Yep, you hit the nail on the head. About 95 percent are pretty much clueless and the ISP's would like to keep it that way.
nowhere near 95 %. more like 99.95 % in my experience that i listed above. I wouldnt say clueless either. Its just that comcast is faster than they use or need and thats all they care about. they were all smiling when i clicked the big blue "E" and thats all they care about.