A Comcast Rep
@comcast.net
| Stories like this
Are so misleading.
As a rep for this company I work with many extremely hard working and talented individuals every day who do their absolute best to provide the best service we can for customers. Whatever the question or issue, we go out of our way to treat our customers as we want to be treated.
Is there a bad apple here or there? Absolutely. But they are very few and far between and the company does their absolute best to weed them out.
I can speak from personal experience and say that this companies training program is top notch and personally I went through a full 6 weeks of training before I ever even hit the floor to take calls.
It's hard to imagine many companines investing that kind of time and attention to their employees and this translates into what we deliver to our customers.
I..and my coworkers know every single day who it is that pays us..and who it is that we serve.
And..it is our CUSTOMERS.
And we treat them with respect and do our very best to make their experience the absolute best it can be.
I am PROUD..and happy..to call myself a Comcast Rep...and do my best everyday to make our customers happy to do business with us. |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| Don't trip!
Comcast could cure cancer and people would still complain!
*MY* services(ALL OF THEM) are great!
My CDV install took less than 20 minutes from arrival to him driving off.
Yeah, Comcast is teh suck! 
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Think outside the Fox... Opera |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | reply to A Comcast Rep
If you were really concerned with customers you would have helped moonpuppy up top of this thread instead of tooting the comcast horn and using this for more marketing BS. |
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Neoistheone
join:2007-01-13
Tornado, WV
 ·Verizon Online DSL
| reply to A Comcast Rep
Spoken like a true PR, gees I thought Suddenlink was bad.
anyways, when you have a service come in to your house the person should be at least certified in the things he/she is doing not "hey lets jut close my eyes and the place my drill hits is the hole I stick the cable through" and when they do that things like BOOM!!!!!!! (hit a gas line) can happen.
Further more why do these company's risk having catastrophes like these when they have an over abundance of people wanting to work for them that actually know what they are doing.
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When you ASSUME, you make an ASS out of U and ME. |
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Chuckles
Premium
join:2006-03-04
Saint Paul, MN
| reply to A Comcast Rep
If the training is so good why does it seem like my job (also a comcast rep) is correcting the mistakes of other reps. Second is calls with service problems, first is incompetent reps lying and not knowing what to do which causes people to call back.
Training wasnt all that great. I'd say 30% of what you need to know comes from training, you learn the rest while you're on the phone.
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kustomerservice.net |
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longstreet
join:2004-11-14
Plano, TX
| reply to A Comcast Rep
said by A Comcast Rep :
Are so misleading.
As a rep for this company I work with many extremely hard working and talented individuals every day who do their absolute best to provide the best service we can for customers. Whatever the question or issue, we go out of our way to treat our customers as we want to be treated.
Is there a bad apple here or there? Absolutely. But they are very few and far between and the company does their absolute best to weed them out.
I can speak from personal experience and say that this companies training program is top notch and personally I went through a full 6 weeks of training before I ever even hit the floor to take calls.
It's hard to imagine many companines investing that kind of time and attention to their employees and this translates into what we deliver to our customers.
I..and my coworkers know every single day who it is that pays us..and who it is that we serve.
And..it is our CUSTOMERS.
And we treat them with respect and do our very best to make their experience the absolute best it can be.
I am PROUD..and happy..to call myself a Comcast Rep...and do my best everyday to make our customers happy to do business with us.
That's great. The problem is, the majority of the people comcast has aren't doing good things. |
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supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com
| reply to A Comcast Rep
Karl said, "Comcast Fights Bad Service Reputation
Can the nation's largest cable company cure what ails it?"
Does he actually have proof they have all these "ails" that other companies don't? How many customers with Comcast, know quite a few, are happy that NEVER VISIT this BIASED WEBSITE so their experience is not factored in?
I've seen articles praising Sunrocket by Karl that went bankrupt and left customers stranded (before they did so) as well as praising other small companies but, God forbid, he gives AT&T, Comcast, etc. ANY SLACK.
In fact, if I was AT&T and Comcast, I'd stop giving this website, DSLReports.com, ANY INFORMATION. This site is a blog of mostly techies that could find a problem with a supercomputer and a 100gbps HSI connection. "Gee, well that website hosted by that dude on dial-up is really slow to load."
This site is nothing more than a big business bashing blog. Nothing more, nothing less. If Karl is going to "report" news, how about some balanced perspective?
If Karl doesn't stop bashing AT&T and Comcast, eventually they just will stop talking to the "biased corporate bashing blogger" and not allow people to get information.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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longstreet
join:2004-11-14
Plano, TX
1 edit | Fair and balanced like fox news?
Have you checked the comcast forums and seen the amount of complaints from people?
People are not happy, the site reports it, and suddenly it's not balanced?
Does your brand of scale say 'comcast' on it? |
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Ebolla
join:2005-09-28
Dracut, MA | reply to gaforces
that is assuming he works in that area, if they happen to be a rep in new england or in california they cannot assist someone outside of that region as the system wont pull up accounts. |
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supergirl
join:2007-03-20
Pensacola, FL
·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com
| reply to longstreet
said by longstreet  :Fair and balanced like fox news? Have you checked the comcast forums and seen the amount of complaints from people? People are not happy, the site reports it, and suddenly it's not balanced? Does your brand of scale say 'comcast' on it? I believe most that complain here are tech nerds, no offence, not average people. Now, if they have 5 million BBB complaints, that validates Comcast sucks. And, I know people happy with Comcast. I have Cox if you would notice.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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Shill Patrol
@embarqhsd.net | reply to A Comcast Rep
Busted. Step off please. |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
1 edit | reply to Ebolla
Yah I hear that all the time ... it not my yob ... that goes over about as well as "thats what they tol me!" or "checks in the mail" |
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longstreet
join:2004-11-14
Plano, TX
2 edits | reply to supergirl
So what you are saying is that
1 I'm a tech nerd
2 Therefore my opinion as a customer doesn't count
IMHO this is Non-sequitur.
This is exactly the reason comcast has a customer service problem : they don't listen to their customers and bend them over whenever possible.
IMO you should change your name to fangirl 0.0
You're probably just some comcast corporate officer trying to un-shabby your piss poor corporate image.
People can see through the smoke. |
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Ebolla
join:2005-09-28
Dracut, MA
| reply to gaforces
we are not talking about walking up to a tech on street who says that here, the way the billing systems are coded myself in MA can only pull up MA,CT,VT, NH, and ME area's, if someone in CA somehow gets routed to me I have to get them in touch with a person in CA who can actually access account. It isnt that the rep wont help the customer its that they CANT. If a tech is needed out, or information sent to field a rep in an area outside your own cannot process those w/o's. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to supergirl
quote:
I believe most that complain here are tech nerds, no offence, not average people.
You've never done tech support, have you? "Tech nerds" are quick to point out real problems, yes, but they tend to be FAR more understanding of what goes into the technology and the work required to fix things. Technical proficiency also has nothing to do with being anti-corporation. Most of the things that generate customer complaints are long hold times, inept support agents, and missed appointments. Those things are pretty universal. "Tech nerds" are far less likely to be even calling support in the first place!
-- Rob |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to longstreet
quote:
IMHO this is Non-sequitur.
This is exactly the reason comcast has a customer service problem : they don't listen to their customers and bend them over whenever possible.
IMO you should change your name to fangirl 0.0
You're probably just some comcast corporate officer trying to un-shabby your piss poor corporate image.
While I don't agree with her commentary at all, I find it equally non-sequitur to accuse her of being a corporate shill just because she has a pro-Comcast opinion. |
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longstreet
join:2004-11-14
Plano, TX
2 edits | Very keen observation DJ. You get a doggy treat.
The comment was very blatant, at least, I thought it was obvious. It was intended to be obvious to throw the argument back in the face or the claimaint. |
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BosstonesOwn
join:2002-12-15
Everett, MA
clubs:
·Comcast
| reply to supergirl
said by supergirl :said by longstreet :Fair and balanced like fox news? Have you checked the comcast forums and seen the amount of complaints from people? People are not happy, the site reports it, and suddenly it's not balanced? Does your brand of scale say 'comcast' on it? I believe most that complain here are tech nerds, no offence, not average people. Now, if they have 5 million BBB complaints, that validates Comcast sucks. And, I know people happy with Comcast. I have Cox if you would notice. Hmmm now thats good Kool-aid !!!
I know many folks here who come to me to complain since I am more prone to fixing issues then the cable folks. I can honestly say I get at least 4 calls a week about comcast and how bad the service is.
And they are not all from just my area. I wired a customers home 3 years ago for high speed net all over and waps through out the home , he calls me literally once a week. My internet don't work ! So I have him go down to the cable modem and low and behold no service ! yay !!! fun.
Area to area is different , that is the main issue. It sucks when it's that way but it just is.
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"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!" |
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phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| reply to Ebolla
said by Ebolla :we are not talking about walking up to a tech on street who says that here, the way the billing systems are coded myself in MA can only pull up MA,CT,VT, NH, and ME area's, if someone in CA somehow gets routed to me I have to get them in touch with a person in CA who can actually access account. It isnt that the rep wont help the customer its that they CANT. If a tech is needed out, or information sent to field a rep in an area outside your own cannot process those w/o's. Don't worry about him, he's just another hopeless nut job, who thinks they know everything about the company, and who'd rather be miserable than to switch services. And don't tell me you don't have other options, you just don't want to use them because THEY ARE WORSE than Comcast, admit it. You have satellite, and cell phone internet service to name a couple off the top of my head, but I don't live there, so I don't know the other options. Thats the real truth. You have other options you don't want. So quit crying about the truth. If someone does not want to accept the truth, which is Comcast is operated by region, not nationally, then they aren't worth your breath. Some account numbers are 13 digits, some are 16, and that determines the billing system you're using. There is 4 different systems being used. Comcast is like a quilt, because of all the acquired properties they have bought out over the years, and those properties having exclusive agreements with certain billing system providers, equipment providers, and also the numerous franchise agreements and rules for each area, it's almost impossible to assist individuals on a national level because agreements are different for each city and state. So, if I can't pull up your account, I can't send a technician out to your house, and I can't even begin to tell you if there is a fee for a technician visit in your area, or what time frames are available for tech visits. Which would you rather have, a clueless tech, who can't pull up your account, and can't tell you a single thing about the area, or someone who takes calls from your area on a regular bases, and can assist you after you just pressed all those buttons and sat on hold?
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. |
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longstreet
join:2004-11-14
Plano, TX
2 edits | The problem is not wanting to switch because Comcast is the fastest option -- and the other provider is just as bad customer service wise -- at least in my area.
Trust me if FIOS showed up in my neighborhood, I'd drop Comcast like a bad habit.
Comcast knows this. A while back community FIOS was introducted to the city - the co-op spent a few thousand dollars promoting it, and comcast spend MILLIONS crushing it.
I beleive if you are paying more you should get a superior product, and superior customer service.
People that don't want to hear complaints shouldn't be in a complaint thread.
If you don't tell Comcast something is wrong, how will they fix it? By ignoring the problem because you're a techno-geek? Or how about stating 'yeah, screw those 5 million people with problems, they don't count'
That's some fuzzy reasoning if you ask me. |
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