Davidgs2007
@Level3.com
| Cancelled Verizon DSL, Lost All Emails My friend had Verizon DSL for years and as part of that he used the verizon.net email servers to route email from his business website through to mac mail on his home computer. The DSL service had lots of problems this last year and he switched to another provider this past weekend including routing his new emails through the new provider's email servers.
He called to cancel his Verizon DSL today and immediately lost all the emails that were in his mailbox.
Verizon is claiming that it is a Mac problem. They claim that there is nothing they can do once you shut down the account. Even if they reopen it, the files would not be there.
I have to believe that the files exist on a server somewhere. I seriously doubt they purge the files immediately the second you cancel your DSL account. They didn't make him aware of this "side effect" of cancelling his DSL and perform a data transfer as part of the cancellation process or suggest he back up his emails.
Does anyone know how to fix this? Does the resolution lie with Verizon, Mac or the hosting company? | |
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LisaSWPenna
@comcast.net
| Re: Cancelled Verizon DSL, Lost All Emails I had Verizon DSL for six years and this past August switched to Comcast, The day I called to cancle my DSL service I asked the service to be closed two days later so I would have time to tranfer everything over to Comcast, low and behold 10 minutes after I called I could no longer access the internet. I figured that was there way of paying me back for leaveing. I got the last laugh as that day I also signed up for Comcast phone service and I've never been sorry I made the switch from Verizon. Verizon's customer service stinks. | |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
 ·Verizon Online DSL
| Verizon is right, they are gone. The emails may still be sitting on a server somewhere, but once the link between it and the account is gone, that's it. It's not their responsibility to make him aware of it. When you cancel any serice, why would anybody expect to still be able to access it? Not only was it not smart to cancel the account before migrating everything, it's not smart and a little unprofessional to to rely on an ISP's email for business. | |
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Bummerdude
@comcast.net
| Re: Cancelled Verizon DSL, Lost All Emails In Lisa's case I took it that she had told them not to shut her service down for two days and they went ahead and shut it off right away anyhow. I agree that I won't have done that until I got everything I needed but she did tell them two days. Many people do that with electric service and phone service when they move so why not with DSL. It looks to me that Lisa got zapped for switching from Verizon to Comcast. Things like this are just some of the reason's I made the switch to comcast myself. | |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Re: Cancelled Verizon DSL, Lost All Emails Well, I wasn't really replying to her. It sucks that they did that, but lesson learned at least. I'd be pissed, but wouldn't make the mistake again. | |
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davidgs2007
@Level3.com
| My friend was operating under the assumption that when he would check his email it would pull the email from the server and put it on his hard drive since one of the options in his email program is "Delete copy from server after getting mail" or something like that, which he had checked. That's why he didn't expect cancelling the DSL transport mechanism to have an effect on his email.
He wasn't using a verizon email account. Verizon was just routing the mail from his hosting provider to his computer since he was connected to Verizon DSL. He was using his own domain email address provided via his hosting company. | |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Re: Cancelled Verizon DSL, Lost All Emails That doesn't make sense then. If it wasn't a Verizon email account, they have nothing to do with it. Canceling DSL should have no effect on what was already in his email client. Did he reconfigure his email client to use the new connection? | |
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davidgs2007
@Level3.com
| Re: Cancelled Verizon DSL, Lost All Emails Yes, he reconfigured his email to work with roadrunner and it was working for several days. He had old emails from before the switch and new emails from after the switch. That's why he felt confident enough to cancel the DSL service today. Mind you the computer hadn't been physically connected to Verizon DSL for days since he switched to roadrunner. As soon as he cancelled DSL service he was emailing and a pop up came up asking him for his verizon password. He thought the email program was trying to revert to the verizon routing, so he went in the mail menu of apple mail in set up accounts and clicked what he describes as "a minus sign" deleting the verizon POP file thinking that the new roadrunner account was all he needed. As soon as he clicked that, his emails were gone. Are they on his computer somewhere? Did he just click something that made his email software no longer see those files? Do you know how to reinstate that linkage?
I feel stupid explaining this because it reveals how I don't even understand the most basic functioning of email. And sadly he knows even less.
Thanks for any assistance. | |
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| | | | srr2
join:2001-12-20
Bethlehem, PA
 ·RCN CABLE
| Re: Cancelled Verizon DSL, Lost All Emails It sounds to me that he was using, perhaps unknowingly, a "relay personality". This is a feature of some email clients that will route outbound mail transparently through an ISP's smtp server, while preserving the appearance that it actually came from somewhere else. In some cases this kind of thing is necessary because some ISPs block port 25 in an attempt to thwart the use of spambots on their users. With port 25 blocked most clients can't access outbound relays other than those belonging to the ISP. (FYI, in reality there are workarounds sometimes. Many SMTP relays will accept outbound mail on port 591 and that's never blocked in my experience.)
So what might have happened was that your friend may have been sending mail through VZ's server without realizing it, and the mail client was authenticating as always, without drawing attention to what it was doing. Then, when the account was closed, the authentication failed and the client threw up its hands and said "I don't know how to send this mail any more".
As far as the existing mails vanishing, I can't help you. But making an inference from your description of events, I'd suspect that they're still there, but the client doesn't know how to access them since the account was deleted. If I were faced with the assignment of finding them, I'd try recreating the account identically (you shouldn't need to login to VZ's servers to do that) to the way it was and see if they don't reappear. | |
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| | | | | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| Re: Cancelled Verizon DSL, Lost All Emails said by srr2  :Many SMTP relays will accept outbound mail on port 591 and that's never blocked in my experience.) RFC 2476 defines port 587 for message submission. I know a few servers (smtp.gmail.com, smtp.gmx.com, smtpauth.sbcglobal.net) which use port 587. Don't know of a single server using port 591 (though there is no reason why a server administrator couldn't use; other than it not being defined in a standard).
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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| | | | | | srr2
join:2001-12-20
Bethlehem, PA | Re: Cancelled Verizon DSL, Lost All Emails You're right of course. That was a typo on my part. I'm going to edit it if it's possible. | |
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kontos
xyzzy
join:2001-10-04
West Henrietta, NY
| Based on that description, This has nothing to do with verizon. His e-mails had been downloaded to his Computer, and then he clicked a button in his e-mail program to remove those e-mails. He could try to call Apple to see of there is a way to recover the data. | |
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EODDDPA
Premium
join:2007-02-13
Eldred, PA | Since the mail account on the MAC has been deleted, check to see if the old POP mailbox can be found in the "~/Library/Mail/POP-username@mailserver/" folder. If it's still there you may be able to "import" it into the new mail account.
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