rnikischer
join:2002-12-28
Ottawa, IL
 ·magicjack.com
·Vonage
| reply to rnikischer
Patience vs Broken Promises
To: AJICQ499087
I understand what you are saying. I was an early adopter of VOIP and went through some trying times with it. I think by using the term "forecast date" tends to downplay the fact that what most of us early adopters were told there would be extra features, more telephone numbers in most major cities, a webportal, ability to switch your phone number, etc. etc. by specific periods in time - all of which have now passed.
What I was saying in my original post was basically this:
Quit coming up with doubletalk and tell us what you are going to do, and when you are going to do it. If for some reason your need additional time tell us so. What is so hard about that? After all, they are the ones making the pitch, they are the ones selling a product full of promises I am just the consumer waiting for them to deliver what they promised. How about the "follow me" feature? They make it sound like it's already available on the sales site. Then before they conveniently shut down their boards under FAQ they had a post back in April saying that feature would be available "SOON."
Hmmm, there's that MJ buzzword again - SOON.
I think that the product has potential but MJ needs to be honest with and take care of it's customer base. Stop telling me how the inventor is a JD Power awards winner and start acting like a JD Power Award winner.
FWIW I am not giving up hope on them, Pissed - yes and I'am not the only one out here. I want them to be successful and I want to stay as a customer but I don't like the runaround and broken promises. |
