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« AT&T U-Verse Elite performing sluggish! Please help.  
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Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
reply to MarkyD
Re: I got a letter from AT&T.

Can you post what you mailed him? I am curious to see what you wrote.
--
My domain - Nightfall.net


MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI

said by Nightfall See Profile :

Can you post what you mailed him? I am curious to see what you wrote.
sure, I'll have to look in my archives in my Lotus Notes account here at work...give me a few.


MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI

reply to Nightfall
said by Nightfall See Profile :

Can you post what you mailed him? I am curious to see what you wrote.
Mr. Stephenson:
I am writing in reference to your FTTP (Fiber to the Premise) product. AT&T has begun wiring Greenfield developments with FTTP in the Oklahoma City metro. My new home has AT&T FTTP service. U-Verse was supposed to be available in my area August 6th, but us FTTP users are still out in the cold.
I applaud AT&T for trying to bring a product to compete with Cox, Comcast, etc. However, you are imposing the same limitations on FTTP and FTTN areas, which seems a little short sighted. Why push FTTP to Greenfield developments if you’re not going to use that fiber to its full capacity? Even on FTTP, the max internet speeds are 6/1mbps. Cox is offering 12/1 in the area, and there are rumors of 15/2mbps on the horizon.
Additionally, you are limiting even the FTTP U-Verse installs to one simultaneous HD stream. The fiber has the capacity to handle several HD streams + much faster internet speeds. Why make a product inferior to what the competition is offering when it is capable of so much better? Why do you impose the same limitations on FTTP U-Verse as you do on FTTN U-Verse? Why can Verizon offer 50/10mbps speeds on FiOS, but all AT&T can give me on a similar platform is 6/1?
The time is nearing where I am going to jump ship to Cox unless AT&T can make their offerings a little more competitive. I realize that AT&T losing one customer is no big deal, but I can tell you that the general public is becoming VERY aware of the difference between AT&T/Cable in terms of speed and functionality. Power users/telecommuters such as myself, who rely on technologies such as VPN, large file transfers, and other bandwidth hungry activities on a daily basis, have a genuine need for more bandwidth.
In conclusion, I would ask that you take a good look at the neutered product that is currently being offered over your FTTP platform. Look at what the competition is offering, and then ask yourself why you are shooting yourselves in the foot.
Forums » US Telco Support » AT&T » AT&T U-verseVRAD Locations »
« AT&T U-Verse Elite performing sluggish! Please help.  


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