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dankalank

join:2008-01-23
Toronto, ON

Unable to Become Pingable

Just wondering if anyone could help me out here....

I have a 6000 kb/s LAN connection, but I have been experiencing a sudden drop in download & upload speeds. The max I'm getting when speed testing my connection is 3000 kb/s dl, and about 350 kb/s ul. I've tried to do the line quality test, but I am unable to become pingable, even after following the instructions on the site about how to allow it in Windows XP Firewall.

I've tried rebooting & resetting the network connection a couple times to no avail.

Any Suggestions?

Dank


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
It is possible that your ISP is bocking the pings.
--
"You can observe a lot by watching". Yogi Berra


CBN Tech
Premium
join:2006-11-10
Louisville, KY
reply to dankalank
Do u by chance have a router???
--
CBN TECH

dankalank

join:2008-01-23
Toronto, ON

reply to Irish Shark
Thanks for the responses.

Because I can't be pinged, I couldn't run a line quality test.
I've also been noticing strange spikes in dl speeds.

My service provider is Acanac, a small company who rates are considerably less than the larger companies who offer DSL in my city (Toronto). I've had speed problems with them in the past, but I was able to resolve them when I called in to the tech support hotline.

I've just re-installed windows, and can safely say that it is not a browser/os issue.

I'm going to place another call to the tech support hotline, see if they can solve my issues.

dankalank

join:2008-01-23
Toronto, ON
reply to CBN Tech
I'm using a Lynx 210 modem by Starbridge Networks - I think its a clone of another modem called the Aztech DSL600EU.


BettyPuddle

join:2008-01-29

reply to CBN Tech
said by CBN Tech See Profile :

Do u by chance have a router???
That's important to know, as well try plugging direct (if you have a router) and running the test - reset the modem in case your modem has an assigned mac memory of only 1. (which in the firmware some ISPs do..)

dankalank

join:2008-01-23
Toronto, ON

reply to BettyPuddle
Re: Unable to Become Pingable

Ok, so I figured it out - my modem was not set up to accept incoming pings, so I just changed the setting to accept incoming pings.

I don't really know exactly what was causing the slow connection speed, but I called tech support everyday for a week, and I got different answers every day I called. In the end, the tech helped me bridge my connection, and ever since them I've had no problems. I'm currently getting great speeds.

btw, thanks for the reply, BettyPuddle!
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