Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| reply to dishguy
Acanac.ca
How are we offering bad technical support?
We can not repeat your error. The email service is working correctly.
Once again we can not repeat your error and the most likely reason is that the problem is on your end.
Best Regards,
Paul
»www.acanac.ca |
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dishguy
join:2007-12-18
Aurora, ON
| My error? Excuse me?
I have set up yet another test account and was able to send emails to it from hotmail. Does this mean it works? NO. I also sent a test message to a couple of fictitious emails (r2d2beavisbutthead@acanac.net & r2d2beavisbutthead@hotmail.com and only hotmail bounced. Hmm - emails to fictitious addresses at Acanac don't bounce. Yup - email service is working great.
Here's a test for you now. I'm about to send you a PM with the email address & password of the test account I created. Let me know if you can get into it through the online Squirrel Mail.
My error, right? |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| The test email account you created has yet to be created. Email account creation does not happen instantaneously. It can take up to a few hours for it to be setup. I don't know how you even got one returned message since the email account was not even setup.
Check again in the next few hours and the account should be created by then. If you have any other questions please let me know.
Best Regard,
Paul
»www.acanac.ca |
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dishguy
join:2007-12-18
Aurora, ON
| "The test email account you created has yet to be created." Now there's an oxymoron!
What about the accounts I created yesterday? Have they been created? It's been more than 24 hours since I created those accounts and I'm not able to login to them either. |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| It is created in your administrative portal, but not yet passed on the the Email server. The system is not entirely automated. This was done on purpose in order to prevent abuse. I have requested one of our admins to speed up your email account setups. Check again within the next 1 hour and they should be functional.
If you have any other questions please let me know.
Best Regards,
Paul
»www.acanac.ca |
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