stew
join:2006-10-02
Carrollton, TX
| Charter Deletes 14,000 E-Mail Accounts
There are going to be some upset folks in the Ft Worth area when they find out Charter did away with their accounts by mistake. No chance of reclaiming anything, according to Charter, but someone within the company said that the 14,000 losses were only a small part of the 2.5 million customers. Sure makes me feel better! |
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs: |  Yet another reason not to use ISP email. I haven't used mine in years. |
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stillcharter
@rr.com | reply to stew
That's pretty funny given the fact that they still haven't deleted my charter account a year after I cancelled my account/moved.
I would stop checking it but I can't seem to explain how to change my email address in his contact book. |
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anonfx
@emanuelmed.org
| reply to stew
I dumped Charter 4 years ago and they still have my old @charter.net address up and running AND they still have my old "10 MB webspace" running with all its content! I know ISPs like to keep EVERYTHING, but you'd think they wouldn't keep it public-side. |
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bokamba
Chengdu Rocks
Premium
join:2002-04-05
Falls Church, VA | reply to stew
Wow, now that's incompetence. They don't even have backups! The fact that this was geographically isolated means the angry people will be more likely to band together. Could become interesting. |
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| reply to stew
There's backups. There's always backups. I can not remember the last time a company came back and told a Judge that they did not have a copy of someone's email.
If there are no backups they're probably violating a few federal laws.
--
Mac Chatter
»www.macchatter.net |
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Herleydude
@motorola.com | reply to stew
Looking at the Charter letter, it says they deleted CONTENT, not ACCOUNTS |
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RARPSL
join:1999-12-08
Suffern, NY
| reply to NOCMan
said by NOCMan  :There's backups. There's always backups. I can not remember the last time a company came back and told a Judge that they did not have a copy of someone's email. If there are no backups they're probably violating a few federal laws. I think the problem is that while they do have backups, they have no way to recover email that arrived after the last backup (since it was not backed up nor written to an audit file).
Another possibility is that the backups are physical not logical backs (ie: Here is a image of the tracks on the volume not the contents of the files on the volume organized by file). This means that if they deleted the email mailbox for userX there is no way to extract UserX's email from the backup without affecting all the other users. This latter claim is Bovine Excrement since you just do a full restore to a blank volume and copy the affected user's Mailboxes back to the live volume. |
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