decoppel
join:2008-01-02
| Anyone having a DSL issue?
My connection has dropped from 5mbps line to about a 1mbps line, if I am lucky and it is apparently due to Bell... I am using Uniserve right now but they have to work through bell.
So I guess I am asking if anyone on bell is seeing a bigtime performance hit in the southern ontario area. |
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Luckyguy
Premium
join:2007-11-27
Vaudreuil-Dorion, QC | Did have line drops this morning with Uniserve, but just ran speed test and everything fine here in southern Quebec this afternoon |
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decoppel
join:2008-01-02 | Unfortunate for me, they said 24H to call if it's still bad, they 'opened a ticket with Bell'
And I am seeing pathetic speeds of .5mbps. |
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decoppel
join:2008-01-02
| Another update:
I am wondering if anyone is still having an issue as of now... my connection went up to 3.8mbps-4.2mbps this morning but when I returned at noon it was down to .4mbps as seen here
»www.speedtest.net/result/218070468.png |
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timmmy
join:2002-08-25
North York, ON | yep having similar problems
 |
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decoppel
join:2008-01-02 | Mine is returning to a decnt speed but will randomly spike... this is getting odd. |
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capo
@primus.ca
| reply to decoppel
I have same the problem too since around Jan 1st... I called Primus Tech support and a ticket has been opened...they also said it might be related to the Bell phone line...
Like the above, I found the connection get normal during the morning and greatly reduced at night (I got only .3 kBITps left)...it seems obvious the connection got drop during the peak hour but it supposed to be dedicated how would it happen? |
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decoppel
join:2008-01-02 | Yeah, um mine is normal but it spikes every now and then.
I just kind of accept it now, bell claims there line is ok but I Think they are screwing with me/us. |
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lacerte
join:2007-12-05
Windsor, ON
 ·PrimusDSL
| reply to decoppel
Primus Windsor, 2.8Mbps day, 76kbps at night for 1+ month n
I've seen speeds drop nightly to 72-113kbps with my Primus bundle (HighSpeed DSL, Local + long-dist) for over 1.5 months now. Very annoying. I've called 5 times on this. After #4 call they sent very good technician to my home (He works for AT&T in Michigan, but is on contract for Primus in Windsor Ontario). Tested home lines (which I replaced) and tested speeds from the local 'connection site' and got no problems. We saw 3.9 - 4.8 Mbps while he was onsite at 4pm. Two hours later I saw 78 kbps top download speeds. Technicain explained that Primus has oversubscribed "Bundle Folks" and needs to add equipment. He also mentioned an "equipment upgrade" for my connection site was "in process" for completion by Jan 31.
I called Primus Cust Support, do demand a refund, but they said computers were down and they could not open my account info (call back Monday). I called Primus Tech Support (which I've always found helpful) and they put me through to a 'supervisor' who looked up my account info and my five previous complaints and issued a $50 refund, and promised that an upgrade would be complete by "the end of January". I feel like a fool for remaining a Primus customer, but I'm on vacation for next two weeks, so when I return in Feb, if this is still an issue I'm cancelling this bogus service. |
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