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Forums » US Cable Support » Comcast » Comcast HSI » Is Arris Telephony modem really not Comcast compatible ?
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[Connectivity] Backbone packet loss in New England »
« [Connectivity] Chicago area uplink interruptions?  
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rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast


3 edits
reply to Goober
Re: Is Arris Telephony modem really not Comcast compatible ?

what i mean is lets say person one has a modem stolen from him and person one pays comcast for the modem. the modem is still stolen property even tho person number 2 sold it on ebay. your scenario just makes no sense at all as why would person one sell it on ebay for probably 40 dollars when he could get his 250 back from a cable company. i dont think phone modems are as cheap as a regular modems but the same holds true for all leased equipment across the board. its not like someone is going to say i think i will sell it on ebay for 20 percent of the value. just no logic in your thinking. and yea once returned you get a refund. its standard policy that once the accounts shut off the sub gets billed for the modem. its also standard policy to issue a credit when returned. i dont know of any cable company that automatically charges a credit card tho for equipment and it could be reversed by the card holder anyway since its not a approved charge.


Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..

It's not Comcast's beef if the modem is stolen from a subscriber as long as the modem has been paid for. That's all this is about. Nobody cares if the first person got ripped off. That's a different issue. Comcast got it's money. It doesn't matter if the person returning it gets his money back. Even if he doesn't, Comcast has been made whole. They have no claim to the equipment unless it's in an agreement that regardless of the payment that Comcast owns rights to the property until returned at which time they will refund the money. Maybe iot's there somewhere. I have never seen that though.

A person agrees to the charges during sign up as a condition of service. I did with WOW. I don't think the credit card company would reverse.

fiberguy
My views are my own.
Premium
join:2005-05-20

Goob, can't agree with your application of the law here. If what you are arguing is fact, then why isn't the cable company charging you "rent" on that equipment up until the date you allegedly "purchased" the equipment?

There's also an obligation to "rent" that equipment as long as you have it, right? To be honest, it's never been defined as to "WHEN" you are renting it.. ie: when the service is active or when you simply have possession.

In car rental companies, if you wreck the car, they consider the time the car is in the shop to be lost rental and you're held accountable for it. During that time, they may not have always rented that care, but they will charge you for it anyway.. not to mention, they rarely are ever out of rent able cars..

It COULD be argued in court and you know that...

Also.. you still missed one key point.. you never agreed to "purchase" the equipment.. you "agreed" to pay an unreturned equipment fee.. again, and you should know this.. it comes down to the words when in court.. and the words you are arguing is "did I agree to purchase it" or "did I agree to pay a penalty/fee for not returning it"...?

Cable is, and does, argue that the fee is for damages.. for the time it takes to actively collect it.. for the tech truck rolls to get it, the time and expense to put people on the phone to track you down, and finally, the group of people that have to send you to collections.

And, you, of all people, should avoid saying "that's all a cost of business and costs near nothing" when you charge for every single thing you do with your clients.. ie: I know you're billing by the minute when you talk to your clients.. so every amount of time spent working on a case/client is charged to them.. so why can't cable?
Forums » US Cable Support » Comcast » Comcast HSI[Connectivity] Backbone packet loss in New England »
« [Connectivity] Chicago area uplink interruptions?  


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