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Forums » Equipment Support » Hardware By Brand » 2Wire » 2Wire 2700HG-B Problem - Blinking DSL Red Light
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Voip question »
« no activity being received wireless thru my 2wire 1000sw  
buju

join:2007-08-13

2Wire 2700HG-B Problem - Blinking DSL Red Light

Hey, i just got a 2wire modem from canadacomputers. I hooked up the power supply and the DSL light starts blinking red. I connected the phone wire and the ethernet wire to my computer and tried to connect to Teksavvy (activated service today). It was not connecting. The blinking red light was still there. What does that mean? I am currently on bell which will get canceled in 5 days. Teksavvy requires 5 days for activation. Should i wait until then and then try again?
Max_War

join:2002-11-30
Scarborough, ON

Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

Blinking red means the modem is trying to sync/establish a connection.

You will have an internet connection when the light turns green.

Also keep in mind that the modem may also be defective. I've read comments where some 2700's from Canada Computers were bad. But the only way to make sure is to first make sure your line is activated or test with another DSL modem.

Gwai Lo Dan

join:2007-01-24
St Catharines, ON
Since you have an active DSL line with Bell, the modem's red DSL light means your modem is NFG (i.e., a dud). Exchange it.

scsa20

@cox.net

Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

said by Gwai Lo Dan See Profile :

Since you have an active DSL line with Bell, the modem's red DSL light means your modem is NFG (i.e., a dud). Exchange it.
Just because the line is "activated" doesn't mean it's actually activated. It's normally up to the local telco company to make the decision on that if it's an issue with the modem or not.

Generally speaking, a flashing red DSL light means the modem is not getting the DSL signal. This could be due to many different reasons.

First, make sure all your phones (including home alarm systems, satellite systems, and intercoms) has filters on them. If you need to, take the modem and plug it directly into the NID.

I would also contact your ISP and request for them to do a line test if plugging the modem into the NID gave you the same problems.

Also, if you have more then 1 number going through your jacks, then you're going to need what's call a 2-line DSL filter.

Also note that you might also need to go into 192.168.1.254/setup to replace the keycode that's currently in there with one that will match your ISP's setup or closely related before it picks up the DSL signal (you have no ideal how many times I've seen these modems does weird things like that).

Gwai Lo Dan

join:2007-01-24
St Catharines, ON
·CIKTEL Telecom

Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

said by scsa20 :

Just because the line is "activated" doesn't mean it's actually activated. It's normally up to the local telco company to make the decision on that if it's an issue with the modem or not.
Note that he said he is currently with Bell. Thus, he already has DSL and is changing DSL providers. For this reason, if the DSL light is red, he has a dud.

scsa20

@cox.net

Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

Note that he also said that he canceled Bell so it could also mean that Bell already disconnected the line.

Also note that the 2Wire modem needs a very clean line in order for it to work successfully.

If I was in buju shoes, I would wait until Teksavvy becomes active, and if he continues to get the red DSL then he would probably need to contact Teksavvy for a line test.
buju

join:2007-08-13
It was the modem, it wasn't working. I got it replaced and everything works now.

Thanks

confounded

@rogers.com

Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

I think I got your modem! I just picked up a refurb DSL modem from Canada Computers for $20 @ Pacific Mall today and am getting only a red light. My older DSL modem worked fine (although unreliably) so maybe I got your dud?

Gwai Lo Dan

join:2007-01-24
St Catharines, ON

Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

said by confounded :

... maybe I got your dud?
Unfortunately, there are plenty of duds to go around. So maybe you got his, but likely not.

bjlockie_anon

@mountaincable.net
I don't there are many duds, I have two.
I had 3 but I exchanged one due to a problem that turned out to be Bell (no modem would work).
I have teksavvy and I had the blinking red light.
Has Bell verified with their modem that line works?
djst2cool

join:2003-07-16
Montreal, QC

I just got ma 2wire modem from Canadacomputers, seem to be working fine, allready have laptop and pc downloading at full 500kb combine + had the vista sp1 pakage downloading and it works perfectly fine so far... hmm does this mean i din'nt receive a "dud" =)
ColonelPanic

join:2007-03-06
Beverly Hills, CA

Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

buju im glad you solved your problem with your 2700. Keep in mind that anytime you are buying used or refurbished equipment from a reseller there is a possibility of getting a faulty unit.

Gwai Lo Dan

join:2007-01-24
St Catharines, ON

Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

By the way, I once asked a salesman at Canada Computers about the return ratio - he indicated about 25% are brought back as duds.

cc20000000



Re: 2Wire 2700HG-B Problem - Blinking DSL Red Light

we have had loads of these blinking red power lights we found that it seems to be problem with the Power leads. If you try the same Hub with another Power lead all works ok. There is also a disclaimer on each powerlead which recommends using a surge protector. I guess the power lead is a little oversensitive
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« no activity being received wireless thru my 2wire 1000sw  


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