kmacke
@rogers.com
| reply to elec999
Re: Rogers Usage
I've got similar issue with the usage tool.. only I'm on extreme plus and the actually do charge for overages!!
I've been charged 180 bux in overages (90 bux a month for the last two months) when I know I didn't use that much bandwidth!
I had a feeling that something was wrong and pretty much confirmed it when I got back from my xmas and new years holidays. They had me downloading over 5 gigs a day when my house was empty. I though that maybe it could be some sort of spyware/virus eating my bandwidth or possible someone stealing my wireless internet.
Knowing Rogers I did a few things before I called.
-I first checked my router and went through the logs and didn't find any mac addresses except my laptops connecting wirelessly. I also have mac filtering turned on and WAP so am confident that nobody is stealing.
-Second I installed a bandwidth monitor on my pc to rule out spyware etc.
sure enough the number that my bandwidth monitor and rogers usage tool are different. I expect them to be different but not by as much as they are. To give you an example Rogers has me using 15-16 gigs on certain days and my bandwidth monitor has me using 25mb!! These are days that I know I didn't download anything!
Anyway, after arguing with them for a while on the phone I finally got a supervisor to 'look into it' with the promise of getting back to me tomorrow. If I don't hear anything then I'll be calling the office of the president, getting credit from them. |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Good luck! Although, I hope you don't need it! |
|
Stewy
Premium
join:2007-12-12
Kitchener, ON
| reply to kmacke
said by kmacke :
I've been charged 180 bux in overages (90 bux a month for the last two months) when I know I didn't use that much bandwidth!
How can you be charged that much if the max is $25/month ?
just wondering. |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| This $25 max is a figment of somebody's imagination. There is NO LIMIT currently on the overage charge on Extreme Plus. Look back in the forum and you'll find that one chap was billed $350 after upgrading to E+ ... most of the excess bandwidth consumption actually ocurred while he was on Extreme, so he had to fight to get the bill fixed!
There have been RUMOURS of maximums, but nothing definitive on billing or overages has actually come from Roges apart from the E+ service where they're charging $1.25 per GB with no stated max! |
|
a_large_rock
join:2003-08-02
Markham, ON
·Cogeco Cable
·Rogers Hi-Speed
1 edit | reply to Stewy
If you want to see just how much it could cost you check out this link. »Usage Charges for Bandwidth hogs Its from November. Some things have changed since i wrote this (quotas have decreased, base price has increased, and speeds have increased) |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| The cost per GB included in the base rate is actually inaccurate, because you haven't deducted the service cost and the support costs and the "extra services" costs, like email, flickr, website etc.
Of course that makes the overage charges look even worse.
But you have to remember that the under cap prices are based on the AVERAGE consumption and not the max consumption, which will actually push the cost per GB up dramatically.
The cost per GB base on max consumption is probably of the order of pennies per GB. Based on average consumption of around 5GB per month it's probably closer to $1 per gb. |
|
