WarmCoke
join:2007-01-31
Boise, ID
 ·Clearwire Wireless
1 edit | No problems in Boise here....
Have been using Clearwire in my home in Boise for over a year now with consistent speeds and great, uninterrupted service. Doesn't sound like you had connectivity issues - at least you do not mention them. I completely understood the terms of the contract that I was signing when I signed it and am ok with the length of time.
If you are looking for reliable internet access - I recommend Clearwire every day of the week. And twice on Sundays! |
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ThinkingTwice
@charter.com
|  That's great for you, but the point here is that AFTER his contract was up, they went behind his back and renewed it another year. Fine print or not, that's dirty business. I'd be mad as hell too! We almost let this company bleed us dry by signing up with them, however, after reading the fine print and then googling "Clearwire Reviews," I found what I expected - multiple complaints about Clearwire's unethical business practices. We thought that paying an annual fee of $640 or so for a phone/1.5 Mbps internet bundle was a great deal (who could beat $53 a month for a bundle of blazing speed and unlimited calls?). After reading this, I think we'll just finish paying our huge Qwest bill, take off some bells and whistles we don't really need, and get halfway decent customer service PLUS awesome speed for less in the long run!!! Qwest doesn't penalize me for watching a YouTube video or posting a blog about my children. I can deal with having to pay a bit more for great service.  |
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WarmCoke
join:2007-01-31
Boise, ID
·Clearwire Wireless
| I'm always very clear as to the contracts that I am signing and what the terms are. Many of the "unethical business practices" that Clearwire supposedly has or the "multiple complaints about Clearwire" that you can find are in large part due to knuckleheaded customers not optimizing their service properly, giving up and then trying to get out of a contact they did not understand in the first place.
There is a lack of personal responsibility being shown by a lot of people more and more as each year goes by. |
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Dark Fiber
Premium
join:2005-01-23
Boise, ID
 ·Clearwire
|  reply to WarmCoke
WarmCoke, you have well established yourself very transparently as a Clearwire shill, and your opinions are weighted accordingly by all who read them.
I didn't mention connectivity problems, because the shoddy connectivity is not what I found despicable. Reneging on an agreement is inexcusable. My term was expressly for 24 months. After meeting my contractual obligation, the contract could have been placed into a month-to-month status, or a new agreement could have been offered. If a vendor wishes to entice me into another agreement via a discount, new hardware, or other incentives, there is nothing wrong with that. Slipping a punitive agreement in without my consent, is enough to guarantee that I will permanently discontinue use of such an provider. Trying to charge an early termination fee on an agreement I never authorized, is just bad business, and Clearwire has rightfully earned its ire.
The fact that shills like you feel the need make excuses and be abusive to wronged Clearwire customers by repeating your "should have read the contract better" mantra just further reinforces my position that Clearwire doesn't deserve customers. People grow weary of being exploited by service providers, and will actually pay more for a comparable product from a provider that actually appreciates their business. In a twist of irony, I actually pay Qwest less money for more bandwidth, more reliable connectivity and more static IPs than Clearwire can offer on their best day. Best of all, that comes without a contract, and amazingly without the abuse and incompetence that Clearwire insists upon.
A company that feels it must resort to holding it's customers captive should have no customers. That single aspect of their anti-customer behavior is what changed my mind as to whether I could even recommend Clearwire under very limited circumstances. There are no longer any situations where I could ever recommend Clearwire, and they brought it upon themselves with their own incompetence, disrespect, and I would daresay, evilness. |
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WarmCoke
join:2007-01-31
Boise, ID
·Clearwire Wireless
| So any satisfied customer with a service that you have an almost scary dislike for - is a shill? Just so that we are clear.
Sites like this more than anything get the "squeaky wheels" that are upset about something. Clearwire has thousands and thousands of completely satisfied customers, and I happen to be one of them. Most of these people never come to a "review site" like this one and let people know how smooth everything is going. I am different in that respect.
I understand my contracts, I understand my fees and I understand my monthly bill. I have consistent and reliable broadband - and that is what I pay them for. |
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