Owlbet
Ignite the Ice
Premium,MVM
join:2002-09-24
Palmer, AK
clubs:
 ·MTA Online
| More NAV Live Update Oddities Several hours ago, I ran a temp file cleaner on one of my computers. I was amazed that it had 328 MB of temp files. Even more amazing was the fact that all the files belonged to Symantec and/or Norton and they seemed to be definitions.
Normally, I let NAV auto-update. However, I do check up on it every now and then to make sure I show the current definitions. After clearing 328 MB of Norton temp files, I check for dates on this and other computers. All of them show the latest definitions as of 11/21/2007. I run Live Update on all computers running either NAV 2006 or NAV 2007. The computers running NAV 2006 appear to download and install the definitions for 11/22/2007 but that date is not reflected within the program. It shows definitions as of 11/21/2007 and Live Update does not error out.
When I run Live Update on my computers running NAV 2007, I get errors as shown in the attached screenshot. Details from Symantec regarding error LU1846 is here. Following the instructions from the Symantec Knowledge Base article does not prove to resolve the problem.
I decided to update via the Intelligent Updater and it seems to have cleared up the issue for me at least. All computers now show the current date of 11/22/2007.
Has anyone else seen this problem?
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Alaska Aces 2007-2008 record as of this post: 10-3-1 | |
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Allnew
Premium,MVM
join:2003-02-01
Denmark- EU.
clubs:
| Re: More NAV Live Update Oddities Exactly the same here on a new Vista comp with NIS preinstalled on it.
Mine error appeared just after there was a Norton Confidential update but using IU did the trick here as well.
Thanks Owlbet.
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The two most common elements in the universe are hydrogen and stupidity.
Harlan Ellison (1934 - ) | |
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mrsplants
join:2005-10-27
East Falmouth, MA | I have SAV running on my laptop it downloaded and installed the virus defs but never changed the date.. I also tried rerunning it and it did the same thing. so maybe there is a prob with yesterdays defs I'll try the 11/23 ones | |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ | I had all kinds of problems late last night getting LU to download and install new definitions for SAV 10. I finally circumvented the issue by using the Intelligent Updater files. | |
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mrsplants
join:2005-10-27
East Falmouth, MA | My desktop pc just ran it auto SAV 10.1 and it di dthe same thing it didn't update the date to 11/22 on the satus page. I'll wait and see what the todays defs do | |
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Owlbet
Ignite the Ice
Premium,MVM
join:2002-09-24
Palmer, AK
clubs:
·MTA Online
| Re: More NAV Live Update Oddities said by mrsplants  :My desktop pc just ran it auto SAV 10.1 and it di dthe same thing it didn't update the date to 11/22 on the satus page. I'll wait and see what the todays defs do For a few of us, using the Intelligent Updater has worked. You are probably wise in waiting. For all we know, those of us that used Intelligent Updater may have unknowingly added insult to injury.
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Alaska Aces 2007-2008 record as of this post: 10-3-1 | |
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Leslie1969
@swbell.net
|  I am having this same issue. I am running NAV 2007 and this error just started occurring. I have tried their remedy and no luck resolving this issue.
Stumped in Houston! | |
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mrsplants
join:2005-10-27
East Falmouth, MA | When I tried to run the live update manually I get error LU1825 on my desktop running SAV 10.1 a computer that has SAV 9.0 got the defs fine | |
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ImWho
Premium
join:2004-03-21
Chilliwack | Getting the same oddity here with NAV 2007.
Temp files were 923 MB.
Was just about to uninstall/reinstall Norton.
Thanks Owlbelt for posting that info! | |
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okjoe
join:2003-05-20
| Same problem here. XP, NIS 2007. Noticed that LU setting had switched to Express Mode. I have always had Interactive Mode selected. Found >300 MB of Norton temp files. LU "updates" me to 11/21 defs and get LU1846 error. Funny thing is that I have 1 day remaining on NIS 2007 subscription and NIS 2008 CD in hand. Am pouring a double right now before deciding how to proceed. | |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ
| Is LiveUpdate still screwed up? Same errors as last night for me! | |
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Owlbet
Ignite the Ice
Premium,MVM
join:2002-09-24
Palmer, AK
clubs:
·MTA Online
| Re: More NAV Live Update Oddities I'd say yes, but that's not for me to decide. Symantec must be aware something is seriously wrong as no daily definitions have been released for today the 23rd.
I'm more interested in why I have 7.05 GB in temp files spread over 5 computers running NAV 2007 and another 2 GB on 2 computers running NAV 2006.
Until such time as Symantec figures out what's wrong, I'm just exercising extreme caution when surfing and opening email.
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Alaska Aces 2007-2008 record as of this post: 10-3-1 | |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ
| Re: More NAV Live Update Oddities said by Owlbet :Until such time as Symantec figures out what's wrong, I'm just exercising extreme caution when surfing and opening email. A good policy even when the AV software is up and running properly!
Thanks for the reply. | |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ | Re: More NAV Live Update Oddities Woke up to:
Version: 11/24/2007 rev. 3
Ran LiveUpdate and correctly got the message that all Symantec components and products are up-to-date.
Fixed??? Seems that way. | |
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grobinette
Premium,Mod
join:2001-01-27
Springfield, VA
clubs:
 ·Verizon FIOS
Host:
Home Repair & Impr..
Millenicom
| Re: More NAV Live Update Oddities said by Steely :Woke up to: Version: 11/24/2007 rev. 3Ran LiveUpdate and correctly got the message that all Symantec components and products are up-to-date. Fixed??? Seems that way. I don't think so, I still get the same error message.
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Team Discovery | |
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trythis
@bellsouth.net
 from:
amysheehan
| Re: More NAV Live Update Oddities One solution that often works is to rename the s32luhl1.dll file to - for example - s32luhl1.old and then try again. This usually fixes it.
The s32luhl1.dll file is found usually in your c:\program files\symantec\liveupdate folder. Or, do a search for s32lu*.* in your Windows Explorer search. Rename the s32luhl1.dll file to s32luhl1.old and then try again.
Worked for me 
Good Luck.
-jen | |
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grobinette
Premium,Mod
join:2001-01-27
Springfield, VA
clubs:
·Verizon FIOS
Host:
Home Repair & Impr..
Millenicom
| Re: More NAV Live Update Oddities said by trythis :One solution that often works is to rename the s32luhl1.dll file to - for example - s32luhl1.old and then try again. This usually fixes it. The s32luhl1.dll file is found usually in your c:\program files\symantec\liveupdate folder. Or, do a search for s32lu*.* in your Windows Explorer search. Rename the s32luhl1.dll file to s32luhl1.old and then try again. Worked for me Good Luck. -jen That might work, but I don't have that file.
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Team Discovery | |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | "The product was aborted by the product's postsession callback and a unique error wasn't set."
I give that the 1st place award of the year for "most unhelpful and uselss error message" lol | |
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| mrsplants
join:2005-10-27
East Falmouth, MA | Re: More NAV Live Update Oddities Here too on both my pcs running SAV 10.1. Now show 11/23 rev49 | |
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Mister_E
join:2004-04-02
Etobicoke, ON
·Bell Sympatico
1 edit | NAV/Live Update does keep around previous virus definitions (I guess as a backup in case something goes wrong with the currently loaded ones).
Anyhow, there's an option under Live Update that will restrict the amount of space it uses as it's 'Update Cache' - by default, it's pretty big - the reason why some of you are seeing up to 1GB of space being consumed by old virus defs. Go into the configuration options of Live Update and change the caches size setting under the 'Update Cache' tab and see if it lowers the amount of wasted space used by old virus definition files. I've set mine to 100MB. Also, note the option to clear the cache as well.
Edit: according to the help file, by default LU allocates 5% of the partition size it's installed on as the cache (they really should set it to a fixed size instead of a percentage)...the smallest size you can set is 10MB. | |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ
| Re: More NAV Live Update Oddities said by Mister_E :there's an option under Live Update that will restrict the amount of space it uses as it's 'Update Cache'....Go into the configuration options of Live Update and change the caches size setting under the 'Update Cache' tab... My version of LiveUpdate doesn't have an 'Update Cache' tab! | |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ
| Re: More NAV Live Update Oddities Thanks...but I just ran the version I have and it grabbed and installed today's definition updates w/o a hitch. Given the recent LU problems I'm going to leave things as they are for the time being. If it ain't broke....  | |
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ethan16
@net.au | Yes had the same problem with adding the definitions, looks like a Symantec stuff up. | |
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| gman1981
join:2007-11-27 | Re: More NAV Live Update Oddities I still have this problem, seems some of the clients have got the latest defs but only 10 of the 250 have that...Strange | |
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amysheehan
Premium,VIP,MVM
join:1999-12-21
Huntington Beach, CA
 ·RoadRunner Cable
| Re: More NAV Live Update Oddities said by gman1981 :I still have this problem, seems some of the clients have got the latest defs but only 10 of the 250 have that...Strange There were 2 releases Monday of the daily update files.
Makes sure that all machines have the same update info as posted here: »NAV/SAV daily --- > 26 Nov [ 2nd Daily release]
Also includes link to earlier release Monday for version info.
-amy-
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DSLR Phishtracker | |
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DirgeR
@charter.com
from:
amysheehan
| Re: More NAV Live Update Oddities We had the same problem on over 3000 PCs. 11/21 defintions and the PCs would repeatedly download 4MB to 25MB depending on the SAVCE version of updates. The download goes fine but the installs would fail.
The fix was either a reboot or to stop/start the Symantec Antivirus Service. The next download would go OK.
Ii guess I need to write anpother script to clear some hard drive space.
- Doug | |
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eponcedeleonc
@net.mx
| how do you do the intelligent installation. I get same errors, to be more specifici
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
but according to me i have the latest version, what do I need to do? | |
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