Jerm
join:2000-04-10
Richland, WA
1 edit | Nov 2nd New Prices - 5mbit $55 & 10mbit $60 (=10mb for +$5)
Hi all! I know Nov 2nd has been talked about as the day for the new 16mbit package rollout. In my area we still don't have it, but according to Charter's online prices these are the new rates for their Internet speeds (at least in my area):
5mbit - $54.99/month regular price (online has 6 months for $14.99 promo, only new customers)
10mbit - $59.99/month regular price (no current promo)
This means that 10mbit is now only $5 different from the 5mbit price!
- Does anyone know if the 6 month $15 promo on 5mbit can be done with a call in?
- How lucky have any of you been getting them to apply promos to current customers? Probably have to fight with rentention... |
|
markopoleo
join:2003-04-02
Bonne Terre, MO | Actually its been between November-Feb for new speeds depending on area.
When the new 16meg comes in area you automatically qualify for 3 month promotional fee for 5meg price. Then jumps to whatever pricing they set for 16meg. |
|
SyNiSt3r
join:2007-04-26
Morristown, TN
| reply to Jerm
Yea, So get this. I called charter today because they are offering the 10 meg service here ( dont have 16)
The idiots told me that because i was on a current plan that cannot be changed till april btw that if i update to 10 meg that it will be 30 bucks more.
So i say, youre charging me 30 bucks a month more for a product that only cost 5 more dollars. She says yes sir because youre on a bundle. So i guess once again im screwed with charter. I know, i signed up for the bundle. I ask for it but i pray for the day these idiots go under. Soon there is fiber coming to our fair county that will end charter here and that day cant get here soon enough. |
|
matt314159
join:2006-01-18
Hesperia, CA
 ·Charter Pipeline
| Try calling in again. They should never turn you down for wanting to UPGRADE your service.
If, after calling again, they give you guff, call and press 5 to cancel your service. Tell retentions what you've gone through, that all you want to do is upgrade your internet, but if they can't even do that then you're going to find someone else (verizon, att, whatever) and I can almost guarantee you that you'll get taken care of. |
|
SyNiSt3r
join:2007-04-26
Morristown, TN
| reply to Jerm
The problem isnt that they arent willing to do it. Its that they want 30 bucks more a month on a product that only cost 5 more bucks for.
The issue they say is because i opted for a bundle.
Trust me, If charter had any one else in this area to compete they wouldnt last a couple of months. People are sick and tired of charter jerkin em off. The only problem is its a charter only area for time being. Thats changing but not quick enough.
I thnk its only fair that if a new product comes along you should have the option to change your bundle. How on earth was i to know they would add faster service for 5 more dollars. The bottom line is 60 bucks is 60 bucks bundled or not.I guess its just cause they wouldnt be making any money off the updates from me cause i already pay near 60 for my internet. |
|
matt314159
join:2006-01-18
Hesperia, CA
·Charter Pipeline
| said by SyNiSt3r  :I thnk its only fair that if a new product comes along you should have the option to change your bundle. How on earth was i to know they would add faster service for 5 more dollars. The bottom line is 60 bucks is 60 bucks bundled or not.I guess its just cause they wouldnt be making any money off the updates from me cause i already pay near 60 for my internet. That's exactly why I think that you will be likely to find a csr who will help you if you call back. I've "promotion-hopped" before from one to the other even though it was a bundle. But like I said, if that doesnt work, call retentions. TELL THEM that if they can't do this one simple thing, that you're going to be switching over to Verizon or AT&T (whoever WOULD serve your area IF you had the ability to get DSL) Spoof them, they won't call your bluff. You're not asking for something unreasonable. |
|
fluffy951
@charter.com | reply to Jerm
how much is charter bundle? Currently i am paying $55 for modem only......? |
|
SyNiSt3r
join:2007-04-26
Morristown, TN
| reply to Jerm
I talked to the charter people again tonight but no dice. She said to me the reason for such price difference this time is that im getting my hsi for 39.99 because of a bundle price. If i paid for 10 meg it cost 59.99 so thats 20 bucks difference. I was ok with the charter rep explaining it that way but it still sucks. |
|
BF69
join:2004-07-28
Camden, TN
| reply to Jerm
said by Jerm :5mbit - $54.99/month regular price (online has 6 months for $14.99 promo, only new customers) 10mbit - $59.99/month regular price (no current promo) If those are the price with cable that's a $5 increase on the 5 meg. And compared to at&t offering of 6 Mbps for $43 a month hardly a bargin. 10 meg for $60 is just a $10 drop. So I am going to assume these are the prices without TV. |
|
websiteworld
join:2002-06-19
Knoxville, TN | reply to Jerm
I called retentions and got my 5 Mbit reduced to 29.99. He told me once the 16meg was available in my area I could call back and get the 10 meg for 39.99 since they will only have 5, 10 and 16 meg packages |
|
efong
join:2002-05-05
| said by websiteworld :I called retentions and got my 5 Mbit reduced to 29.99. He told me once the 16meg was available in my area I could call back and get the 10 meg for 39.99 since they will only have 5, 10 and 16 meg packages What is the phone # for Retentions so that I can get this deal too. Thanks |
|
Tobashadow
join:2003-12-28
Sweetwater, TN | reply to Jerm
just got the 10 meg for $59 so confirmed |
|
rid0617
join:2003-07-20
Greer, SC | reply to BF69
Remember with AT&T you also get 20 hours a month free dial up back up |
|
markopoleo
join:2003-04-02
Bonne Terre, MO | Free dialup is never an incentive to go to one over another. Its not like internet is out much. In 2 years I don't think anytime cable has been out it was not out because power was out also.. |
|
nocannothave
join:2006-10-14
Kennewick, WA
·Charter Pipeline
 ·Verizon Online DSL
| said by markopoleo :Free dialup is never an incentive to go to one over another. Its not like internet is out much. In 2 years I don't think anytime cable has been out it was not out because power was out also.. My former employer touted our DSL as better because he offered 5 hours a free dialup with DSL service.
Really? REALLY?
I don't recall any DSL customer using it by choice in the 26 months I was there. When I had the service, I didn't even have a dialup modem... |
|
websiteworld
join:2002-06-19
Knoxville, TN | reply to efong
Call the charter number and then choose the option you want to disconnect your service. |
|
psianime
join:2000-12-12
San Gabriel, CA | reply to Jerm
Just called and it's true, you can double your speed for a few bucks more per month. Sweet. |
|
dopee123
join:2001-03-29
Monterey Park, CA
| reply to Jerm
alright, so what was everyone paying for 3mb 5mb?
I just bumped myself up to 10 megs for 59.99 a month. Was paying $40 a month for the 3meg with 5 meg preview, so I would like to get an idea of what everyone else paid for their service. The CSR rep took 2 minutes to bump me up and let me know as the deal was finished that the rate was only good for 6 months. Is this set in stone or can I weasel my way into getting locked into this rate indefinitely? |
|
zed260
join:2007-09-30
Cleveland, TN | reply to Jerm
dopee they wont make it indefinite but what they will do is extend the deal if you call back when deals about to end |
|
andunn
join:2001-09-06
Linn Creek, MO | reply to dopee123
Was paying $56.95 for 3meg. Now getting 5meg for $39.99 a month promo for 6 months. |
|
