Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden |  T-Mobile
I don't even use text messages.
I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies?
-Tzale |
|
tcope
Premium
join:2003-05-07
Sandy, UT
 ·Comcast
| said by Tzale  :I don't even use text messages. I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies? So in the TM contract is states that you cannot opt out of text message and any messages received, no matter the reason, will be charged? I think people should _think_ before they post crap they know nothing about.
Again, the suit is that TM won't allow customers to stop the receipt of text messages and TM then charges for them. It's extortion. |
|
SilverSurfer
join:2007-08-19
1 edit | reply to Tzale
said by Tzale :I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies? -Tzale You're right about entering into a contract without first reading the terms, but stupidity notwithstanding, the fact that the customer then specifically called in to specifically ask T-Mobile to disable texting on his phone should be a no brainer. Since when can't features be disabled? I smell a class action lawsuit that will smack T-Mobile way down if it doesn't wise up soon. |
|
Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
 ·Verizon FIOS
·Optimum Online
1 edit | reply to tcope
said by tcope :said by Tzale :I don't even use text messages. I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies? So in the TM contract is states that you cannot opt out of text message and any messages received, no matter the reason, will be charged? I think people should _think_ before they post crap they know nothing about. Again, the suit is that TM won't allow customers to stop the receipt of text messages and TM then charges for them. It's extortion. You should have asked T-Mobile prior to signing the contract. End of story.
I'm sick of people whining about things they DON'T KNOW SHIT about!
--
Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
|
|
Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
·Verizon FIOS
·Optimum Online
| reply to SilverSurfer
said by SilverSurfer :said by Tzale :I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies? -Tzale You're right about entering into a contract without first reading the terms, but stupidity notwithstanding, the fact that the customer then specifically called in to specifically ask T-Mobile to disable texting on his phone should be a no brainer. Since when can't features be disabled? I smell a class action lawsuit that will smack T-Mobile way down if it doesn't wise up soon. No one forced them to signup for service with T-Mobile in the first place. They should have found out if it was possible at first... We need less government and lawsuits in this world.. Not more. Stupidity should not be rewarded.
-Tzale
--
Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
|
|
djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to Tzale
quote:
You should have asked T-Mobile prior to signing the contract. End of story
Normally I would agree with you, but in this case T-mobile is effectively forcing users to pay for incoming text messages without the ability to shut them off. If that person's cell phone nunber gets in the hands of a spammer it could get expensive. Regardless of contracts, there are certain ethical standards that companies should stand up to. Turning off texting is an option with most cariers, and T-mobile should be offering the same. |
|
djrobx
join:2000-05-31
Valencia, CA | reply to Tzale
quote:
We need less government and lawsuits in this world.. Not more. Stupidity should not be rewarded
True, but it shouldn't require a lawsuit to get T-mobile to do the right thing. |
|
woody7
Premium
join:2000-10-13
Torrance, CA | reply to tcope
It's a feature.... 
--
BlooMe |
|
battleop
join:2005-09-28
00000 | reply to djrobx
Uhm. Ok if you don't like the policy then don't buy their service. It's not like they are the only cell phone provider out there. |
|
jt66
@comcast.net | reply to Tzale
i agree with you people should read the contract before signing up. but tm should update it program to allow people to turn that service on and off. |
|
Q97531
@mycingular.net
| reply to Tzale
You sound like you are good with contracts, fast path me to the part that states text messaging can't be disabled...
»www.t-mobile.com/Templates/Popup···int=true
Not saying it is or isn't there, just didn't find it quickly.
Thanks for you help. |
|
tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
1 edit | reply to Tzale
said by Tzale :You should have asked T-Mobile prior to signing the contract. End of story. I'm sick of people whining about things they DON'T KNOW SHIT about! Ask them what? What is everything you do and don't do? Get a clue, know what you're talking about and then post. You can't ask about something that is not disclosed. Read my post again if you can't figure that out. |
|
tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| reply to Tzale
said by Tzale :Not more. Stupidity should not be rewarded. You're finally right about something. A company should not get away with forcing charges against a customer for which the customer has no control and the company won't correct the problem that THEY created. THAT is stupidity. |
|
tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| reply to Q97531
said by Q97531 :
You sound like you are good with contracts, fast path me to the part that states text messaging can't be disabled... That would require some actual knowledge about the subject. I don't think that is going to happen.
It's a clear case of TM knowingly setting up a system in which their customers accrue charges for a service they did not ask for, did not want, and _don't_ want. TM is telling them they don't have a choice but to pay for the service they never asked for, don't want, and asked to have discontinued.
I agree with djrobx, TM should have simply added the ability for customers to opt-out of text messages. Problem solved. Oh, but that would cut off TM's revenue from people text message spamming their customers. |
|
S_engineer
join:2007-05-16
Chicago, IL | reply to battleop
your right...buy the service that says "screw the customer", but please have your congressman lower corporate taxes!
--
"There is no such thing as public opinion. There is only published opinion."....Winston Churchill
|
|
tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| reply to battleop
said by battleop :Uhm. Ok if you don't like the policy then don't buy their service. It's not like they are the only cell phone provider out there. Just happens to be a little something called a contract. TM won't allow people to break it without a fine. Again, customers were not told they would be getting spam text messages and they were not told that they could not stop this "service" they never asked for. But to add to that, TM simply _won't_ turn off the service those people don't want. |
|
battleop
join:2005-09-28
00000 | So they hand you a contract but they cover up every thing but the signature line so you can't read it until after you have signed it? |
|
tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| said by battleop :So they hand you a contract but they cover up every thing but the signature line so you can't read it until after you have signed it? Yup. Read my post... it points out that the contract says nothing about having to be charged for text messages you did not want nor not being able to have TM stop the abuse and charges of spam text messages. I'm not sure how much more clear I can be about the _contract saying NOTHING about this issue_. I hate to be abrasive in my posts but I can't see them as being anything but very clear. |
|
Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
·Verizon FIOS
·Optimum Online
| reply to tcope
said by tcope :said by Tzale :Not more. Stupidity should not be rewarded. You're finally right about something. A company should not get away with forcing charges against a customer for which the customer has no control and the company won't correct the problem that THEY created. THAT is stupidity. Don't sign the contract.. Simple as that.
--
Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
|
|
Angerphile
Premium
join:2005-05-13
Los Angeles, CA | reply to Tzale
And what's sad about this is... If they SPOKE to the Tech Support side of things... They can deactivate texts at the service side of things so they're completely blocked... Fine, it may not be in policy to do, but it's done. |
|
