chesslover17
@comcast.net
| Is Arris Telephony modem really not Comcast compatible ?
I have Comcast's Triple play with two phone lines. The Comcast technician installed an Arris Touchstone Telephony modem model TM502G and everything works fine.
Hoping to save the $5/mo Comcast is charging me for the modem, I bought an exact same model, a TM502G, on eBay. I installed it, called Comcast, and asked them to provision the modem. The technician claimed that, even though the modem is the exact same model Comcast installed, Comcast cannot get the phone lines to work because the modem did not come from Comcast. He said Comcast installs a program on the modems they install.
Can anyone tell me if this is BS or if this really is true ? |
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mdh218
join:2005-06-28
Madison Heights, MI | you should try posting in the Comcast forum. |
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imrf
Premium
join:2002-06-06
Utica, MI | reply to chesslover17
Comcast does not provision customer owned voice modems at this time. You're out of luck. The monthly rental for Comcast modems are $3 a month, FYI. |
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compugeek
I love making my own beer.
Premium
join:2002-07-30
Pickerington, OH | reply to chesslover17
Voice modems have never been available retail. So you basically just bought a stolen modem.
Geek
--
»www.itsnewtoyou.biz |
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Goober
join:2000-12-17
Naperville, IL
 ·Comcast
·WOW Internet and C..
| Not necessarily stolen.
I get so tired of the same old "stolen" song and dance. WOW took my credit card number to charge me if I fail to return a piece of equipment in the future.
If I fail to return the equipment and WOW charges me for it, guess what? I own it. Who's to say it's not the same situation in this case? Whether WOW then activates it again for me or for someone else in the future is a different question. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast
4 edits | but whos to say its not stolen. why would anyone pay for something they cant use? im 100 percent sure its better odds that its stolen and not payed for. take a cable box they charge 250 dollars for something that useless to me. if they charge me im returning it and getting my 250.00 back and im not putting it on ebay so i can get 50 bucks for it. same goes for modems. its stolen if its stolen from someone and its payed for by that person its still stolen. |
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chesslover17
@comcast.net | I appreciate all of you letting me know the technician at Comcast was not BS'ing me. Thank you.
As for whether of not the item was stolen, I plan to contact the eBay seller and see if he will take it back. Wish me luck. |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| reply to rody_44
I don't know. In the US I thought people were innocent until proven otherwise.
And, what are you going on about "its stolen if its stolen from someone and its payed for by that person its still stolen." If the cable company charges me for a non-returned box, then they have been made whole. Both of us walk away with the contract having been honored.
I've never been told "We're keeping your credit card on file so that we can charge you in case you don't return the equipment, and even after we do, the equipment will be considered stolen and will still need to be returned to us."
Now, if they say that once the equipment is returned, then a refund will be issued, then maybe that's a different inquiry. Otherwise, it's unjust enrichment on the part of the cable company. No court likes that. |
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Madcap
Reformed Forum Troll
Premium
join:2004-06-26
Kenosha, WI
clubs: | Where have you been living? America is taking the stand of guilty until proved innocent in 4 trials. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast
3 edits | reply to Goober
what i mean is lets say person one has a modem stolen from him and person one pays comcast for the modem. the modem is still stolen property even tho person number 2 sold it on ebay. your scenario just makes no sense at all as why would person one sell it on ebay for probably 40 dollars when he could get his 250 back from a cable company. i dont think phone modems are as cheap as a regular modems but the same holds true for all leased equipment across the board. its not like someone is going to say i think i will sell it on ebay for 20 percent of the value. just no logic in your thinking. and yea once returned you get a refund. its standard policy that once the accounts shut off the sub gets billed for the modem. its also standard policy to issue a credit when returned. i dont know of any cable company that automatically charges a credit card tho for equipment and it could be reversed by the card holder anyway since its not a approved charge. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast
1 edit | reply to Madcap
4 of them on ebay now and the price is 9.99. yea they are not stolen are they. 10 percent of what you would get from them for returning it. im thinking about buying some so i can get the free months cable for returning stolen property that they usually give out. »cgi.ebay.com/ARRIS-Touchstone-TM···ViewItem |
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p200002
join:2001-12-26
00000 | reply to chesslover17
I would suggest you hook up the modem, see whether it works, |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
| said by p200002  :I would suggest you hook up the modem, see whether it works, said by chesslover17 :
I installed it, called Comcast, and asked them to provision the modem. The technician claimed that, even though the modem is the exact same model Comcast installed, Comcast cannot get the phone lines to work because the modem did not come from Comcast. He said Comcast installs a program on the modems they install.
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| reply to Madcap
said by Madcap :Where have you been living? America is taking the stand of guilty until proved innocent in 4 trials. Right. Okay. Whatever. |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| reply to rody_44
It's not Comcast's beef if the modem is stolen from a subscriber as long as the modem has been paid for. That's all this is about. Nobody cares if the first person got ripped off. That's a different issue. Comcast got it's money. It doesn't matter if the person returning it gets his money back. Even if he doesn't, Comcast has been made whole. They have no claim to the equipment unless it's in an agreement that regardless of the payment that Comcast owns rights to the property until returned at which time they will refund the money. Maybe iot's there somewhere. I have never seen that though.
A person agrees to the charges during sign up as a condition of service. I did with WOW. I don't think the credit card company would reverse. |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| reply to rody_44
said by rody_44 :4 of them on ebay now and the price is 9.99. yea they are not stolen are they. 10 percent of what you would get from them for returning it. im thinking about buying some so i can get the free months cable for returning stolen property that they usually give out. » cgi.ebay.com/ARRIS-Touchstone-TM···ViewItem Free money. Go for it if you believe in your position. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast
3 edits | by your theory i can go and shoplift and if i get caught i just have to pay for the stolen merchandise and everythings fine. sorry but in the real world its stolen until returned to the original owner. even when a cars stolen and recovered 5 years later the original owner gets first crack at the car if he wants it. he just has to pay a settlement to the insurance company to cover what they paid. notice the modem sold for 9.99 |
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herewego
@wideopenwest.com
 from:
Cabal
| reply to chesslover17
Goober, its most likely stolen becasue what the cable company charges for equipment not returned is far more than someone is going to buy it for on ebay. doesnt make sense. |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| reply to rody_44
You still aren't getting it. When you sign up for the service, you promise to either return the equipment or pay for it. It's contractual.
Stealing merchandise isn't contractual. The store has no agreement with you to charge your card if you walk out with merchandise for which you haven't paid.
I swear, schools should have basic contract and torts law classes for you guys before letting you out of high school. |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| reply to herewego
Very well may be. But, it isn't necessarily so.
I remember when I was living in the dorms in undergrad, my roommate owed me money, but was flunking out. He left me a bunch of stuff as debt repayment, since he just wanted to get out of there and go home. Some of the stuff was fairly valuable. Who knows what the circumstances are of people.
And, all the Comcast charges may not be terribly out of line. Comcast screwed up my account and wanted to charge me for my own cable modem. How much? $50.00. Not terribly out of line. |
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