Moosic
@rr.com
| DIR-855 issues
I pre-ordered one and it arrived a few days ago. Unfortunately, I'm having issues with it. I can't connect to the 5ghz radio with any of my laptops or with my D-Link MediaBridge (DAP-1555). The mediabridge log shows the radio connecting and then dropping after a few seconds.
Here is the log from the DIR-855. Any ideas?
Fri Feb 01 20:16:42 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A disconnected for reason: Received Deauthentication
[WARN] Fri Feb 01 20:16:35 2008 A network computer (sdl006000) was assigned the IP address of 192.168.99.195.
[INFO] Fri Feb 01 20:16:35 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A associated
[INFO] Fri Feb 01 20:16:35 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A disconnected for reason: Received Deauthentication
[INFO] Fri Feb 01 20:16:35 2008 Above message repeated 2 times
[WARN] Fri Feb 01 19:45:27 2008 A network computer (sdl006000) was assigned the IP address of 192.168.99.193.
[INFO] Fri Feb 01 18:39:05 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A disconnected for reason: Received Deauthentication
[INFO] Fri Feb 01 18:39:04 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A associated
[INFO] Fri Feb 01 18:39:04 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A disconnected for reason: Received Deauthentication
[INFO] Fri Feb 01 18:38:59 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A associated
[INFO] Fri Feb 01 18:38:58 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A disconnected for reason: Received Deauthentication
[WARN] Fri Feb 01 18:38:54 2008 A network computer (sdl006000) was assigned the IP address of 192.168.99.195.
[INFO] Fri Feb 01 18:38:51 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A associated
[INFO] Fri Feb 01 18:38:40 2008 5GHz Band llb5: Wireless system with MAC address 001CBF8AB91A disconnected for reason: Received Deauthentication |
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rahrens
join:2008-02-05
Fair Haven, NJ
| You're not alone. Received mine yesterday, and none of my wireless devices connect reliably. So far I've been able to get my laptop (with a Broadcom 4321AG draft-n card) to connect to the 5ghz network once when it was in close proximity to the router. None of my other wireless devices are connecting on the 2.4ghz network at all-- they see the ssid but all connections are failing. The Vista error message says: "Wireless association failed because Windows did not receive any response from the wireless router or access point." My Nokia internet tablet simply says "Network connection error."
I purchased the DIR-855 to replace my Verizon FIOS ActionTec router. I had no problem with the ActionTec's 2.4ghz wireless signal anywhere in my house.
Spent half an hour on the phone tonight with a DLink Level One tech to no avail-- no Level 2s available now so looks like I'll have to try again tomorrow.
I hope we're not dealing with a lemon here... |
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eots
join:2003-02-04 | reply to Moosic
It will likely take a few firmware upgrades to get the bugs out. I hope you can send them back for a refund if their 2nd level support can't help. |
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dirk_diggler
join:2008-02-01
San Francisco, CA
| reply to rahrens
said by rahrens  :Spent half an hour on the phone tonight with a DLink Level One tech to no avail-- no Level 2s available now so looks like I'll have to try again tomorrow. Good luck! I also spent over half an hour with a L1 tech to be told that the problem might be on the computer's end rather than the router's end. |
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decane
join:2004-03-24
Vancouver, BC | didn't you tell us that your firewall is the problem in another post? they were right aren't they? Weird that you blame it on them |
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Radil
join:2005-11-04
Pearl City, HI | reply to Moosic
Could try manually reserving the MAC addr to each connection to the router that way the router doesnt have to DHCP assign each connection you turn on. |
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aleic
@rr.com
| reply to Moosic
well I spoke to premier support (who by the way isnt even part of
D-Link) and they have no idea.
I left a message for the engineering department at D-link with the hope they will return my call. I also have a DIR-855 with TWO DAP-1555 and cannot connect unless I am less than 10 feet away. Simply unacceptable for almost $600 worth of equipment. |
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Moosic
@skyriver.net | reply to rahrens
I'm able to connect to the 2.4 radio without issue. Unfortunately, I had to go out of town for a week, so I haven't had a chance to work on this again. |
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aleic
@rr.com | well keep us posted. I still cannot get either one of my dap-1555 to connect. I also cannot go more than 10 feet before I lose a connection. |
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rahrens
join:2008-02-05
Fair Haven, NJ
| reply to Moosic
I've had a chance to work on this some more tonight. 2.4ghz is now working ok for me but range is much less than my 1-1/2 year old ActionTec. 5ghz works only if my laptop is a few feet away from the DIR-855. I have tried numerous orientations/antenna positions with no improvements...
This is unacceptable for a $300 product. I'm on the verge of returning mine as I have no desire to be a paying beta tester. |
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aleic
@rr.com | agreed!! I plan on calling d-link again tomorrow to complain.
will keep you posted. |
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dirk_diggler
join:2008-02-01
San Francisco, CA
| reply to decane
said by decane :didn't you tell us that your firewall is the problem in another post? they were right aren't they? Weird that you blame it on them You are correct that I solved a previous problem with a DIR655. The firewall was the issue, and that was already resolved.
I was responding for a DIR855 post, which I also recently obtained to try the dualband wireless. I too am having the same issues as Moosic in that one laptop with 802.11a card keeps getting associated and dropped. I think there are still a lot of bugs to be fixed. |
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aleic
@rr.com | still no luck
can reach a soul in D-link that seems to care or know about these issues.
Will keep trying. I emailed an ombudsman who does an article for our paper to see if he can help.
will keep you posted |
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aleic
@rr.com | reply to dirk_diggler
D-link is a total joke.
I left a two messages for their engineering department, no call back. I tried to reach the Presidents office, no |
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aleic
@rr.com
| well I finally reached David in tech support level 3. He is not specifically aware of this and has offered to send out a replacement. If you are having issues, I STRONGLY urge you to call customer service and open up a file. The engineers are in Taiwan and if a large scale issue exists we need to come out in numbers and advise them of this current issue. |
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dirk_diggler
join:2008-02-01
San Francisco, CA
| Hi Aleic. That's a great idea. I've been calling the 1-877-453-5465 number, so maybe I need to ask for higher level support whenever I get a person to finally answer. The last person I talked to mentioned that since I purchased the unit from D-Link directly, they can either send out a replacement or return it completely. I'm not holding my breath, but hopefully D-Link delivers. Good luck with your replacement. |
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vashim66
@rcn.com | reply to Moosic
I'm having the same issues as the original poster...keeps connecting and disconnecting on the 5ghz band. Is this what the recall is about? Using a macbook pro to connect btw in mac os leopard. |
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vashim66
join:2008-02-09 | reply to Moosic
customer service has no idea what's going on. Telling me my issues are because I have metal objects in my house and the issues on the 5ghz band are because of the 2.4 ghz telephone that i don't own. |
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mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
| said by vashim66 :customer service has no idea what's going on. That is an understatement. You're giving them far too much credit!
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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Moosic
@rr.com
| reply to Moosic
said by Moosic :
I pre-ordered one and it arrived a few days ago. Unfortunately, I'm having issues with it. I can't connect to the 5ghz radio with any of my laptops or with my D-Link MediaBridge (DAP-1555). The mediabridge log shows the radio connecting and then dropping after a few seconds. Turns out my router was one of the recalled routers. There is another thread on this site with that info. Suxor. oh well. Going through the RMA process now. |
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