear.
There are some underlying problems this "computer guy" is not seeing or wanting to dig a bit deeper to fix.
He probably just did a recover install and did not reformat the drive, thereby leaving the original problem there.
You need to invest in a good router and put it between the cable modem and computer.
And find someone else to look at that computer. Someone who is reputable and knows what they are doing.
If I knew you lived in my area, I would offer to look at and get it fixed the correct way.
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Zupe
Premium,MVM
join:2001-11-29
New York, NY
clubs:
| reply to stuck on stupid
This sounds very much like the computer may be infected with Vundo or Smitfraud (among other things) and the computer guy may not know how to completely remove those. Have her run through the steps in the faq here - »Security Cleanup FAQ »Mandatory Steps Before Requesting Assistance and then post in the Security Cleanup forum - »Security Cleanup
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