apply17
join:2005-06-15
Easley, SC
 ·Charter Pipeline
| [HSI] Slow speeds in upstate SC
My download is normally around 4.6mb/s on a good day but currently it's around 960kb/s. My upload is fine. Anyone else seeing this?
Last Result:
Download Speed: 960 kbps (120 KB/sec transfer rate)
Upload Speed: 452 kbps (56.5 KB/sec transfer rate) |
|
apply17
join:2005-06-15
Easley, SC
·Charter Pipeline
| Still seeing slow download speed =\. Also, my download froze a lot while I did the speedtest. |
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slowinsc
@charter.com | reply to apply17
Same here...almost the exact same speeds as you..I've got the 10 meg package |
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crooze38
join:2006-10-13
Greenville, SC
·Charter Pipeline
| reply to apply17
I had the same problems last night in Greenville... I power cycled the modem and my DL rate went from 968 up to 4171 kb's. Sometimes the lame power cycle does infact work lol  Good Luck... |
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apply17
join:2005-06-15
Easley, SC
·Charter Pipeline
edit:
December 6th, @01:19PM
| reply to apply17
Still getting the same speeds around 1pm.
Last Result:
Download Speed: 958 kbps (119.8 KB/sec transfer rate)
Upload Speed: 482 kbps (60.3 KB/sec transfer rate)
I'm going to try to powercycle my modem.
Edit: Powercycling fixed it. Thanks =). |
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WhiteWolf63
join:2007-12-06
| reply to apply17
Re: [HSI] Slow speeds in upstate Raliegh N.C
Hey folks , I have Charter BroadBand & Been Having Major Problems with them for Over 3 months , i have the 10Meg Service as well.i think they are selling out Our Connections at Times Sharing Our Connection Packets with Others. and it slow our Speed Down bigtime, this is so Unfair. i even have called them, and they always tell me have my Pc checked.something needs to be Done.$85.00 a month is too Much to pay , if your not getting all your service you are paying for. then when i call them and get Mad.no Sooner i get off the Phone Boom, my Service is back to Normal for about 3 Days , then slows down Again  . |
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zipflint
@charter.com
| reply to apply17
Re: [HSI] Slow speeds in upstate SC
Wish I had something useful to add, but I've been experiencing the exact same things lately here in Spartanburg, SC. All day long (from about 9AM to 3AM) I get crippled download speeds, usually below 100KB/sec. Then for a few hours from around 4AM to 9AM my speeds might spike back to the normal near-5MB/sec (which is what I'm paying for). Calls placed to customer service have been met with polite ignorance. Meaning, whoever I was talking to clearly wanted to help, but had no idea what the problem was. There also never appears to be any record of my previous calls, but having worked in customer service before, I can understand how that can happen. Power cycling hasn't done anything for me. I can't even connect to speedtest.net at the moment to get a current measure. |
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dwykofka
join:2004-12-07
Greenville, SC | I am getting horrible speeds on my residential line, I logged into the office to see what we are getting on fiber and it's about 50% of what it should be which is better than residential but still horrible.
I am calling business support. |
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dwykofka
join:2004-12-07
Greenville, SC | I logged a ticket with Business Support.
I was able to show the same issue on multiple routes so I would assume that it should be cleared up shortly. |
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Zone15
join:2004-04-22
Spartanburg, SC
| reply to apply17
I'm also having problems, I didn't notice the problems until last night. My problems are mainly ping related, my download and upload speeds are down a tad but not much.
Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:
1 7 ms 7 ms 8 ms 10.129.160.1
2 8 ms 7 ms 8 ms 172.22.33.101
3 6 ms 7 ms 7 ms 172.22.32.174
4 185 ms 179 ms 184 ms 172.22.32.137
5 152 ms 153 ms 154 ms atl-edge-18.inet.qwest.net [216.206.221.149]
6 193 ms 201 ms 194 ms atl-core-01.inet.qwest.net [205.171.21.161]
7 208 ms 195 ms 195 ms cer-core-02.inet.qwest.net [67.14.8.206]
8 200 ms 210 ms 203 ms chp-brdr-02.inet.qwest.net [205.171.139.118]
9 184 ms 182 ms 185 ms 63.146.26.66
10 188 ms 193 ms 197 ms if-5-0-0-720.core2.DTX-Dallas.teleglobe.net [66.110.27.90]
11 196 ms 192 ms 189 ms ix-4-2.core2.DTX-Dallas.teleglobe.net [66.198.2.14]
12 242 ms 227 ms 231 ms so-4-1-0.pat2.dce.yahoo.com [216.115.101.146]
13 233 ms 227 ms 247 ms ge-0-0-0-p111.msr2.dcn.yahoo.com [216.115.108.7]
14 247 ms 246 ms 223 ms ge10-2.bas2-m.dcn.yahoo.com [216.109.120.249]
15 228 ms 246 ms 238 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]
Trace complete.
Looks like the problem is on the 4th hop. Now when I ping google.com for example it tells me:
Pinging google.com [64.233.187.99] with 32 bytes of data:
Reply from 64.233.187.99: bytes=32 time=11ms TTL=243
Reply from 64.233.187.99: bytes=32 time=12ms TTL=243
Reply from 64.233.187.99: bytes=32 time=11ms TTL=243
Reply from 64.233.187.99: bytes=32 time=13ms TTL=243
Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 11ms
But when I do the tracert to google you can see there is a problem starting with the 4th hop but then at the 9th hop its low again.
Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:
1 13 ms 7 ms 8 ms 10.129.160.1
2 7 ms 7 ms 8 ms 172.22.33.101
3 7 ms 7 ms 15 ms 172.22.33.153
4 199 ms 196 ms 192 ms 172.22.32.137
5 172 ms 167 ms 171 ms atl-edge-18.inet.qwest.net [216.206.221.149]
6 202 ms 197 ms 210 ms atl-core-01.inet.qwest.net [205.171.21.161]
7 219 ms 196 ms 180 ms cer-core-01.inet.qwest.net [67.14.8.202]
8 189 ms 189 ms 194 ms chx-edge-01.inet.qwest.net [205.171.139.162]
9 32 ms 32 ms 31 ms 63.144.64.134
10 32 ms 31 ms 31 ms 209.85.250.237
11 32 ms 32 ms 33 ms 66.249.94.133
12 37 ms 35 ms 33 ms 64.233.175.42
13 31 ms 39 ms 32 ms py-in-f99.google.com [64.233.167.99]
Trace complete. |
|
apply17
join:2005-06-15
Easley, SC
·Charter Pipeline
| reply to apply17
Yeah, the latency problems are coming back again .
Tracing route to va.branzone.com [209.160.73.67]
over a maximum of 30 hops:
1 7 ms 9 ms 18 ms 10.129.128.1
2 9 ms 7 ms 8 ms 172.22.32.154
3 204 ms 181 ms 182 ms 172.22.32.218
4 186 ms 180 ms 190 ms 172.22.32.102
5 201 ms 201 ms 194 ms 12.86.87.29
6 227 ms 232 ms 222 ms tbr2.attga.ip.att.net [12.122.96.74]
7 205 ms 202 ms 202 ms cr1.attga.ip.att.net [12.122.17.113]
8 206 ms 215 ms 214 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 220 ms * 208 ms tbr2.wswdc.ip.att.net [12.122.16.110]
10 216 ms 216 ms 214 ms 12.123.8.37
11 * * * Request timed out.
12 * * * Request timed out.
13 206 ms 200 ms 208 ms 209.160.73.67
Trace complete. |
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Zone15
join:2004-04-22
Spartanburg, SC
| reply to apply17
Look at these ridiculous pings to my DNS server.
Pinging 24.197.97.135 with 32 bytes of data:
Reply from 24.197.97.135: bytes=32 time=194ms TTL=250
Reply from 24.197.97.135: bytes=32 time=203ms TTL=250
Reply from 24.197.97.135: bytes=32 time=187ms TTL=250
Reply from 24.197.97.135: bytes=32 time=179ms TTL=250
Ping statistics for 24.197.97.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 179ms, Maximum = 203ms, Average = 190ms
Tracing route to ns5.sc.charter.com [24.197.97.135]
over a maximum of 30 hops:
1 8 ms 7 ms 13 ms 10.129.160.1
2 7 ms 8 ms 7 ms 172.22.33.101
3 7 ms 7 ms 7 ms 172.22.33.153
4 178 ms 184 ms 189 ms 172.22.32.217
5 194 ms 195 ms 202 ms 172.22.33.170
6 195 ms 198 ms 206 ms ns5.sc.charter.com [24.197.97.135]
Trace complete. |
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dwykofka
join:2004-12-07
Greenville, SC | It's a core router in Spartanburg... |
|
boggaf05
CCNA, SCVU
Premium
join:2006-06-21
Gaffney, SC
clubs:
·Charter Pipeline
 ·AT&T Southeast
 ·DIRECTV
 ·Verizon BroadbandA..
| reply to apply17
Since this has been going on for about 3 weeks now at the same times in the evening, it looks like a router is about to croak or is plain overloaded  Which ain't cheap to fix  |
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Zone15
join:2004-04-22
Spartanburg, SC | Last year we had to deal with about 6 months of this crap... they better get it fixed sooner this time. |
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dwykofka
join:2004-12-07
Greenville, SC | reply to apply17
The fact that it is affecting business customers means that they have to live by an SLA and get it fixed asap. |
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joker5656
join:2006-06-23
Greenville, SC | maybe you tried already but unplug power cable for a min then replug it in. i had this problem the other day |
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dwykofka
join:2004-12-07
Greenville, SC | 3 7 ms 7 ms 7 ms 172.22.33.153
4 178 ms 184 ms 189 ms 172.22.32.217
Indicates a problem upstream not locally.. |
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Zone15
join:2004-04-22
Spartanburg, SC
| said by dwykofka  :3 7 ms 7 ms 7 ms 172.22.33.153 4 178 ms 184 ms 189 ms 172.22.32.217 Indicates a problem upstream not locally.. then why is everyone in upstate, sc having the same problem? |
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dwykofka
join:2004-12-07
Greenville, SC | Because Greenville runs through Spartanburg
172.22.32.217 is in Spartanburg |
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